Brittney Blake

Richardson, TX *****

ad28cf@r.postjobfree.com

+1-214-***-****

To achieve a position where my skills are fully utilized, and advancement opportunities are obtained. Working confidently and successfully to achieve company goals Authorized to work in the US for any employer

Work Experience

Member Service Representative II

Navy Federal Credit Union - Remote

December 2022 to Present

Assistant members with applying for membership. Open checking and savings accounts. Internal and external transfers. Data entry. Assist with online banking password reset and troubleshooting. Contract Irs Customer Service Representative

MAXIMUS FEDERAL SERVICE

January 2020 to March 2022

Handle phone lines for economic Impact Payment or Stimulus. Assist callers with tracking payments. Help callers get information on their child tax credit payment and trace status Overnight Housekeeper

UT SOUTHWESTERN MEDICAL CENTER

June 2019 to January 2020

Overnight housekeeper. Clean rooms after patient have been discharged. ICU and NICU. Monitor break rooms and restrooms hourly for cleaning

Customer Service Representative

WILLIS TOWERS WATSON

September 2017 to September 2018

Speak with Medicare eligible retirees across the country to assist them with open enrollment inquiries, speak with carriers to resolve enrollment issues, and resolve client concerns. Assist with managing HRA accounts. Funding Specialist. Assist with submitting claims to be reimbursed and troubleshoot online account. Checking claim status

Dispatcher Lead

STEALTH MONITORING

February 2011 to December 2015

Reduces crime and property damage by integrating the latest security technology and managing onsite live video surveillance systems from a remote Live Video Monitoring control center. Controlled and monitored 50-100 security cameras where several potential incidents were located and avoided. Dispatch police to crimes in progress.

Contract Customer Service Rep

TXU ENERGY

January 2009 to August 2010

Inbound/Outbound call, data entry, troubleshoots problems with service and customer complaints. Provided great customer service by solving the customer's issues by troubleshooting. Created and converted accounts. Processed refunds and gained customer’s trust. Worked with no supervision and maintained a steady workflow.

Education

Ged

North Texas job corps - McKinney, TX

March 2006 to August 2006

Skills

• Basic math

• Microsoft Office

• Customer support

• Cleaning

• Customer service

• Math

• Microsoft Word

• Sales

• Communication skills

• Filing

• Time management

• Retail sales

• CCTV

• Security system

• Surveillance

• Data entry

• Technical support

• QuickBooks

• Dispatching

• Employment & labor law

• Employee relations

• Loss prevention

• Human resources management

• Benefits administration

• Computer networking

• Performance management

• Windows (8 years)

• iOS (5 years)

• Talent acquisition

• FMLA

• Security System Experience

• Interviewing

• HR Sourcing

• Data entry (4 years)

• Typing (6 years)

• Cash handling

• Help Desk

• Bank teller (1 year)

Assessments

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Data entry: Attention to detail — Proficient

March 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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