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Customer Service Sales

Location:
Bacoor, CALABARZON, Philippines
Posted:
April 21, 2017

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MICHELLE ANNE M. MANANSALA

#**-* ****** *,

Bacoor, Cavite - Philippines

Mobile #: (0905) 274 1794

Email Address: <aczwym@r.postjobfree.com>

OBJECTIVE

To gain knowledge and skills from a fine a company and to have a responsible position where business development, management and computer skills can be utilize in an environment where team and individual contributions are valued and rewarded accordingly.

EDUCATION

Tertiary Associate in Computer Science

ASIAN INSTITUTE OF COMPUTER STUDIES - Bacoor

College Diploma

2008 - 2010

Secondary Bacoor National High School - Annex

High School Diploma

Certificate of Recognition

2004 - 2008

Elementary Aniban Central School

Elementary Diploma

1997 - 2004

WORK EXPERIENCE

October 2016 – Present Sales Associate II

DirecTv and AT&T Mobility

CONVERGYS - Blk 44 N Bridgeway Northgate, Muntinlupa City 1781 Ph

Achieving specific sales targets and maximizing sale opportunities on each and every call

Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

Maintain broad knowledge of products, pricing, promotions, and procedures

Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

Greet customers in a courteous, friendly, and professional manner using agreed upon procedure

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Answer billing questions by talking through components of customer accounts

August 2015 – July 2016 Insurance Claims Specialist

Blue Cross Blue Shield of Florida

XEROX BUSINESS SERVICES PH, INC. – 5th Flr One Ecom, MOA, Pasay City

Responsible for reviewing insurance claims after they are submitted to make sure that proper filing procedures have been followed.

Primary duty is to examine complex or unusual claims to determine whether they may be covered.

Ensuring that the costs of a particular treatment are reasonable depending on the diagnosis a patient received

Claims specialists gather and process information needed to complete medical insurance claims.

We do much of our work thru phone, taking inbound customer-service calls and making outbound calls to patients and health care providers.

Protects operations by keeping claims information confidential.

Investigate pending claims and resolve discrepancies.

Nov 2014 – Mar 2015 Universal Activations Representative &

General Care Chat (T-Mobile)

STARTEK PHILIPPINES INC. - Gil Puyat Ave, Makati

Answer T-Mobile dealers and customers inquiry for rate plans, promotions, features, and activate their service at T-Mobile.

Assist them for their Credit Check.

Process port in request and modification.

Assist them with their billing concerns.

Process request for a handset upgrades/exchange.

Jan. 2013 – Oct. 2014 Corporate Travel Consultant (Travel & Hospitality)

TELEPERFORMANCE PH – Ayala, Makati

(Formerly known as AEGIS PEOPLE SUPPORT)

Our job is to arrange domestic and complex international travel for busy executives including air, car, hotel and ground transportation

Offer exceptional customer service to satisfy our business traveler’s needs

Deals with all type of calls, inquiries, & resolving issues for customers complaints.

Sept.2010 - Dec. 2012 GAMING ASSISTANT/CASHIER

PAGCOR EGAMES - Aguinaldo Hi-way Mabolo, Bacoor, Cavite

Responsible in rendering all the necessary assistance to the players and providing them their respective gaming needs/requests

Accommodate and answer all the inquiries of the players. The GA must make sure that the players are well-served and well -taken care of.

Call customer service to request technical assistance concerning hanging bets and other game related problems or concerns.

Accountable for all the things found inside the cashier’s booth. Must ensure that all the things found inside this area are in proper order. More importantly, the cashier is accountable for all the cash on the cashier’s booth during duty

ON-THE-JOB TRAINING

Jan. 12, - April 24, 2010 FRONT DESK/ENCODER

ASSESSORS OFFICE -Municipality of Imus, Cavite

Assist client and processes their requests.

Works as part of the Administration and Facilities unit, monitoring and managing the flow of visitors and clients in an office.

Responsible for catering client-specific services when it comes meet-greets.

Provide specific adjustments to how guests are received, in relation to expected and walk in persons of interest

KNOWLEDGE AND SKILLS

Great interpersonal skills, communicates in a professional and pleasant demeanor, has a strong written communication, and organizational skills.

Can work as individual or in a team

Can multi-task while maintaining professional rapport with corporate clients

Has an excellent documentation skills, and customer/client focus, good with analyzing information, has a high attention to detail.

Skilled in usage of a personal computer and various software packages (MS Word, MS Excel, MS PowerPoint, (familiar with Visual Basic 6.0, MySQL, OPERA, Java Programming, HTML))

SEMINARS AND TRAINING ATTENDED

CCNA 1 - Networking Basics

CCNA 2 - Router and Routing Basics

CCNA 3 - Switching Basics and Intermediate Routing

CCNA 4 - WAN Technologies

Language Training

PERSONAL DATA

Date of Birth: 10 March 1992

Place of Birth: Bacoor, Cavite

Language/Dialect: English

Civil Status: Single

Religion: Born Again Christian

CHARACTER REFERENCES

Jeneth Palma

Egames Bacoor Branch Supervisor

(0905) 3026-651

Ms. Rachel O. Rodriguez

AICS Professor/Admin

(046) ***-****

Shialeen Eira Aborde

Teleperformance, Ph – Team Lead

(0917) 880 3456

Mary Grace Ann V. Datario

Teleperformance, Ph – Team Lead

(0920) 964 9535

Arlene Admana

Xerox Business Services Ph, Inc –

(0906) 425 0235

I do hereby affix my signature below, that the facts contained in this resume are true and complete to the best of my knowledge.

Michelle Anne M. Manansala

Applicant



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