Siaosi Kaho

Fremont, CA *****

ad18hc@r.postjobfree.com

+1-385-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service

Spirit Airlines - Salt Lake City, UT

July 2022 to January 2023

• Examine passenger documentation to determine destinations and assign boarding passes, call wheel chair assistance if needed

• Provide clients with assistance in preparing required travel documents and forms

• Answer inquiries regarding information such as schedules, accommodations, procedures and policies

• Maintain computerized inventories of available passenger space and provide information on space reserved

• Providing additional assistance canceled & rebook reservation, and processing refunds if requested Front Desk Agent

Marriott Fairfield inn - Salt Lake City, UT

October 2020 to July 2022

• Greet, register, and assign rooms to guests

• Contact housekeeping or maintenance staff when guest reports problems

• Issue rooms key

• Make and confirm reservation

• Advise housekeeping staff when rooms have been vacated and ready for cleaning

• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment PBX Switchboard Operator

Jordan Valley Hospital - West Valley City, UT

May 2019 to September 2020

• Created and maintained company phone directory with current extensions and staff information

• Trained and mentored new PBX operations employees

• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs

• Responded to customer inquiries with patience and positivity to establish excellent first impression

• Attended safety training meetings to learn procedures for handling medical and fire emergency calls

• Monitored and processed information for regulatory compliance, working closely with environmental engineers, advisors and other business units

PBX Switchboard Operator

St. Mark's Hospital - Murray, UT

September 2013 to May 2019

Process all inter-communication through multi-line Coordinate and execute proper hospital emergency procedures Operate overhead/beeper paging systems

• Create daily schedules of on-call administration and medical staff Employee of the year being punctual on my attendance

• Perform all job duties and following all protocol and adherence to the hospital policies saving people's lives and making a difference

Dispatcher

Yellow Cab Service - Salt Lake City, UT

February 2005 to August 2013

• Answered customer telephone calls promptly to avoid on-hold wait times

• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction

• Coordinated with cab driver and ensured location is reached as per scheduled time

• Provided feedback to management and resolved various customer and driver concerns Front Desk Agent

Motel 6 - Palo Alto, CA

April 2002 to December 2004

Welcome and greet guests immediately providing efficient friendly, and co ordinal service at the front desk handle the night audit process via SMS system of the resort provide friendly and efficient check in and out rooms quickly answer the telephone using clear and positive english communication I was able to perform all job duties and going the extra mile to make sure I was able to meet customer's expectations making a great experience to never forget

Education

High School Diploma

Central High School

January 2000

Skills

• Customer Service

• Guest Services

• Medical Scheduling

• Front Desk

• Multi-line Phone Systems

• Night Audit

• Sales

• Medical Office Experience

• Insurance Verification

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