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Business Operations Employee Relations

Temperance, MI
January 30, 2024

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Lambertville, MI ***** 419-***-**** WWW: Online Profile Goal-oriented school business/operations consultant/manager dedicated to strengthening school administrative operations to streamline costs and enhance overall operational procedures. Cultivate long-lasting relationships with staff and stakeholders to strengthen program success. Over 20 years of successful experience in overall nonprofit management, including finance, all facets of compliance, and employee relations. Recognized consistently for performance excellence and contributions to success in leadership within the education industry. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

Lead Education Consultant, 09/2018 - Current

Adkins and Company

Partner with dozens of charter schools nationally to open - from writing/crafting the charter application, to startup and beyond

Responsible for overseeing and managing all operational and financial activities in a manner that is compliant with all State and Federal laws, ensuring fiscal accountability, creating all operating procedures, and maintaining compliant schools, with limited resources Write grants (with over $16 million awarded and closed), develop charter school state protocols and pick up special projects for the Ohio Department of Education, and the Office of School Sponsorship upon request

Develop trainings and roll-out a full orientation program for new charter school board members and school leader onboarding.

Contract grant evaluator for the Ohio Department of Education and the Mississippi Department of education.

Supervised and evaluated teaching and support staff to assess education standards and classroom policies and implement changes based on data.

Contracted Business Manager, 01/2019 - 06/2022

Northwest Ohio Classical Academy

Created/Maintained all school compliance, personnel, governance and fiscal records, documentation, and PROFESSIONAL SUMMARY


administrative procedures to ensure compliance with business service rules, regulations, and guidelines; including vendor files, contracts, federal programs, charter contract, and all agreements Wrote and submitted all grant applications, project cash requests, final expenditure reports, and ensured appropriate compliance and spending, to include audits Oversaw all student accounts (to include building Final Forms), attendance, grade input (to include building Gradebook), and discipline documentation/protocols Established and maintained a filing system for all employee records; created and updated all HR forms in accordance with State and Federal employment laws

Recruited for vacancies and performed a full cycle of recruiting activities, such as sourcing and screening applicants, conducting interviews, coordinating screenings (fingerprinting, background checks, teacher license and certification), and led onboarding activities for all new hires. Executive Director, 09/2014 - 09/2018

Community School Center, Educational Service Center of Lake Erie West Promoted to Executive Director, from Consultant/Regional Representative Collaborated with the staff of 55+ public charter schools in Ohio, to oversee all compliance with local, state and federal mandates

Responsible for effective leadership of all aspects of operations including full P&L responsibilities for budgeting, facility maintenance/oversight, operations, marketing, staffing and academic services Facilitated changing the Ohio Department of Education score from a 'poor' rated sponsor to an 'exemplary' sponsor (highest potential rating) within one year Identified legal requirements and governmental reporting regulations affecting human resource functions and ensured policies, procedures, and reporting were in compliance (studied legislation, arbitration decisions, and collective bargaining contracts to assess industry trends). Provided community school superintendents, administrators, directors, and governing boards with support services to improve school operations and increase student achievement, while reflecting on best practices Proposed and designed optimal accountability structures (federal, state and local) which incentivized schools to increase services for struggling students. Increased organizational efficiency by streamlining processes and implementing new systems. Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.

Community Schools Consultant/Regional Representative, 08/2012 - 09/2014 Educational Service Center of Lake Erie West

Oversaw 13 Northwest Ohio charter schools to include compliance reviews, fiscal accountability, and technical assistance

Reviewed educational plans/goals for all sponsored charter schools and created rubrics for overall scoring/comparison

Designed and facilitated professional development workshops on blended learning, special education processes/forms, state report cards, analyzing data, and dissecting state standards Worked with principals/school leaders to develop and run turnkey training and oversight for teachers Maintained a 100% success rate in school satisfaction and training implementation. Collaborated with cross-functional teams to develop innovative solutions for complex client issues. Project Manager/President, 06/2009 - 08/2012

BrandEd, LLC – Remote

Performed consulting to various entities relative to change management (such as Bayer Healthcare and Medimmune) and global programmatic accountability overhauling (such as Gates Foundation and Brandman University)

Provided external consulting on organizational effectiveness interventions to drive global, organizational, departmental, and individual performance

Revamped and expanded global training curriculum and delivery platforms (to include working with SME's, storyboarding, and creating/delivering digital presentations globally) Researched and wrote reviews on performance management, employee feedback, coaching models, and strategies to incite employee motivation

Led the development of a scalable organizational design program to support rapid organizational change, including the implementation of manufacturing technology (program included learning and development and change execution strategies) to build organizational design capacity within employees Provided customized customer training in the northwest states for Scantron, Corporation (an online K12 testing platform).

Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Director of Operations, 06/2004 - 06/2009

Ohio Council of Community Schools – Toledo, Ohio

Collaborated with the staff of 45+ public charter schools in Ohio, to oversee all compliance with local, state and federal mandates

Oversaw and coordinated all day-to-day activities of the office staff, including management and training, academic affairs, developing and overseeing project scopes, scheduling and prioritizing work assignments, and implementing effective operating policies, procedures and systems Orchestrated project teams, organized project plans, maintained assignment status documentation, managed project timelines and de-escalated issues

Acted as the primary point of contact and maintained relationships between both internal and external constituencies

Advised management in appropriate resolution of employee relations issues Scheduled, organized, facilitated and maintained all documents for Board of Trustees, as well as five (5) sub-committees

Monitored and maintained monthly budget as well as assist with preparing and assuring profitability of annual budget

Recruited, screened, interviewed and hired all employees Collaborated with leadership by editing and approving all external communication to various stakeholders Ensured state and federal compliance with laws, regulations, requirements, policies and procedures. School Administration/Enrollment, 01/2001 - 06/2004 Life Skills Center

Enrolled, oriented, tracked attendance, and re-enrolled all students in numerous state/federal required databases/systems, and within the school (approximately 600 students) Analyzed and assisted in supervising school construction and building renovations Managed all data pertaining to auditing of school databases, students and personnel files Kept school at capacity by creating and engaging in numerous marketing and retention strategies Worked closely with parole officers, social workers and juvenile representatives in monitoring and fulfilling their clients' needs.

Masters: Organizational Development

Bowling Green State University - Bowling Green, Ohio Bachelors of Art: Psychology

Lourdes University - Sylvania, Ohio

School Operations Startup

Grant Writing, Evaluation, Oversight

Development and Implementation

Employee and Human Resource Management

Staff Training

Contract Management

Budget Development, Oversight, and Reporting

(including full cost analysis)

Funding Source Research, Proposal Development,

and Oversight

Report Writing Abilities

Infrastructure Planning

Community Relations & Continuous Improvement




Suzy Short, Retired Curriculum Director, Educational Service Center of Lake Erie West, 419-***-**** Diane Longstreth, Retired Regional Representative, Educational Service Center of Lake Erie West,


Jaclyn Willman, Teacher, Northwest Ohio Classical Academy, 419-***-**** LMS



Cash Flow

Financial Reporting

Inventory Management


Before/Afterschool Programming

Human/Employee Relations

Building Loans/Capital Projects

Vendor Bidding Processes

Union Negotiations

Safety Planning


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