Customer Service Data Entry
Resume:
TYINGA
COGGINS
® = ad28r1@r.postjobfree.com
SKILLS
+ Critical Thinking Skills
+ Data Entry
+ Case Management
+ Research and Analysis
+ Software Applications
+ Patient Health Information
Access
+ Microsoft Office
+ Data Collection and Entry
EDUCATION
Atlanta, Metropolitan State College
Atlanta
Associate : Fin Tech
Paulding County High School
Dallas, GA + 05/2021
PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service
delivery and proven multitasking abilities. Committed to maintaining
professional relationships to increase profitability and drive business
results. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of
accuracy. Enthusiastic individual experienced in analyzing issues on
service calls and finding effective solutions. Offering engaging and
pleasant personality with expertise building customer relationships.
Outstanding diagnostics skills. Organized and dependable candidate
successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
Quick Trip - Manager
Jonesboro, GA + 01/2021 - Current
+ Followed up on customers’ inquiries to assess satisfaction with
provided solutions.
+ De-escalated and resolved customer complaints with punctual,
polite and professional service.
+ Handled and promptly resolved customer complaints to maintain
professional relationships.
+ Resolved caller issues quickly and thoroughly.
+ Established strong customer relationships, building
recommendations and loyalty.
Allstate Corp - Customer Service Representative
Atlanta, GA + 08/2022 - 01/2024
+ Handled customer inquiries and suggestions courteously and
professionally.
+ Actively listened to customers, handled concerns quickly and
escalated major issues to supervisor.
+ Answered constant flow of customer calls with minimal wait times.
+ Updated account information to maintain customer records.
Actec Specialist - Intake Specialist
Online + 01/2023 - 12/2023
+ Answered phone calls and provided new clients with required
paperwork to initiate service.
+ Completed intake assessment forms and filed clients’ charts.
+ Collected, verified, recorded and processed client demographics,
insurance payments, and referral information.
+ Maintained accurate, up-to-date client records for reliable reference
and communications.
+ Organized paperwork such as charts and reports for office and
patient needs.
+ Entered referrals into appropriate system based on type of referral
obtained.
Tech Genius - Office Manager & Customer Service
Atlanta, GA + 01/2021 - 12/2023
+ Actively listened to customers, handled concerns quickly and
escalated major issues to supervisor.
+ Assisted with pricing questions, inventory availability and changes to
existing order and shipping information.
+ Reviewed repeated issues within operations and business
management to solve problems and improve company outcomes.
+ Trained and regularly mentored associates on performance-oriented
strategies and customer service techniques.
Contact this candidate