Lewie Spearman

**/**/****

Lewie Van Spearman

**** ********** ****, ********, ** 36207

770-***-****

ad3qm9@r.postjobfree.com

OBJECTIVES

Education

**** – 1995 Georgia Military College Moody Air Force Base–Valdosta, Georgia

Consistently maintained a 3.8 GPA and was constantly on the dean’s list

EXPERIENCE

Eissmann Automotive – Pell City

Tesla Line

October 17th – present

Have worked on assembly of Tesla interior parts during launch preparation & have learned how to use and maintain glue machine for interior covers; have recently begun training new hires on proper glue machine usage and maintenance.

Tempforce (ICA) - Injection Molding – Product Handling & Quality Assurance

Anniston, Alabama

September 26th, 2023 – October 14th, 2023

Have handled outgoing substrate from injection molding robotic machines, labeled properly & stored in appropriate bins for outgoing shipping.

First Student – School Bus Driver Trainee

Anniston, Alabama

July 10th, 2023 – September 25th, 2023

Acquired CDL-Class B permit and was accumulating road hours behind wheel of school bus.

Rural Carrier Relief – United States Post Office

Anniston, Alabama

March 2023 to April 2023

Provided off-day support Rural Route 1, included sorting mail and delivery first class mail, circulars, and packages to businesses and home residences.

Engine Assembly – Elwood Staffing/Honda

Lincoln, Alabama

February 6th, 2023 to February 20th, 2023

Started training in the assembly line for attaching Intake Manifolds & Belt Tensioners to engines for Odysseys, Pilots, and Ridgelines.

Network Monitoring-Tier 3 Proactive Team AT&T Mobility

Atlanta, GA

November 2019 – December 2022

Have reconfigured roaming steering percentages for both enterprise and consumer customers on our outbound roaming partners on a weekly basis, based on new launches and renegotiated wholesale & retail rates

Have implemented abrupt pinches on outbound carriers due to fraud reports or stalled negotiations between AT&T and external partners

Fielded escalated critical, major and minor tickets roaming faults adversely affecting Enterprise customers, including NB-IoT, CAT-M and various other special use case devices on external wireless carriers

Schedule has included on-call/afterhours rotations

Included within roaming alarm monitoring duties, have created my own tickets for engaging various carriers and third parties before customer complaints enter the department

Also have handled escalated regular consumer tickets for customers roaming on external partners and for fellow partners’ subscribers encountering issues on AT&T

Area Roaming Manager – Quality Control AT&T Mobility

Atlanta, GA

November 2008–October 2019

Have reviewed all international tickets for our outbound roaming customers on a weekly basis, with feedback provided to the customer care management team as well as the internal, networking management team.

Have inspected the monthly ticket volume for areas of improvement based upon conspicuous resolution codes and have maintained a running record of which roaming technicians continue to display the more severe opportunities for improvement

On a biweekly frequency, I tabulate and detail all Corporate-level escalations and reverse escalations that the Roaming Operations Center has handled; these incidences are discussed on a biweekly call with both departments’ management teams.

Roaming Manager – Data Roaming AT&T Mobility

Atlanta, GA

November 2006 – October 2008

Implemented in 2008 quarterly reviews for ROC techs so that feedback was delivered at regular intervals throughout the year

Developed five regular Tier II techs to where they were promoted to higher rung within the technical tier groups in roaming operations

Have maintained a clear ticketing queue with networking technicians getting to tickets within the day’s shift, or the next day at the latest

Have administered end-of-the-year performance evaluations for up to twelve Data Roaming techs

Have handled escalated issues on both domestic and international carriers in tandem with business level contacts as well as technical troubleshooters

Shift Supervisor – International data (Roaming) Cingular Wireless

Atlanta, GA

January 2006 – October 2006

Have coordinated leveling off of neglected ticket volumes and making sure the team kept ticket volume down to a manageable quantity

Assisted in getting escalated issues handled in a timely manner through delegation to direct reports.

Proactively administered ticket quality evaluations, so that each individual international data tech could improve their troubleshooting and notation skills.

Have acquired GGSN access; and through team efforts and leveraging interdepartmental relationships, we have been able to obtain DNS access to assist individual technicians in troubleshooting live issues. This resulted in quicker diagnoses.

Tier III Data Support Roaming Cingular Wireless

Atlanta, GA

June 2004 – January 2006

Have coordinated resolution of international roaming with GPRS connectivity from cellular phones, PDA’s and laptops

Have administered resolution of international-intercarrier text messaging issues for our customers as well as domestic-intercarrier sms issues

Have assisted customers on visiting-roaming sms issues on both domestic and international carriers.

At various times, have supported inbound, visiting customers from other carriers, who experienced GPRS and text messaging issues on our network

Also, on-call support was part of the job duties, where major accounts, such as UPS, FedEx, etc. required on-the-moment troubleshooting with overseas carriers until resolution was achieved

Tier II Technical Support/Data Specialist Cingular Wireless

Cedartown, GA

August 2003 – June 2004

Have assisted with cellular customers encountering data issues on home network, with devices such as PDA’s, cell phones tethered to laptops, educating customers on newer cell phone models/features

Have trained technical service representatives on handling data-cellular issues

Tier II Technical Support/Trouble Ticket Team Cingular Wireless

Cedartown, GA

February 2003 – August 2003

Treated escalated technical issues that Cedartown call center submitted

Handled all our DCS market (Carolinas, coastal Georgia, and Knoxville, Tennessee) resellers for technical issues.

Filtered tickets for various former Bell South markets to RF engineering and translations, which included processing, redacting, and returning tickets from the front-end technical teams

Tier II Technical Support Cingular Wireless

Cedartown, GA

February 2002 – February 2003

Handled nationwide technical issues in online capacity, taking live calls

Trained new hires in troubleshooting, diagnosing key causes, and how to use tools for troubleshooting and ticketing

Consistently scored within the ninetieth percentile on observed calls, and online availability always remained in the target zone

Tier I Technical Support Southwestern Bell/Wireless/Cingular Wireless Lubbock, Texas

August 2000 – January 2002

Assisted in escalated technical calls that customer care transferred.

Handled subscribers’ issues directly within Lucent HLR’s

Consistently scored within the ninetieth percentile on observed calls, and online availability always remained in the target zone

Also, provided on-floor technical support for customer care representatives taking live calls

Department Manager – Sporting Goods Wal-Mart Stores Lubbock, Texas

February 2000 – July 2000

Executed price changes within the department on a monthly basis

Managed scheduling of four employees

Marketed featured-sales items monthly

Made sure that subordinates kept back inventory stocked on to the sales floor

Overnight Stocking– Domestics Wal-Mart Stores Lubbock, Texas

January 1998 – January 2000

Stocked all incoming merchandise for the bedding, bathroom, and window dressing department

Updated monthly featured items on a nightly basis

Assisted customers throughout the evening and small hours when needed

Overnight Stocking Grocery Wal-Mart Stores Lubbock, Texas

February 1997 – January 1998

Stocked grocery department, on an average, at seventy cases of freight per night

Department Manager – Household Cleaning & Paper Goods

Wal-Mart Stores Valdosta, GA

February 1996 – January 1997

Executed price changes within the department on a monthly basis

Managed scheduling of three employees

Marketed featured-sales items on a monthly basis

Made sure that subordinates kept back inventory stocked on to the sales floor

Updated the departmental layout of sales floor merchandise during regular shopping hours and overnight.

Back Room-Overstock Room Maintenance Wal-Mart Stores Valdosta, GA

July 1995 – January 1996

Emptied overnight overstock and kept the freight organized per departmental bins

Assisted departmental employees in retrieving freight for travel to the sales floor

Assisted within the toys department during the holiday season

Helped in updating the modular layout of various departments on a yearly basis: lawn and garden, and toys

SKILLS

Troubleshooting SS7 architecture type issues within UMTS & GSM environments, including communication with SCCP (3rd party) companies

Troubleshooting IP network related type issues for both GPRS & LTE technologies where DNS, Firewall and border gateway elements interact

Reporting through Excel

Wireshark for pcap file interpretation

NetScout tool for monitoring IP traffic for subscribers, including S1ap protocols and S6 protocols

Protocol Analysis session monitoring based on DNS traffic, S6 and user plane protocols

Remedy Ticketing Systems

Car Interior sectional glue machine operation and maintenance

REFERENCES

Leonard Buccellato

Email address: ad3qm9@r.postjobfree.com

Contact number: 845-***-****

Robert James

Email address: ad3qm9@r.postjobfree.com

Contact number: 770-***-****

Brandon Hall

Email address: ad3qm9@r.postjobfree.com

Contact number: 404-***-****

Landon Brooks

Email address: ad3qm9@r.postjobfree.com

Contac number: 256-***-****

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