Mark Douglas Crawford

**** ********** ****. *****

Chevy Chase, MD 20815

702-***-****

ad1orh@r.postjobfree.com

Education

M.A. in Teaching English as a Second/Other Language – University of Hawaii @ Manoa, Honolulu, HI, 8/1993

B.A. in German Language and Literature – The George Washington University, Washington, D.C., 2/1984

High School Diploma – Northern Highlands Regional High School, Allendale, NJ, 6/1977

Experience

ESL Teacher – International Language Institute, Washington, DC – 7/2023 to 8/2023

Taught class of adults Advanced English Grammar and Vocabulary

Maintained attendance records, administered tests, and evaluated student’s writing assignments and overall performance

Texts used: Focus on Grammar 5, Advanced Vocabulary

Cashier (p/t)– Whole Foods Market, Chevy Chase, MD – 5/2023 to 8/2023

Greete customers

Scanned barcodes; bagged purchases

Collected payments using POS system, made change when necessary, distributde receipts

Monitored customers using self-checkout machines and resolved problems as necessary promptly

Returned products customers decided not to purchase to their correct places on store shelves

Instructed customers regarding parking validation

Punched in/out for shifts/breaks

Seasonal Shopper (p/t) – Whole Foods Market, Chevy Chase, MD – 12/2022 to 2/2023

Received orders for home delivery or in-store pickup using WFM smartphone

Picked each item on list in requested quantities from the store shelves and scanned barcodes

Placed items into paper bags and labelled each bag

Staged bags on shelves/refrigerators/freezers recording exact locations

Communicated with customers as necessary via WFM smartphone about unavailable items, substitutions, and in-store pickup, if requested

When asked, assisted customers in-store to find things or directed them to team member who could

Performed all tasks carefully and with a sense of urgency

Grocery Associate/Cashier (f/t) – Amazon Fresh, Chevy Chase, MD – 1/2022 to 9/2022

Greeted customers in a friendly manner

Scanned barcodes of each item customer selected or entered SKU and weighed produce to determine item price

Placed items into paper bags or bags customer had brought with him/her to the store

Computed purchase totals on POS system applying all valid coupons presented by customer

Collected payments via Amazon app/credit/debit card/cash and returned correct change

Answered questions from customers regarding payment and parking validation

Moved from checkout to customer service window from time to time to process returns of items customers bought on-line from amazon.com

Changed batteries on Dash Carts (mobile self-checkout machines on wheels), wrangled typical shopping carts left inside/outside the store

Performed other duties as assigned

Licensed Health Insurance Agent (remote) – TTEC, Orlando, FL – 8/2021 to 8/2021

Licensed Res. Producer/Producer Firm in NV #3574160, 8/2020

Software used: Zoom, Citrix, Chrome, MS Outlook

Forced to drop out of training due to inadequate net speed at home in Las Vegas. Have since moved to Chevy Chase, MD and set up a home office with reliable high-speed Internet service.

Outbound Call Agent – Hilton Grand Vacations, Las Vegas, NV – 7/2021 to 8/2021

Read a script offering registered customers a free stay at one of several HGV properties in the U.S.A. in exchange for a commitment to attend a timeshare sales presentation

Dropped out of training due to difficulty commuting to call center on outskirts of Las Vegas

Outbound Call Agent – Stay Vegas/QM Group, Las Vegas, NV – 6/2021 to 7/2021

Read a script offering people a free stay at one of two Las Vegas resorts in exchange for a commitment to attend a timeshare sales presentation

Transferred interested callers to a veteran closer with authority to sweeten the deal

Licensed Health Insurance Agent (remote) – e-Telequote Insurance Inc., Clearwater, FL – 4/2021 to 5/2021

Licensed Res. Producer/Producer Firm in NV #3574160, 8/2020

Software used: Adobe Connect, Citrix, Chrome, MS Outlook

Dropped out of training due to inadequate net speed/bandwidth at home in Las Vegas.

Market Research Interviewer – Precision Opinion (via employnet.com), Las Vegas, NV – 4/2021

Conducted health care experience surveys on the phone.

Dispositioned each call.

Resigned to take better-paying job as Licensed Health Insurance Agent

Licensed Health Insurance Agent (remote) – TTEC, Las Vegas, NV – 9/2020 to 11/2020

Licensed Res. Producer/Producer Firm in NV #3574160, 8/2020

Appointed w/ United Health Care, AETNA, Centene, Wellcare

Software Used: Zoom, Oracle, OKTA, Slack, Jabber, Chrome, MS Outlook

Performed detailed needs analysis of Medicare beneficiaries in order to recommend and sell Medicare Advantage and Prescription Drug Plans

Answered misc. inquiries from callers, routed calls to other agents, dispositioned all calls handled

English Teacher – Edulink, Yangon, Myanmar – 6/2019 to 11/2019

Taught f/t load of classes of General English to Intermediate and Advanced students utilizing MacMillan’s Global Series texts

Kept attendance records, administered and scored tests, entered data using MS Excel, conferred with colleagues to determine pass/failure of students

Interviewed and evaluated incoming students for level placement

Self-Employed Equities Portfolio Manager – Koh Samui and Bangkok, Thailand – 1/2013 to 6/2019

Bought, sold, and held a personally held portfolio of stocks using Charles Schwab’s on-line trading platform

Performed constant research of U.S. stock market conditions and trends and risk analysis of individual stocks

AP English, TOEFL, and SAT Verbal Teacher – Xundeda S & T Co., Shenzhen, China – 11/2011 to 12/2012

Performed academic instruction in Advanced Placement English and prepared high school graduates to take the TOEFL and SAT Verbal

Selected course materials for classes of up to 40 in American culture, literature, and SAT reading and writing

Proctored and scored practice TOEFL speaking and writing tests based on ETS criteria

Edited and transcribed letters of recommendation and college entrance essays as a member of a Chinese-English translation team using MS Word

English Teacher – Web International Nanshan Center, Shenzhen, China – 4/2011 to 10/2011

Taught a f/t load of classes of 6-8 students in task-based English lessons using Web’s materials

Designed and implemented voluntary classes called Travel and Current Events Clubs, which were attended by 20-40 students

Facilitated open free talk sessions in the student lounge for students to practice developing oral English proficiency

Provided Business English instruction on-site for over 25 employees @ FOXCONN factory in Bao’an district for 3 months

Tutored VIP students as requested

Associate, Academic Dept. – English First Nanshan Smart School – Shenzhen, China – 3/2009 to 3/2011

Taught English to classes of students utilizing EF’s task-based lesson plans and MS PowerPoint presentations.

Interviewed and evaluated incoming students for level placement

Established Current Events and Music Clubs for students who wished to participate

Redesigned Career Services Workshops consisting of a 12-week cycle of topics including resume writing, job interviewing, and dressing for success

Participated in weekly teacher training and professional development sessions

Director of Studies – English First Smart School – Hangzhou, China – 1/2008 to 3/2009

Decided scheduling and teacher assignments for over 100 classes weekly

Implemented VIP private sessions

Taught up to 15 hours per week using EF’s task-based lesson plans and MS PowerPoint presentations and served as teaching substitute, as needed

Promoted the school by performing demo lessons and giving guest lectures at local universities

Participated in the interviewing, hiring, and orientation processes for new teachers for school and corporate training teams

Supervised 17 f/t instructors, chaired weekly staff meetings, prepared weekly classroom and teacher utility reports for the owner

Business English and EFL Instructor – Pan Nations Consulting Group, Kanda Institute Career College, and Meisei University – Tokyo, Japan – 4/2006 to 10/2007

Utilized Jack C. Richards’ Interchange 1 & 2 texts to conduct classes of up to 45 students in the required courses in Basic English

Taught basic and advanced English on-site to employees of clients including Japan Patent Office, SONY Corp., Nissan Motors, Siemens VDO Automotive, and Hirose Electric Co.

English for Academic Purposes Instructor – Nevada International College – Tokyo, Japan – 2/1999 to 12/2005

Provided instruction to prepare Japanese high school students for transition to college and universities in the U.S.A. and U.K. Taught f/t load of classes in academic listening comprehension, reading and critical thinking, academic research and writing, public speaking

Facilitated summer session remedial classes in reading, writing, speaking, and TOEFL preparation

Proctored and scored the institutional TOEFL three times a year

Participated in annual orientation and graduation ceremonies, chaperoned the annual school outing to Mt. Fuji

Advised students on application materials and process for college entrance

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