Telecommunications & Manufacturing
Resume:
Lewie Spearman
Lewie Van Spearman
**** ********** ****, ********, ** 36207
********.*****@*****.***
OBJECTIVES
Education
**** – 1995 Georgia Military College Moody Air Force Base–Valdosta, Georgia
Consistently maintained a 3.8 GPA and was constantly on the dean’s list
EXPERIENCE
Eissmann Automotive – Pell City
Tesla Line
October 17th – present
Have worked on assembly of Tesla interior parts during launch preparation & have learned how to use and maintain glue machine for interior covers; have recently begun training new hires on proper glue machine usage and maintenance.
Tempforce (ICA) - Injection Molding – Product Handling & Quality Assurance
Anniston, Alabama
September 26th, 2023 – October 14th, 2023
Have handled outgoing substrate from injection molding robotic machines, labeled properly & stored in appropriate bins for outgoing shipping.
First Student – School Bus Driver Trainee
Anniston, Alabama
July 10th, 2023 – September 25th, 2023
Acquired CDL-Class B permit and was accumulating road hours behind wheel of school bus.
Rural Carrier Relief – United States Post Office
Anniston, Alabama
March 2023 to April 2023
Provided off-day support Rural Route 1, included sorting mail and delivery first class mail, circulars, and packages to businesses and home residences.
Engine Assembly – Elwood Staffing/Honda
Lincoln, Alabama
February 6th, 2023 to February 20th, 2023
Started training in the assembly line for attaching Intake Manifolds & Belt Tensioners to engines for Odysseys, Pilots, and Ridgelines.
Network Monitoring-Tier 3 Proactive Team AT&T Mobility
Atlanta, GA
November 2019 – December 2022
Have reconfigured roaming steering percentages for both enterprise and consumer customers on our outbound roaming partners on a weekly basis, based on new launches and renegotiated wholesale & retail rates
Have implemented abrupt pinches on outbound carriers due to fraud reports or stalled negotiations between AT&T and external partners
Fielded escalated critical, major and minor tickets roaming faults adversely affecting Enterprise customers, including NB-IoT, CAT-M and various other special use case devices on external wireless carriers
Schedule has included on-call/afterhours rotations
Included within roaming alarm monitoring duties, have created my own tickets for engaging various carriers and third parties before customer complaints enter the department
Also have handled escalated regular consumer tickets for customers roaming on external partners and for fellow partners’ subscribers encountering issues on AT&T
Area Roaming Manager – Quality Control AT&T Mobility
Atlanta, GA
November 2008–October 2019
Have reviewed all international tickets for our outbound roaming customers on a weekly basis, with feedback provided to the customer care management team as well as the internal, networking management team.
Have inspected the monthly ticket volume for areas of improvement based upon conspicuous resolution codes and have maintained a running record of which roaming technicians continue to display the more severe opportunities for improvement
On a biweekly frequency, I tabulate and detail all Corporate-level escalations and reverse escalations that the Roaming Operations Center has handled; these incidences are discussed on a biweekly call with both departments’ management teams.
Roaming Manager – Data Roaming AT&T Mobility
Atlanta, GA
November 2006 – October 2008
Implemented in 2008 quarterly reviews for ROC techs so that feedback was delivered at regular intervals throughout the year
Developed five regular Tier II techs to where they were promoted to higher rung within the technical tier groups in roaming operations
Have maintained a clear ticketing queue with networking technicians getting to tickets within the day’s shift, or the next day at the latest
Have administered end-of-the-year performance evaluations for up to twelve Data Roaming techs
Have handled escalated issues on both domestic and international carriers in tandem with business level contacts as well as technical troubleshooters
Shift Supervisor – International data (Roaming) Cingular Wireless
Atlanta, GA
January 2006 – October 2006
Have coordinated leveling off of neglected ticket volumes and making sure the team kept ticket volume down to a manageable quantity
Assisted in getting escalated issues handled in a timely manner through delegation to direct reports.
Proactively administered ticket quality evaluations, so that each individual international data tech could improve their troubleshooting and notation skills.
Have acquired GGSN access; and through team efforts and leveraging interdepartmental relationships, we have been able to obtain DNS access to assist individual technicians in troubleshooting live issues. This resulted in quicker diagnoses.
Tier III Data Support Roaming Cingular Wireless
Atlanta, GA
June 2004 – January 2006
Have coordinated resolution of international roaming with GPRS connectivity from cellular phones, PDA’s and laptops
Have administered resolution of international-intercarrier text messaging issues for our customers as well as domestic-intercarrier sms issues
Have assisted customers on visiting-roaming sms issues on both domestic and international carriers.
At various times, have supported inbound, visiting customers from other carriers, who experienced GPRS and text messaging issues on our network
Also, on-call support was part of the job duties, where major accounts, such as UPS, FedEx, etc. required on-the-moment troubleshooting with overseas carriers until resolution was achieved
Tier II Technical Support/Data Specialist Cingular Wireless
Cedartown, GA
August 2003 – June 2004
Have assisted with cellular customers encountering data issues on home network, with devices such as PDA’s, cell phones tethered to laptops, educating customers on newer cell phone models/features
Have trained technical service representatives on handling data-cellular issues
Tier II Technical Support/Trouble Ticket Team Cingular Wireless
Cedartown, GA
February 2003 – August 2003
Treated escalated technical issues that Cedartown call center submitted
Handled all our DCS market (Carolinas, coastal Georgia, and Knoxville, Tennessee) resellers for technical issues.
Filtered tickets for various former Bell South markets to RF engineering and translations, which included processing, redacting, and returning tickets from the front-end technical teams
Tier II Technical Support Cingular Wireless
Cedartown, GA
February 2002 – February 2003
Handled nationwide technical issues in online capacity, taking live calls
Trained new hires in troubleshooting, diagnosing key causes, and how to use tools for troubleshooting and ticketing
Consistently scored within the ninetieth percentile on observed calls, and online availability always remained in the target zone
Tier I Technical Support Southwestern Bell/Wireless/Cingular Wireless Lubbock, Texas
August 2000 – January 2002
Assisted in escalated technical calls that customer care transferred.
Handled subscribers’ issues directly within Lucent HLR’s
Consistently scored within the ninetieth percentile on observed calls, and online availability always remained in the target zone
Also, provided on-floor technical support for customer care representatives taking live calls
Department Manager – Sporting Goods Wal-Mart Stores Lubbock, Texas
February 2000 – July 2000
Executed price changes within the department on a monthly basis
Managed scheduling of four employees
Marketed featured-sales items monthly
Made sure that subordinates kept back inventory stocked on to the sales floor
Overnight Stocking– Domestics Wal-Mart Stores Lubbock, Texas
January 1998 – January 2000
Stocked all incoming merchandise for the bedding, bathroom, and window dressing department
Updated monthly featured items on a nightly basis
Assisted customers throughout the evening and small hours when needed
Overnight Stocking Grocery Wal-Mart Stores Lubbock, Texas
February 1997 – January 1998
Stocked grocery department, on an average, at seventy cases of freight per night
Department Manager – Household Cleaning & Paper Goods
Wal-Mart Stores Valdosta, GA
February 1996 – January 1997
Executed price changes within the department on a monthly basis
Managed scheduling of three employees
Marketed featured-sales items on a monthly basis
Made sure that subordinates kept back inventory stocked on to the sales floor
Updated the departmental layout of sales floor merchandise during regular shopping hours and overnight.
Back Room-Overstock Room Maintenance Wal-Mart Stores Valdosta, GA
July 1995 – January 1996
Emptied overnight overstock and kept the freight organized per departmental bins
Assisted departmental employees in retrieving freight for travel to the sales floor
Assisted within the toys department during the holiday season
Helped in updating the modular layout of various departments on a yearly basis: lawn and garden, and toys
SKILLS
Troubleshooting SS7 architecture type issues within UMTS & GSM environments, including communication with SCCP (3rd party) companies
Troubleshooting IP network related type issues for both GPRS & LTE technologies where DNS, Firewall and border gateway elements interact
Reporting through Excel
Wireshark for pcap file interpretation
NetScout tool for monitoring IP traffic for subscribers, including S1ap protocols and S6 protocols
Protocol Analysis session monitoring based on DNS traffic, S6 and user plane protocols
Remedy Ticketing Systems
Car Interior sectional glue machine operation and maintenance
REFERENCES
Leonard Buccellato
Email address: *********@*****.***
Contact number: 845-***-****
Robert James
Email address: *********@*********.***
Contact number: 770-***-****
Brandon Hall
Email address: *************@*****.***
Contact number: 404-***-****
Landon Brooks
Email address: ***************@*******.***
Contac number: 256-***-****
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