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Customer Service Call Center

Woodbridge, VA
$22 hourly
January 30, 2024

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Alexis M. Williams


Summary of Qualifications

●Self-motivated, result driven leader with an enthusiastic attitude towards success, supporting the organization's overall mission.

●Able to manage processes, analyzes information, and possesses strong verbal communication, strong customer service, oral and written communication skills.

●Effective communications and interactions with high level officials.

●Can use Microsoft Word, Excel, and PowerPoint, CRM, and the Internet.

Professional Experience

Eursdale July 7th, 2022 - Present

Appointment clerk

●Operating a high volume, highly structured call center environment by responding to incoming calls.

• Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers,and then makes appointments utilizing appropriate guidelines.

●Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.

● Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate.

●Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests.

●Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments.

Amazon October 30, 2020- July 2022

Delivery Driver

●Load, transport and deliver packages to customers or businesses in a safe and timely manner.

●Review orders before and after the delivery to ensure that all orders are complete, charges have been applied, and the customer is satisfied.

●Assist with package loading and unloading of other vehicles in the warehouse at the beginning and end of each shift.

●Provide excellent customer service by answering all questions and handling any complaints that may arise during the delivery route.

●Adhering to assigned routes and following a timed schedule for drop offs.

●Assist other drivers with deliveries when their route falls behind on time.

●Abide by all transportation and traffic laws to maintain a safe driving record.

●Prepare reports and other delivery related documents for management review

WNB (Wings and Burgers) June 2020- Present

Assistant Manager

●Prepare and distribute staff schedules.

●Coordinate front/back of house restaurant operations as well as other daily functions.

●Perform tasks such as taking orders via telephone/online/in person, running register, and distribution of orders.

●Ensure all orders are completed in a timely manner.

●Respond efficiently and accurately to customer complaints.

●Order supplies and coordinate delivery.

●Appraise employee performance and provide feedback to improve on overall productivity

●Train old/new employees on proper and current customer service practices.

Publix Supermarket November 2018- June 2020

Sales Associate

●Provide excellent customer service.

●Maintain high standards of organization, sanitation, and produce freshness.

●Knowledge of store directory

●Properly handle all register transactions

LKQ Corporation October 2016- November 2018

Warehouse Assistant

●Pick and wrap materials and deliver them to loading dock.

●Prepare, clean, wrap, and move products to fill customer orders.

●Assemble products per customer order to ensure high satisfaction.

●Record incoming/outgoing products to keep track of inventory.

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