Customer Service Front Desk
Resume:
Joann Ward
Lexington, MS ****5
*****.******@*****.***
Summary:
Utilize my 14+ years of experience in customer service in building a productive rapport with customers to maximize sales opportunities. I have a proven track record in my ability to build relationships, manage a high volume workload, meet deadlines, communicate effectively and deliver results.
Work Experience
Merit Health of Madison, Canton, MS 2015
Patient Access Clerk
Responsibilities include emergency room admission, collections and patient inquiry.
Mallory Community Health Center, Lexington, MS 2015
Front Desk Clerk (Temporary)
Responsibilities included face to face customer interaction, managing call volume, scheduling appointments and other clerical assignments.
University Hospital and Clinics, Lexington, MS 2014 - 2015
E.R. Admission Registration Clerk (PRN)
Provided initial intake and admission for emergency room incoming patients; intake included verification of insurance eligibility, updating ER logbook, patient’s charts, and patient previous health records.
Barrett Law Group, Lexington, MS 2012 - 2014
Legal Secretary
Performed general administrative duties including typing legal documents to be filed and recorded at the courthouse.
Lexington Medical Clinic, Lexington, MS 2010 - 2012
Front Desk Receptionist
Overall, provided face to face and phone interaction with patients, collected insurance data and co-pays, managed phone volume and provided good customer service as the first face to the customer.
Professional Eye Care, Lexington, MS 2008 - 2009
Optometrist Assistant
Supported doctor by educating patients on proper eye care, eye glass selection/upgrades and examinations as directed.
Joann Ward
25049 Hwy 17 North
Lexington, MS 39095
*****.******@*****.***
Lexington Eye Clinic, Lexington, MS 2007 - 2008
Optometrist Assistant
Supported doctor by educating patients on proper eye care, eye glass selection/upgrades and examinations as directed.
Lexington Primary Care Clinic, Lexington, MS 2002 - 2007
Front Desk Receptionist
Overall, provided face to face and phone interaction with patients, collected insurance data and co-pays, managed phone volume and provided good customer service as the first face to the customer.
Education
JJ McClain High School
Holmes County Junior College
References:
Willie March, Holmes County Sheriff
Earline Wright Hart, Holmes County Circuit Clerk
Pat Barrett Jr., Attorney
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