Lakishia Ellzey

**** **** **, ******, *******, **607, US • 251-***-**** • ad2n7m@r.postjobfree.com

Smart, adaptable, and a valuable member of the team. Professional and approachable, with exceptional customer service and sales skills. By keeping cashiers efficient and focused on customer needs, we were able to increase customer loyalty and sales. Good listening skills combined with a detail-oriented and attentive nature. Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean. Problem-solver with experience in customer service. Prepared to apply my knowledge and experience to all business needs. When assisting customers and coworkers, he is cheerful. Strong work ethic

Detail-oriented

Retail sales

Skilled problem solver

Data entry

Stocking

Basic math skills

Communication skills

Opening and closing procedures

Superior organization ability

Staff training

POS software expert

Cash register familiarity

Maintaining store appearance

Customer-oriented

Computer literate

Outstanding interpersonal skills

Motivated team player

Excellent communication skills

Customer service-oriented

Cash Handling

Customer service

Credit card transactions

Medical Billing and Coding - Associate - 2018

Virginia college - Mobile, AL

Medical Assisting - Associate - 2015

Virginia College of Mobile - Mobile, AL

High School - 2009

Montgomery Job Corps Center - Montgomery, AL

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Team Lead/Cashier - November, 2020 to Present

Walmart Supercenter - Mobile, AL

Counted drawers quickly and accurately at the start and end of each shift. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Assisted customers in managing large purchases by collecting items from shelves and storage locations. Trained as [Job title] and provided backup coverage to ensure that customers received the best possible service. Kept up to date on store promotions and made sales pitches to customers. Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Restocked, arranged, and organized merchandise in the front lanes to increase product sales. Oversaw a team of [Number] cashiers, ensuring that they exceeded expectations and provided exceptional service to each and every customer. Maintained customer satisfaction by promptly and professionally handling [Type] product returns. Helped customers by answering their questions and completing their requests. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Trained new team members on how to use the POS system, customer service strategies, and sales objectives. Checked customer prices and processed sales by scanning barcodes. Team Lead - May, 2020 to April, 2021

Ollie's Bargain Outlet - Mobile, AL

Performed minor maintenance on [Type] and [Type] equipment and documented all repair work in reports for [Job title] to keep tools operational. Planned [Timeframe] production schedules, taking into account employee production rates, company needs, and seasonal changes. Mentor and train junior and new employees.

Kept an eye on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds. Facilitate parent–teacher conferences in order to maximize student learning opportunities and develop proactive plans to address persistent issues. Reviewed project specifications and drawings to better understand assignments and expected deadlines prior to assembling complex [Type] components.

Improved customer supported by establishing a collaborative service environment. Kept work areas clean, organized, and safe to promote efficiency and team safety. Manage the campaign from beginning to end.

Assist the manager with the day-to-day operations of the call center, such as developing, analyzing, and implementing staffing, training, telemarketing, scheduling, and reward/recognition programs. Set up and calibrated equipment to meet specific production requirements and tolerances. Held meetings with employees to assess performance and devise improvement strategies. Cashier/Fry Cook - February, 2020 to April, 2021

McDonald's - Mobile, AL

Made a decision.

Prepared routine legal correspondence and memoranda for attorney partners. Ensured

Advised

Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.

Kept track of attendance, supervised volunteers, and greeted visitors at all museum events. Performed various dance routines, observed and evaluated dancers, and tweaked steps to create outstanding performances. Kept an eye on things.

Got better.

Established

Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products. Efficiently fuelled aircraft to reduce downtime and increase cycle times in order to maximize on-time departure rates. WORK HISTORY

Customer Service Representative - March, 2020 to October, 2020 Results-CX - Mobile, AL

Used discretion and good judgment when it came to using company materials and supplies. Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products. Made a proposal

Am responsible for resolving customer issues and making recommendations. Answered customer calls promptly to avoid long wait times on hold. Communicated utility information to excavators and other appropriate personnel using paint, flags, and other methods. Kept track of every interaction for training, reporting, and auditing purposes. Was responsible for processing up to [number] customer orders per day. I'm in charge of billing, network, and equipment-related calls. Managed

Have problem-solving abilities and the ability to think outside the box. Used [Software] to accurately enter data into a batch ticketing system. Double-checked order data on a [Timeframe] basis to ensure that transactions and shipping dates were correct. Access Center Representative - August, 2017 to February, 2020 getixhealth - Mobile, AL

Collected copayments and kept track of my finances on a daily basis. Was in charge of compiling and reviewing medical records. Had an excellent attendance record and was always on time for work. Used [Software] to make appointments.

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Explained treatment plans and payment options.

Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Cashier - May, 2014 to August, 2017

Goodwill Gulf Coast - Azalea Store/Donations & Community Center - Mobile, AL Kept well-stocked cashier lanes and store shelves to promote strong sales. Help customers by guiding them and answering their questions. Am in charge of issuing receipts, refunds, change, and tickets. Am in charge of taking orders from customers.

Counted the cash in the register drawer at the start and end of each shift. Checked customer prices and processed sales by scanning barcodes. Credit cards, checks, gift cards, and coupons were all processed by me. Customers received directions and recommendations from me. New product registration and pricing

I'm doing some cash drops.

Reconciled the cash drawer, accounting for any errors and resolving discrepancies to maintain accuracy at the start and end of each shift. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Driver - May, 2013 to June, 2014

RGIS Inventory Specialist - Mobile, AL

Double-checked over [Number] daily deliveries against shipping instructions before delivering to customers. Assisted passengers in safely entering and exiting vehicles, as well as securely stowing luggage to reduce the risk of damage. Checked the vehicle for damage and made sure it was properly cleaned and maintained after each shift. Drove a company truck for local deliveries and pick-ups. Answered, scheduled, and responded to reservation calls at specific times and locations. Cashier/Food Prep - December, 2006 to December, 2011 Waffle House - Mobile, AL

Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency. Chopped, diced, [Action] and cooked ingredients to make [Type] food items. Double-checked orders for accuracy and bagged meals for transport. Mixed soft drinks, water, and [Type] beverages after filling them. Ran grills and fryers to create delectable, appealing fast food items, such as [Type] and [Type]. Used both manual and electric appliances to clean, peel, slice, and trim food. Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products. Worked with my team to meet all of the food service needs for over [Number] customers per day. Wiped down counters, [Action], and sanitized equipment to keep the food prep and dining areas clean. Assisted customers in making menu selections by providing food complementing information. Front Desk Receptionist - December, 2008 to April, 2009 H&R Block - Mobile, AL

Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone. Arranged for visitor accommodations and travel plans, as well as updated itineraries. Kept track of accounts and ran daily reports to double-check totals. Kept guest valuables in the main safe or in individual boxes to maximize security. Kept track of office supplies by checking inventory every [Timeframe] and placing orders when supplies were running low. Welcomed guests, explained hotel policies, and provided detailed information about the area, transportation, tourist attractions, and restaurants, as well as booking cabs and tours for them.

Ensured financial accuracy by collecting deposits, fees, and payments. Greeted each newcomer with a friendly greeting and double-checked reservations and identification. Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. Handle credit card and cash payments, as well as final invoices for customers at check out. Prepare bills and collect payments.

Reviewed all charges with guests calculated billings and posted charges to room accounts, and at checkout.

Contact this candidate