Customer Service Team Member

JD

JILL DICKINSON

********@*****.*** 401-***-**** North Providence, RI 02904

Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid processes and bringing 20 years of related experience. Knowledgeable Financial Aid Advisor familiar with different programs and related regulatory limitations. Highly organized and proactive with a strong work ethic and understanding of documentation requirements and processes. Looking for a dynamic role in a fast-paced environment. Adept at helping students and families look at financial aid options, complete paperwork and seek educational assistance. Well-versed in related documents, repayment plans and technology resources. Excellent Customer Service Skills

Understanding of federal financial aid regulations

Computer skills

Excellent problem solving skills

Johnson & Wales University Providence,

RI

Financial Planning Counselor

07/2008 - 06/2017

Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.

Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness. Managed and maintained students' financial accounts for payment and changes to their tuition and fees.

Worked with incoming freshmen to determined the best payment options for their family.

Johnson & Wales University Providence,

RI

Default Prevention Coordinator

09/1999 - 07/2008

Responsible for educating students regarding their student loans and repayment.

Responsible for reviewing both the Stanford and Perks loan programs for accuracy and trying to reduce their respective rates. Served on the Federal loan commiĴee to streamline the annual default review from paper to an online submission.

Johnson & Wales University Providence,

RI

Student Financial Planning Counselor

06/1997 - 09/1999

Johnson & Wales University Providence,

RI

Financial Aid Officer

02/1997 - 06/1997

Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.

Processed financial aid documents and completed basic verification of information.

Demonstrated understanding of and adherence to federal and state regulations for financial aid.

Audited student files to confirm accuracy and completion according to Summary

Skills

Experience

defined guidelines.

University of Denver Denver, CO

Bachelor of Arts in Communications

06/1996

University of Denver Denver, CO

Associate of Applied Science in Psychology

06/1996

Education and Training

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