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Customer Service

Bellflower, CA
January 29, 2024

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Kelisha Kelly

Bellflower, CA, *****



Dedicated and results-driven professional with a strong background in customer service, administrative support, and security services. Seeking an Administrative position where I can leverage my exceptional communication skills, proficiency in customer relations, and organizational abilities to contribute to the success of a dynamic organization. Committed to delivering high-quality service and enhancing operational efficiency while supporting the goals and values of the team. SKILLS & ABILITIES

Proficient in Zendesk

Excellent Communication Skills; Customer Service; Cash Handling; Inventory

10-key; Computer Literate: Microsoft Word, Outlook; Internet Surfing

Prepare Education Plans; Food Preparation; Children Supervision

Security Officer Certification


Customer Service Representative, 2022-Present, Aputure, Glendale, CA

Create invoice for replacement parts and repair in Square.

Achieve a 95% average customer satisfaction rating to date, surpassing team goals by 10%.

Manage inventory ensuring requests do not exceed onsite supply.

Successfully resolve 300+ weekly technical issues for dealers, end users, rental houses and studios via various

In Home Health Care Provider 2020-2023, Long Beach, CA

Obtained information about clients’ medical history, drug history, complaints and allergies.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of beds, baths

Cooked appetizing and satisfying meals and snacks.

Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands. Security Officer, 2019 to 2022, Securitas Kaiser Permanente, Los Angeles, CA

Monitored and observed various Kaiser campus locations.

Displayed exceptional customer service and communication skills.

Prepared written security logs and reports.

Handled crisis situations at the Kaiser campus, calmly and efficiently. Customer Advocate 2015 to 2019, Speedy Cash, Compton, CA

Accessed the financial needs of customers and provided product recommendations

Processed loans such as payday, signature, and title loans.

Maintained thorough and detailed documentation of customer interactions and outcomes.

Handled a minimum of 40 cash transactions daily. Office Assistant, 20014 to 2015, Meal on Wheels, CA

Supervised volunteers on deliveries.

Maintained records of invoices.

Prepared delivery routes.

Delivered meals.

Matron, 06/11 to 04/14, Universal Studio Hollywood, Universal City, CA

- Assisted customers with questions about the park.

- Sanitized restrooms and replenished toiletries as needed.

- Cleaned windows, glass partitions, and mirrors.

- Followed all procedures for use of chemicals to prevent damage to floors and fixtures.

- Emptied wastebaskets and transported all waste to designated disposal areas. EDUCATION

Cerritos City College, Child Development, Norwalk, CA

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