Team lead/ Supervisor
Resume:
Gina Arredondo
Team Lead
Alma, GA *****
***************@*****.***
I'm a specialist who pays high attention to detail and customer service I know what's important and I'm a very hard worker
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Leader/Supervisor
Spar Group
January 2019 to Present
1. Specializing in Walmart remodels
2. Execute merchandise planogram
3. Tear down and rebuild steel fixtures
4. Knowledge of using equipment in moving of shelving sections 5. Set up store fixtures: gondola shelving and peg hooks 6. High attention to detail
7. Reset in cosmetics
8. Free hand merchandise in a absence of planogram 9. Removal discontinued items
10. Placement of new products in planograms
11. Self starter/highly motivated
12. Knowledge of all sections of the store (Wal-Mart) 13. Knowledge of reading floor plans
14. Strong leadership
15. Safety number one
16. New store set-up
17. Set up merchandise display
18. Stock and price merchandise
Customer Service Associate
Southeastern Grocers (Harveys) - Douglas, GA
March 2018 to December 2019
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responsible for cashier duties
• Responsible for deposits, balancing cashier tils at end of their shift
• Responsible for Western Union money transfer transactions
• Responsible for making sure our customers are just as happy or happier walking out of the store as they were coming into our store
• Responsible for closing duties making sure all task are done accordingly
• Responsible for counting the office at closing and accounting for any shortages or overages Customer Service Associate
Southeastern Grocers (Harveys) - Alma, GA
October 2016 to March 2018
1. Responsible for superior customer service
2. Handled any issues that a customer would have and made sure the customer was happy when they would leave my store
3. Designated cashiers with any shift duties that needed to be done 4. Scheduled breaks for cashiers
5. Counted cashier tills
6. Made deposits
7. Made sure a shift was covered if someone was out sick
• Performed customer service surveys
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responsible for cashier duties
Key Holder/Sales Lead
Dollar General - Lumber City, GA
May 2014 to October 2016
Opening and closing of store made deposits order money needed from bank designated task or shift work that needed to be done completed any assignments left by manager or district manager resolved any customer complaints or concerns and communicated to management Education
Diploma in Business Office Management in Business Office Management Career Training Institute - Leesburg, FL
August 1989 to May 1990
Wildwood High School - Wildwood, FL
August 1978 to May 1982
Skills
• Customer Service (10+ years)
• Customer Care
• Customer Support (10+ years)
• CSR
• Merchandising (2 years)
• Supervising experience (5 years)
• Retail management (5 years)
• Retail sales (10+ years)
• Remodeling / New store set-up/Planograms-Mods (2 years)
• Cash Handling
• Inventory Control
• Organizational Skills
• Office Management
• Management
• Pricing
• Store Management Experience
• Assistant Manager Experience
• Freight Experience
• Planograms
• Schematics
• Store management
• Remodeling
• Marketing
• Training & development
Certifications and Licenses
FEMA INSPECTOR
July 1996 to Present
Property damage inspector for natural disasters
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