Curriculum Vitae of

Nevandren Munsami

Personal Details

ID Number: 850**********

Gender: Male

Physical Address – 41 Von Brandiss Street, Albertville, Northcliff.

Primary Contact – 079-***-****

Email – ad46hh@r.postjobfree.com

Health – Excellent

Criminal Offenses – None

Marital Status – Single

Driver’s License – Code 08

Personal Attributes

I see myself as being a lateral thinker, successful at identifying problem areas and implementing Tangible solutions. I have the ability to work in a team and lead where necessary. I also possess strong problem-solving skills, both analytical and logical. I complete all tasks with honesty, integrity and I have high moral and ethical principles.

Education

2012/2018 Boston Business College (Networking Technician)

Subjects Completed 2012-2016

Introduction to PC

Windows

A+ CompTIA

Networking + (N+ CompTIA)

ü Microsoft Certified Professional (MCP)

ü Microsoft Certified Solutions Associate (MCSA)

Subjects Completed 2017

ü Microsoft certified solutions Expert (MCSE)

Subjects Completed 2018

ü Cisco CCNA Routing and Switching (Cisco)

2003 Durban Institute of Technology (Studying towards - Bachelor of Commerce (Management)

Subjects Completed

Management

Administration

Computers

2002 Southlands Secondary School

Matriculation

Subjects passed

Mathematics

History

Business Economics

Woodwork

English

Afrikaans

Career History

May 2019– Current

Axiz (Pty) Ltd

Senior Desktop Technician

§ Setup & configure workstations

§ Install, configure and support Telephones

§ Configure, support, maintain and repair all IT related hardware

§ Provide support of users regarding networks and e-mail problems.

§ Install, configure and support Windows 7, 8, 10

§ Troubleshooting apps, browser issues etc.

§ Install, configure and support Vpn

§ Installation, upgrading and configuration of approved software.

§ Install, configure and support MS Office Suite

§ Support on desktops and laptops

§ Install, configure and support Printers

§ Install, configure and support 3g

§ Monitor part and PC inventory

§ Office 365 Administration

§ Active Directory /AD Manager administration

Datacentrix

May 2017– May 2019

Coca-Cola Beverages Africa

First Line Support Engineer

§ Remote Support

§ Software/Application Installation/Outlook support

§ Experience on a Call Management System, and have an understanding of Incident Severities and SLA’s

§ Install, configure and support Windows 7, 8, 10

§ Troubleshooting apps,browser issues etc.

§ Vpn support

§ Network Troubleshooting

§ Install, configure and support MS Office Suite

§ Support on desktops and laptops

§ Printer support

§ Microsoft Exchange support/Office 365 support

§ Administration of Active directory:

New user creation

Password resets

Unlocking of accounts

Boston Business College

December 2014 – May 2017

Desktop Support Engineer/College

§ Support on desktops

§ Hardware/Software Installation

Desktop Support Engineer/IT Dept

§ Help desk/Travelling to branches

§ Support on desktops and laptops

§ Hardware/Software installation

§ Troubleshooting networks, networking hardware devices

Installing server cabinets, switches, cabling, crimping, wall boxes

§ Installing/Troubleshooting Printers

§ Installing, troubleshooting server2008/2012

Bayport October 2012 – November 2014

Outbound/Inbound Agent

Assisting clients with Personal Loans/Cellular Contracts

AG CELLULAR

April 2011-April 2012

Quality Assessor

Assessing calls for misrepresentation

Validating and corrected of all client information

Assuring telesales agent rectifies and clarifies products and information relating to the sale

Uploading sales recordings to clients as and when required

Reporting on a regular basis

Data capturing as and when required

Providing basic training to new colleagues

General Administration Duties (Data Capturing, Faxing, Filing)

Reason for leaving: Studied full time. (April – October 2012)

AG CELLULAR September 2010 – December 2010

Administrator

Concluding client / customer order’s

General office duties (Data Capturing, Faxing, Filing)

Reason for leaving: Retrenchment

DHL, BLUE ARROW (United Kingdom) 2008 – 2010

Dispatch Officer

Dispatching deliveries and ensuring that the best customer service is offered. .

Investigating complaints and Problem Solving.

General office duties (Data Capturing, Faxing, Filing)

Reason for leaving: Working Visa Expire

TALKING SHOP (South Africa) 2006 – 2008

Telesales Agent

Responsible for complete sales and marketing function which included the following:-

Initiation and closing of deals;

Data capturing.

Meeting sales targets on a daily basis

Reason for leaving: Better opportunity / Working Visa (United Kingdom) for two years.

DIRECT CHANNEL MARKETING 2005 – 2006

Telesales Agent

Telesales

General office duties

Ensuring targets are reached monthly

Reason for leaving: To pursue better opportunity.

EDGARS STORES 2004 – 2005

Service Centre Operator

Opening of new accounts

General office duties (Data Capturing, Faxing, Filing)

Reason for leaving: Temporary Position

References

Glen Griffin Manager 083-***-****

Lizelle Phufl Manager 061-***-****

Asher Raphunga Senior Server Engineer 084-***-****

Kim Gulshan Corporate Manager 074-***-****

Mohammed Sheik Rassool Corporate Project Manager 011-***-****

Neville Cigarmoney Team Leader 011-***-****

Deborah Hill Manager at DHL 078-********

Shamreetha Singh Human Resource Manager 031-***-****

Judas Moodley Senior Team Leader 076-***-****

Paul Naicker Service Centre Manager 031-***-****

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