Data Entry Customer Service
Resume:
NADIA GUILLORY
***********@*****.***
OBJECTIVE
To work for a well-established Corporation, which provides a professional environment that would allow me to utilize my skills and experience to advance or begin my Career in a Management position or higher position.
SKILLS
MS Office
MS Power point
MS Excel
45 wpm
Data Entry
Windows XP
Organized and Detailed Oriented
Punctual and Reliable
Great Grammar and Spelling
Great Verbal and Written Communication
Knowledge of Fair Housing
Knowledge of Yardi and OneSite
EXPERIENCES
Tuxedo Events
Event Staff
FEB. 2023-OCT. 2023
Meet with teams to discuss what we will be doing for each event
Practice following in line behind each team mates too stand in correct place
Recognize where to layout food down on each table for guest
Recognize the steps and procedures to serve guest
Understand the correct way of picking up dishware, silverware, and glassware once guest are finished dining at each table
Buss tables
Break down everything off tables
Take equipment to truck load
Wash, dry dishes, and glassware
Put up utensils, dishes, and glasses back in the area they belong too
Onin Staffing Houston, TX
Customer Service Rep.
OCT. 2018-DEC. 2019
Answer incoming calls regarding customers’ issues, product problems, Service questions, and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service data base during and after each call
Work with management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Crim and Villalapando Law Firm Houston, TX
Legal Intake Specialist
Feb. 2018- June 2018
Answer multiple phone lines and update clients
Screen potential new clients for case potential
Inform attorneys of daily leads
Draft and send new and potential new client contracts
Create new file and input information in system
Report 1st and 3rd party claims/ Send LORs
Clear Liability and update clients
Filing/Scanning contracts and photos in File vine
Meet with potential clients in person
Assist Office Manager with daily tasks
Work with firm administrator and receptionist to ensure excellent costumer service to potential clients
Guillory Paint and Body Shop Houston, TX
Receptionist
SEPT. 2004-Oct. 2018
Greet clients as soon as they arrive and connect them with the appropriate party
Answer the phone in a timely manner, take messages, make appointments, transfer calls
Make travel arrangements and schedule meetings based on all partners’ itineraries
File, scan, type, enter data in computer system, copy documents, and other clerical duties as needed
EDUCATION
James Madison High School Houston, TX High School Diploma 06/03/2002
University of Houston Downtown Basic courses taken 08/11/2003
Houston Community College 04/15/2009
Houston Community College Houston, TX 05/07/2010
W2W Training Center Houston, TX 07/24/2015
Life Changing Career Institute 07/25/2018
eCPRcertification.com 08/22/2018
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