CHITRA G NAIR

Kerala, India +91-989******* ad1siy@r.postjobfree.com

CAREER ABRIDGEMENT

Highly skilled Operations Manager with 10+ years at HDFC BANK LTD. Proven expertise in strategic planning, process optimization, and team leadership. Track record of driving efficiency, enhancing customer satisfaction, and achieving organizational goals. Skilled in cross-functional collaboration and innovative problem-solving. Seeking new challenges for continued professional growth. KEY SKILLS

• Operational Management

• Financial Management

• Attention to detail

• Interpersonal Ability

• Project Management

• Time Management

EMPLOYMENT CHRONICLE

OPERATIONS MANAGER 06 Apr 2011 - Present

HDFC BANK LTD

Whole sale banking operations

Duties And Responsibilities

• Led and supervised a team of operations staff.

• Identified and implemented process optimizations for efficiency.

• Ensured compliance with regulatory standards and internal policies.

• Addressed customer issues, aiming for high satisfaction levels.

• Stayed updated on banking technologies and implemented improvements.

• Generated and analyzed reports on operational performance.

• Developed and implemented training programs for staff.

• Managed the budget for the operations department.

• Contributed to the overall business strategy and goals.

• Oversaw vendor relationships and agreements.

EDUCATION

MBA WITH FINANCE AND HR 83 % 2010

Anna University

B.Sc. BOTANY 78% 2008

MG University

HIGHER SECONDARY 75% 2004

Board of Vocational higher secondary examination, Kerala, India St. Jerome’s HSS Kattappana

SSLC 78% 2002

Board of Public Examination, Kerala, India

Ossanam English Medium Higher Secondary School Kattappana PROJECTS

• Project on Stock and Securities

Adithya Birla stock and securities cochin

• Projects on various products in HDFC bank

• Technology Proficiency

• Regulatory Compliance

• Organization Skills

COMPUTER PROFICIENCY

• Basic Operation

• Internet & E- Mail

INTEREST

LANGUAGES KNOWN

• English : Proficient/Fluent (C2)

• Hindi : Proficient/Fluent (C2)

• Tamil : Independent user (B2)

• Malayalam : Native

REFERENCE

• P M Manojkumar

HDFC Bank Ltd

Cluster Head

ad1siy@r.postjobfree.com

+91-934*******

Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user PERSONAL STRENGTHS

• COMMUNICATION - Interpersonal skills – verbal, problem solving and listening skills in any administrative role.

• SERVICE - Having a client focused approach Skills include Patience, Attentiveness and a positive language.

• ORGANIZATION - Helping others, organizing a to do list. Prioritizing tasks by the deadline for improving time -management.

• MANAGEMENT- Management skills to direct others and review others performance. Writing Travelling Reading

• Mathew Jacob

HDFC Bank Ltd

Cluster Head

mathew.jacob@hdfcbank

+91-984*******

PERSONAL DOSSIER

Gender : Female

Marital Status : Married

Nationality : Indian

Permanent Address : Chitralayam House Nedumkandom P O Nedumkandom Pin -685553, Kerala, India

PASSPORT DETAILS

Passport Number : X9066193

Date of Expiry : 03/05/2033

Contact this candidate