Alexis M. Williams
404-***-**** ad270q@r.postjobfree.com
Summary of Qualifications
●Self-motivated, result driven leader with an enthusiastic attitude towards success, supporting the organization's overall mission.
●Able to manage processes, analyzes information, and possesses strong verbal communication, strong customer service, oral and written communication skills.
●Effective communications and interactions with high level officials.
●Can use Microsoft Word, Excel, and PowerPoint, CRM, and the Internet.
Professional Experience
Eursdale July 7th, 2022 - Present
Appointment clerk
●Operating a high volume, highly structured call center environment by responding to incoming calls.
• Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers,and then makes appointments utilizing appropriate guidelines.
●Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
● Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate.
●Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests.
●Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments.
Amazon October 30, 2020- July 2022
Delivery Driver
●Load, transport and deliver packages to customers or businesses in a safe and timely manner.
●Review orders before and after the delivery to ensure that all orders are complete, charges have been applied, and the customer is satisfied.
●Assist with package loading and unloading of other vehicles in the warehouse at the beginning and end of each shift.
●Provide excellent customer service by answering all questions and handling any complaints that may arise during the delivery route.
●Adhering to assigned routes and following a timed schedule for drop offs.
●Assist other drivers with deliveries when their route falls behind on time.
●Abide by all transportation and traffic laws to maintain a safe driving record.
●Prepare reports and other delivery related documents for management review
WNB (Wings and Burgers) June 2020- Present
Assistant Manager
●Prepare and distribute staff schedules.
●Coordinate front/back of house restaurant operations as well as other daily functions.
●Perform tasks such as taking orders via telephone/online/in person, running register, and distribution of orders.
●Ensure all orders are completed in a timely manner.
●Respond efficiently and accurately to customer complaints.
●Order supplies and coordinate delivery.
●Appraise employee performance and provide feedback to improve on overall productivity
●Train old/new employees on proper and current customer service practices.
Publix Supermarket November 2018- June 2020
Sales Associate
●Provide excellent customer service.
●Maintain high standards of organization, sanitation, and produce freshness.
●Knowledge of store directory
●Properly handle all register transactions
LKQ Corporation October 2016- November 2018
Warehouse Assistant
●Pick and wrap materials and deliver them to loading dock.
●Prepare, clean, wrap, and move products to fill customer orders.
●Assemble products per customer order to ensure high satisfaction.
●Record incoming/outgoing products to keep track of inventory.