Maya Lacy
• 347-***-**** - Katy TX- ad29f8@r.postjobfree.com
EDUCATION
• University Of Houston, Houston, TX
Major : Criminal Justice Institute ( CJI )
EXPERIENCE.
PERRY’S STEAKHOUSE & GRILLE - January 2023 - November 2023 Fine dining server
• Provided exceptional customer service, ensuring a memorable dining experience for guests.
• Demonstrated extensive knowledge of menu items, including cuts of steak, wine pairings, and special features.
• Managed multiple tables efficiently, taking and accurately delivering complex orders.
• Collaborated with kitchen and bar staff to ensure timely and seamless service.
• Upheld high standards of cleanliness and presentation in the dining area.
• Handled guest inquiries, resolved issues, and catered to individual preferences.
• Facilitated upselling of menu items to enhance overall guest satisfaction. LOST & FOUND RESTAURANT - December 2020 - October 2022 Server
• Delivered prompt and friendly customer service in a fast-paced restaurant/bar setting.
• Took and accurately processed drink and food orders, ensuring precision and efficiency.
• Maintained a clean and organized work area, adhering to health and safety standards.
• Checked identification to verify legal drinking age refused service as necessary.
• Handled cash and credit transactions accurately, providing correct change and receipts.
• Addressed customer inquiries, resolved issues, and ensure a positive overall experience.
• Upsold menu items and promoted specials to enhance sales and customer satisfaction. CARE.COM - February 2019 - March 2020
Nanny
• Provided nurturing and attentive care to children, ensuring their safety and well being.
• Established a structured daily routine that included educational and recreational activities.
• Prepared and served nutritious meals, considering dietary restrictions and preferences.
• Assisted with homework and engaged in age-appropriate educational play.
• Created a positive and supportive environment for the children.
• Maintained open communication with parents, sharing updates on daily activities.
• Built a trusting relationship with both children and parents through reliability and professionalism. Wallgreens - March 2018 - January 2019
Customer Service Representative
• Delivered exceptional customer service by addressing inquires, resolving issues, and providing product information
• Processed customer transactions accurately, handling cash, credit, and electronic payments.
• Assisted customers in locating products, offering recommendations, and explaining promotions.
• Managed phone inquiries, providing information on services, prescriptions and store policies.
• Maintained a clean and organized checkout area, ensuring a positive shopping experience.
• Contributed to a positive team environment through effective communication and cooperation.
• Demonstrated flexibility in handling various tasks, from cashier duties to customer assistance. Skills
• Proficient in Microsoft Excel
• Strong technical skills and vast legal knowledge developed through online courses.
• Product knowledge
• Communication
• Critical Thinking
• Problem Solving
• Time management.