Customer Service Representative
Resume:
Brittney Blake
Richardson, TX *****
ad28cf@r.postjobfree.com
To achieve a position where my skills are fully utilized, and advancement opportunities are obtained. Working confidently and successfully to achieve company goals Authorized to work in the US for any employer
Work Experience
Member Service Representative II
Navy Federal Credit Union - Remote
December 2022 to Present
Assistant members with applying for membership. Open checking and savings accounts. Internal and external transfers. Data entry. Assist with online banking password reset and troubleshooting. Contract Irs Customer Service Representative
MAXIMUS FEDERAL SERVICE
January 2020 to March 2022
Handle phone lines for economic Impact Payment or Stimulus. Assist callers with tracking payments. Help callers get information on their child tax credit payment and trace status Overnight Housekeeper
UT SOUTHWESTERN MEDICAL CENTER
June 2019 to January 2020
Overnight housekeeper. Clean rooms after patient have been discharged. ICU and NICU. Monitor break rooms and restrooms hourly for cleaning
Customer Service Representative
WILLIS TOWERS WATSON
September 2017 to September 2018
Speak with Medicare eligible retirees across the country to assist them with open enrollment inquiries, speak with carriers to resolve enrollment issues, and resolve client concerns. Assist with managing HRA accounts. Funding Specialist. Assist with submitting claims to be reimbursed and troubleshoot online account. Checking claim status
Dispatcher Lead
STEALTH MONITORING
February 2011 to December 2015
Reduces crime and property damage by integrating the latest security technology and managing onsite live video surveillance systems from a remote Live Video Monitoring control center. Controlled and monitored 50-100 security cameras where several potential incidents were located and avoided. Dispatch police to crimes in progress.
Contract Customer Service Rep
TXU ENERGY
January 2009 to August 2010
Inbound/Outbound call, data entry, troubleshoots problems with service and customer complaints. Provided great customer service by solving the customer's issues by troubleshooting. Created and converted accounts. Processed refunds and gained customer’s trust. Worked with no supervision and maintained a steady workflow.
Education
Ged
North Texas job corps - McKinney, TX
March 2006 to August 2006
Skills
• Basic math
• Microsoft Office
• Customer support
• Cleaning
• Customer service
• Math
• Microsoft Word
• Sales
• Communication skills
• Filing
• Time management
• Retail sales
• CCTV
• Security system
• Surveillance
• Data entry
• Technical support
• QuickBooks
• Dispatching
• Employment & labor law
• Employee relations
• Loss prevention
• Human resources management
• Benefits administration
• Computer networking
• Performance management
• Windows (8 years)
• iOS (5 years)
• Talent acquisition
• FMLA
• Security System Experience
• Interviewing
• HR Sourcing
• Data entry (4 years)
• Typing (6 years)
• Cash handling
• Help Desk
• Bank teller (1 year)
Assessments
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Proficient
March 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate