Customer Service Representative
Resume:
DEZJUANA JOHNSON
D
**** ******* **. ********, **** 43207
*************@*****.***
Seasonal customer service associate for over 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Professional Call Center Customer service representative comitted to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
WORK EXPERIENCE
Customer Service Rep
05/2018 to Present
Auto-mated Health Systems ( Ohio Medicaid )
columbus, ohio
Handled customer inquiries and suggestions courteously and professionally. Answered constant flow of customer calls with mininal wait times. Updated account information to maintain customer records.Helped large volume of customers everyday with a positive attitude and focus on customer satisfaction. Responded to customers request for products, services, and company information. Gathered information, assessed and fullfilled callers' needs and educated on important policies and procedures.
Home Health Aide
06/2016 to Present
Aspen Home Health Care
Columbus, Ohio
Assisted patients with dressing,grooming,and feeding needs, helping to overcome, and adapt to mobility restrictions. Performed laundy, grocery shopping and other light house keeping duties as instructed by client. Assisted disabled clients
SKILLS
Account management - 10+ years
research - 10+ years
call controlling - 10+ years
clerical support - 10+ years
customer complaint resolution - 10+ years
correction Discrepancies - 10+ years
EDUCATION
Marion Franklin High School
High school or equivalent
general
Columbus,Ohio
08/1995 to 06/1999
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