CHRISTINA LONG

Honolulu, HI, Remote (HST/PST) Email: ad2pyt@r.postjobfree.com

www.linkedin.com/in/christinamlong Cell: 714-***-****/808-***-****

Summary

Project/Product Management

oProven ability to manage and deliver complex projects on time, within budget, and to the required quality standards.

oStrong skills in project planning, execution, and monitoring.

oExperience in a variety of industries, including technology, healthcare, and manufacturing.

oProficient in a variety of project management tools and methodologies.

oExperience in defining, prioritizing, and communicating product requirements.

oStrong understanding of the product development process.

oAbility to work cross-functionally with stakeholders to gather requirements and ensure alignment.

oProven ability to deliver high-quality products that meet user needs.

oBusiness case preparation, end user & user training, new product rollout, and product Testing

AI Product/Project Manager

oExperience in the full product lifecycle, from ideation to launch and beyond

oTraining Artificial Intelligence (Ai): ML (Machine Learning) and NLP (Natural Language Processing)

oStrong understanding of the market and the competitive landscape.

oAbility to develop and execute product strategies that drive growth.

oProven ability to work with cross-functional teams to bring products to market.

Proven ability to manage and deliver complex projects using a variety of methodologies, including Waterfall, Hybrid, and Agile.

Strong skills in UI/UX design, digital streams, strategic planning, AI, CX, EX, website development, e-commerce, and digital solutions.

Proficient in a wide range of software and tools, including Microsoft Project, Office 365, Smartsheet, Slack, Planview, Scrumwise, JIRA, Confluence, Azure DevOps, Azure, ASANA, SharePoint, Dropbox, Skype, MS Teams, ZOOM, WebEx, CRM, CMS, SAP, ERP, SDLC, PaaS, SaaS, BaaS, IDaaS, Artificial Intelligence, Generative AI Apps, Computer Systems, Networks, and Programming Languages.

Exceptional communication skills, leadership abilities, collaboration, and presentation skills at all levels.

Experience

Sr. Project Manager-EPM, Central Pacific Bank (Honolulu, HI) (direct employee) (Feb 2023 – Dec 2023)

oResponsible for Project Managing and implementing waterfall, hybrid, agile projects involving various technologies, products, and processes from start to finish. Including introducing AI to the organization.

oSupports business analysis for defining project scope, requirements, and compliance.

oManages project aspects including budget, planning, communication, meetings, risks, issues, and resources.

oBusiness case preparation, product requirements, product testing, new product rollout, and user training.

oProvide regular project progress reports.

oResolve conflicts promptly and escalate if necessary.

oMentor project managers and team members.

oLeads department initiatives, and promotes methodology adoption, change management, and training.

oEnsures compliance with industry standards.

oChange Management: Messaging across organization including newsletters and meetings.

oNegotiates priority and schedule changes to meet project deadlines and corporate goals.

oSubmit innovation ideas and implement them to improve the business.

oIncrease revenues by 20%+ by improving CX across the entire business

Sr. Project Manager-Salesforce Apps, TEKsystems for HMSA (Honolulu, HI) (Contract) (July 2022 - Dec 2022)

oProject managed multiple tech projects (ServiceNow, Salesforce, Cisco, Finesse, Calabrio).

oImplemented API-based integrations using Agile and hybrid (Agile + waterfall) approaches.

oFulfilled Azure DevOps Scrum Master role, overseeing ceremonies and leading as needed.

oOrganized kick off and project meetings, engaged stakeholders, and provided status updates.

oHandle risk, vendors, resources, dependencies, and budget within ServiceNow SPM.

oGuide project stages from initiation through closure.

oLed teams using agile methods, ensuring IT PMO Governance QA compliance.

oIncreased efficiency and productivity by 30%.

Sr. IT Project Manager, Bouqs (Marina Del Rey, CA) (direct employee) (Oct 2021 - March 2022)

Drove diverse product and lifecycle marketing efforts.

Optimized site traffic and subscription conversion in collaboration with marketing.

Innovated B2B/B2C e-commerce, subscriptions, deals, and offers for revenue growth.

Collaborated across product teams for engagement features, retention, and reactivation.

Led and motivated cross-functional teams to achieve goals and objectives.

Managed project execution, including existing and new initiatives.

Fostered collaboration between business and tech teams for timely MVP delivery.

Implemented API integrations and multiple digital revenue streams.

Developed streamlined project processes and educated teams.

Change Management: Messaging across organization including newsletters and meetings.

Converted business needs into technical requirements via Agile methodologies.

Managed JIRA ceremonies, roadmaps, schedules, and team capacity.

Increased revenues by 40%+ by improving efficiency and productivity by 20%.

Cutover Project Manager, InSync for Raytheon (Santa Ana, CA) (temp. contract) (July 2021 - September 2021)

oDeveloped and managed global cutover plan for 38 workstreams in an acquisition.

oFacilitated planning sessions, status meetings, and risk assessment (RAID log).

oCreated a comprehensive communication plan.

oCompiled a detailed stakeholder list of around 96 individuals.

oLed conflict resolution, communication, and issue handling within the program team.

oManaged various project aspects concurrently across divisions, ensuring timely delivery.

oRegularly updated Program Director, Leadership, and Management on project status.

oExhibited adaptability and flexibility while taking ownership for successful delivery.

oSuccessful acquisition increased revenues by 35% within the merged divisions.

Product Owner, OSTechnical for Pacific Dental Services (NB, CA) (temp. contract) (March 2021 – April 2021)

oThe project involved implementing DocuSign CLM in conjunction with Salesforce.

oAssess re-engagement of a project initiated in 2016, paused in 2020, and restarted in 2021.

oDevelop/update charter, resource plan, budget forecast, ROI, cost analysis, stakeholder list, communication plan, RAID log, and design documents.

oConduct IT Governance presentations and a project kick-off meeting.

oDynamics: Office 365 rollout and change management messaging.

oLead status meetings, JIRA ceremonies, and coordinate with third-party vendor engagement.

oThe evaluation concluded project should remain on hold due to vendor lacking essential resources for engagement.

Sr. IT Project Mgr, Product Mgr, First American Title (SA, CA) (direct employee) (May 2018 – July 2020)

oManaged full lifecycle Microsoft Azure Cloud Applications projects.

oTransitioned to Product Manager role for global rollout.

oCollaborated with diverse internal and external teams to meet project constraints.

oImplemented Agile methodology with real data feedback and continuous MVP delivery.

oCreated project plans and artifacts using MS Project, Office 365, and Smartsheet.

oLeveraged IT Business Management (ITBM) in ServiceNow for better business outcomes.

oEstablished digital revenue streams to enhance product sales.

oBusiness Case Preparation and Product Requirements.

oEnd User & User Training, New Product Rollout, and Product Testing.

oDeveloped mobile and web apps with exceptional UI/UX.

oIntegrated APIs, including MuleSoft API Library, using innovative technologies.

oPresented to top executives using QUIP and MS Teams.

oManaged eCommerce and application projects, including DocuSign CLM with Salesforce.

oDynamics: Office 365 rollout and change management messaging.

oUtilized Azure DevOps, IDaaS, PaaS, and SaaS, documenting requirements in JIRA or ASANA.

oCoordinated offshore resources with CAB process for deployments.

oTraveled as needed to support project initiatives

oManaged 11 simultaneous projects, covering sales commissions, ECLM integration with Salesforce, Azure cloud integration, regulatory compliance, cloud-based construction loan management, and more.

oImplemented External Customer Service Plan for efficient issue response.

oLed vendor management, regulatory compliance, SCRUM teams, legal, marketing, data management, architecture, cyber security, and more.

oOversaw global, companywide, and divisional programs for strategic objectives.

oConducted SCRUM meetings, prioritized backlog, assigned resources, and reviewed developer progress.

oAssumed roles of business analyst for requirements and business systems analyst for technical solutions.

oDelivered products increasing revenues by 40% with substantial cost savings.

oSaved $1 billion by migrating onsite applications to the cloud.

Project Manager, InSync Staffing for First American (SA, CA) (contract to direct) (Aug 2017 – May 2018)

oManaged enterprise-wide projects using waterfall, agile, or hybrid approaches.

oOversaw projects involving third-party vendors and global/regional resources.

oCollaborated effectively with cross-functional teams as both a leader and team player.

oLed significant business change and organizational transformation in large, mission-critical programs.

oProficient in project lifecycle phases, methodologies, and frameworks.

oSuccessfully led large teams in matrix or functional environments.

oConsistently met priorities and deadlines, showing enthusiasm and motivation.

oNavigated organizational challenges to achieve objectives.

oDynamics: Office 365 rollout and change management messaging.

oQuickly established credibility and trust.

oCommunicated effectively both orally and in writing across all organizational levels.

Project Manager, SMCI / Modis (Irvine, CA) (multiple temp. contracts) (Feb 2016 – July 2017)

oUnion Bank (4 mos.)

–Replaced commercial loan origination system with cloud-based nCino.

–Scope: Replaced/enhanced 4 systems, integrated 22 interfaces, involved vendors and global resources.

–190 stakeholders.

–$3.96M budget for planning.

–Benefits: Increased market share, reduced loan costs, improved uptime.

–Tools: PowerPoint, MS Project, Excel, Outlook, WebEx, Clarity, BRD creation.

oHSF (Berkshire Hathaway) (3 mos.)

–Worked on PMP standard and agile projects.

–Global multilingual website, API development, UI/UX, awards portal, and dashboards.

–Conducted SCRUM reviews and risk assessments.

–Tools: MS Project, Scrumwise, JIRA, Wiki, Dropbox, SharePoint.

oFirst American (11 mos.)

–Managed major enhancements to enterprise apps, finance (ORACLE), web-based, client/server.

–Used agile and waterfall methodologies.

–Managed budgets ($1M to $5M) and backlogs with onshore/offshore teams.

–Tools: MS Project Server, MS Project, SharePoint, JIRA, TFS.

–Collaborated with PMO, C-level, legal, stakeholders, vendors, etc.

Project Manager, Functional Manager, Liberty Dental Plan (Irvine, CA) (direct employee) Sept 2014 – Nov 2015

oManaged diverse projects: encounter data, claims processing, regulatory compliance, and IT enhancements.

oOversaw full project lifecycle: initiation, planning, execution, monitoring, and closure.

oCollaborated with Legal and Compliance for regulatory compliance.

oDeveloped workflows, procedures, and collaborated with upper management.

oPresented KPIs, progress reports, risk logs, and solutions to stakeholders.

oImplemented short-term EDI solution, boosting claims processing rate from 2% to over 95%.

Project Manager, Nutrilite (Pharmaceuticals) (temp. contract) (Feb 2014 – July 2014)

oExecuted global marketing plans for domestic/international customers and distributors, managing product development, regulatory compliance, and customs for up to 60 countries.

oCollaborated with third-party vendors for timely product delivery, involving plant trials and QA.

oManaged stakeholder meetings and communications consistently.

oManaged projects with budgets ranging from $62M to $222M.

oUtilized MS Project and PMP standards within the PMO, leveraged JIRA for user story management.

oDocumented business requirements and supported change management.

oAnalyzed cost estimates for budget adherence.

oProactively handled risk management.

oPresented KPIs to stakeholders monthly/quarterly.

oLed cross-functional corporate teams, including Product Development, Quality Assurance, Procurement.

oSaved $100K by repurposing trial batches as saleable goods to meet market deadlines.

oUsed artificial intelligence to optimize marketing campaigns, resulting in a 15% increase in click-through rate.

Project Manager, Connotate, Inc. (Data Extraction Experts) (direct employee) (July 2013 - Nov 2013)

oLed teams delivering metadata to customers (Experian, AT&T, etc.) for business intelligence.

oExtracted, verified, reformatted data using proprietary software from various websites to a sequel server and delivered to sFTP.

oGathered data requirements through customer correspondence.

oTrained AI to use for data mining websites

oSuccessfully completed projects within scope, budget, and schedule using PMP standards.

oImproved understanding through detailed presentations, reducing re-work by 20%.

oUsed Scrum to manage the project, resulting in a 30% reduction in time to market

oBusiness Case Preparation, End User & User Training, New Product Rollout, and Product Testing

Project Manager, Systems Project Engineer, Thales Avionics (direct employee) (Jan 2011- July 2013)

oManaged teams (onshore/offshore, 20+) for complex aerospace IFE systems for clients like British Airways, Air Europa, etc.

oReported progress, finances, and risks to upper management and executives.

oGathered customer IFE requirements, defined, designed, documented, and ensured quality systems.

oUtilized PMP standards for 100% FSAT compliance in IFE system delivery.

oUsed MS Project and JIRA for planning, coordination, resource management, and milestone tracking.

oTraveled globally for customer interactions, technical explanations, and training setups.

oManaged multiple global projects for commercial airlines.

oLed ecommerce app development for passenger shopping using artificial intelligence.

oImproved survey accuracy through volunteer development team, enhancing customer confidence.

oCreated Field Validation and Verification tests for aircraft IFE systems using machine learning.

oResolved daily IFE issues, including hardware repairs and modifications, using predictive analytics.

oImplemented off-the-shelf software for new inventory tracking using natural language processing.

Education

DeVry University – Bachelor of Science in Computer Information Systems, GPA 3.97/4.0, Summa cum Laude

MIT Sloan Artificial Intelligence (Generative AI, Machine Learning (ML), and Natural Language Processing (NLP))

Ongoing online cloud classes at Career Academy with a focus on Azure

Ongoing Salesforce Trailhead: 7 Courses (Admin and Developer)

Certified Agile Professional (SSGI-CAP)- in process

Professional Clubs

Member of Project Management Institution (PMI.org) since 2012

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