SHANNON TURNER

Denison, TX ***** • 903-***-**** • ad0joq@r.postjobfree.com

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. SKILLS

Business Growth and Retention

Contract Negotiation Expertise

Client Rapport-Building

Asset Recovery

Active Listening

Multi-Line Phone Talent

Medical Terminology Knowledge

Closing Sales

WORK HISTORY

12/2021 - 02/2023

Caregiver, Special Needs

The Key - Allen, TX

Assisted patients with self-administered medications. Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Built strong relationships with clients to deliver emotional support and companionship. 12/2018 - 02/2019

Customer Care Specialist

Iqor For T-Mobile - Richards, TX

Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.

Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Recommended and upsold new products, resulting in [Number]% increase in revenue. Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.

01/2017 - 06/2018

Housekeeping Room Attendant

The Hampton Inn & Suites - McKinney, TX

Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Engaged with guests on room requirements and amenities to promote overall satisfaction. 03/2013 - 11/2016

Lead Sales Representative

Sonas Medical Supplies - Denison, TX

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

02/2012 - 12/2012

Dental Recruiter

Cigna Insurance Company - Denison, TX

Documented customer service policies, scripts and procedures in [Language]. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Responded to customer calls and emails to answer questions about products and services. Met customer call guidelines for service levels, handle time and productivity. EDUCATION

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EDUCATION

11/2011

Master of Arts: Cosmetology

Ogle School Hair Skin Nails - Plano, TX

06/2008

GED

FMC Carswell - Ft Worth Tx

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