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Customer Service Criminal Justice

Cypress, TX
January 31, 2024

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Maya Lacy

347-***-**** - Katy TX-


• University Of Houston, Houston, TX

Major : Criminal Justice Institute ( CJI )


PERRY’S STEAKHOUSE & GRILLE - January 2023 - November 2023 Fine dining server

• Provided exceptional customer service, ensuring a memorable dining experience for guests.

• Demonstrated extensive knowledge of menu items, including cuts of steak, wine pairings, and special features.

• Managed multiple tables efficiently, taking and accurately delivering complex orders.

• Collaborated with kitchen and bar staff to ensure timely and seamless service.

• Upheld high standards of cleanliness and presentation in the dining area.

• Handled guest inquiries, resolved issues, and catered to individual preferences.

• Facilitated upselling of menu items to enhance overall guest satisfaction. LOST & FOUND RESTAURANT - December 2020 - October 2022 Server

• Delivered prompt and friendly customer service in a fast-paced restaurant/bar setting.

• Took and accurately processed drink and food orders, ensuring precision and efficiency.

• Maintained a clean and organized work area, adhering to health and safety standards.

• Checked identification to verify legal drinking age refused service as necessary.

• Handled cash and credit transactions accurately, providing correct change and receipts.

• Addressed customer inquiries, resolved issues, and ensure a positive overall experience.

• Upsold menu items and promoted specials to enhance sales and customer satisfaction. CARE.COM - February 2019 - March 2020


• Provided nurturing and attentive care to children, ensuring their safety and well being.

• Established a structured daily routine that included educational and recreational activities.

• Prepared and served nutritious meals, considering dietary restrictions and preferences.

• Assisted with homework and engaged in age-appropriate educational play.

• Created a positive and supportive environment for the children.

• Maintained open communication with parents, sharing updates on daily activities.

• Built a trusting relationship with both children and parents through reliability and professionalism. Wallgreens - March 2018 - January 2019

Customer Service Representative

• Delivered exceptional customer service by addressing inquires, resolving issues, and providing product information

• Processed customer transactions accurately, handling cash, credit, and electronic payments.

• Assisted customers in locating products, offering recommendations, and explaining promotions.

• Managed phone inquiries, providing information on services, prescriptions and store policies.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience.

• Contributed to a positive team environment through effective communication and cooperation.

• Demonstrated flexibility in handling various tasks, from cashier duties to customer assistance. Skills

• Proficient in Microsoft Excel

• Strong technical skills and vast legal knowledge developed through online courses.

• Product knowledge

• Communication

• Critical Thinking

• Problem Solving

• Time management.

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