MICHELLE ANNE M. MANANSALA
Bacoor, Cavite - Philippines
Mobile #: (0905) 274 1794
Email Address: <email@example.com>
To gain knowledge and skills from a fine a company and to have a responsible position where business development, management and computer skills can be utilize in an environment where team and individual contributions are valued and rewarded accordingly.
Tertiary Associate in Computer Science
ASIAN INSTITUTE OF COMPUTER STUDIES - Bacoor
2008 - 2010
Secondary Bacoor National High School - Annex
High School Diploma
Certificate of Recognition
2004 - 2008
Elementary Aniban Central School
1997 - 2004
October 2016 – Present Sales Associate II
DirecTv and AT&T Mobility
CONVERGYS - Blk 44 N Bridgeway Northgate, Muntinlupa City 1781 Ph
Achieving specific sales targets and maximizing sale opportunities on each and every call
Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, and procedures
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedure
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and sales performance
Answer billing questions by talking through components of customer accounts
August 2015 – July 2016 Insurance Claims Specialist
Blue Cross Blue Shield of Florida
XEROX BUSINESS SERVICES PH, INC. – 5th Flr One Ecom, MOA, Pasay City
Responsible for reviewing insurance claims after they are submitted to make sure that proper filing procedures have been followed.
Primary duty is to examine complex or unusual claims to determine whether they may be covered.
Ensuring that the costs of a particular treatment are reasonable depending on the diagnosis a patient received
Claims specialists gather and process information needed to complete medical insurance claims.
We do much of our work thru phone, taking inbound customer-service calls and making outbound calls to patients and health care providers.
Protects operations by keeping claims information confidential.
Investigate pending claims and resolve discrepancies.
Nov 2014 – Mar 2015 Universal Activations Representative &
General Care Chat (T-Mobile)
STARTEK PHILIPPINES INC. - Gil Puyat Ave, Makati
Answer T-Mobile dealers and customers inquiry for rate plans, promotions, features, and activate their service at T-Mobile.
Assist them for their Credit Check.
Process port in request and modification.
Assist them with their billing concerns.
Process request for a handset upgrades/exchange.
Jan. 2013 – Oct. 2014 Corporate Travel Consultant (Travel & Hospitality)
TELEPERFORMANCE PH – Ayala, Makati
(Formerly known as AEGIS PEOPLE SUPPORT)
Our job is to arrange domestic and complex international travel for busy executives including air, car, hotel and ground transportation
Offer exceptional customer service to satisfy our business traveler’s needs
Deals with all type of calls, inquiries, & resolving issues for customers complaints.
Sept.2010 - Dec. 2012 GAMING ASSISTANT/CASHIER
PAGCOR EGAMES - Aguinaldo Hi-way Mabolo, Bacoor, Cavite
Responsible in rendering all the necessary assistance to the players and providing them their respective gaming needs/requests
Accommodate and answer all the inquiries of the players. The GA must make sure that the players are well-served and well -taken care of.
Call customer service to request technical assistance concerning hanging bets and other game related problems or concerns.
Accountable for all the things found inside the cashier’s booth. Must ensure that all the things found inside this area are in proper order. More importantly, the cashier is accountable for all the cash on the cashier’s booth during duty
Jan. 12, - April 24, 2010 FRONT DESK/ENCODER
ASSESSORS OFFICE -Municipality of Imus, Cavite
Assist client and processes their requests.
Works as part of the Administration and Facilities unit, monitoring and managing the flow of visitors and clients in an office.
Responsible for catering client-specific services when it comes meet-greets.
Provide specific adjustments to how guests are received, in relation to expected and walk in persons of interest
KNOWLEDGE AND SKILLS
Great interpersonal skills, communicates in a professional and pleasant demeanor, has a strong written communication, and organizational skills.
Can work as individual or in a team
Can multi-task while maintaining professional rapport with corporate clients
Has an excellent documentation skills, and customer/client focus, good with analyzing information, has a high attention to detail.
Skilled in usage of a personal computer and various software packages (MS Word, MS Excel, MS PowerPoint, (familiar with Visual Basic 6.0, MySQL, OPERA, Java Programming, HTML))
SEMINARS AND TRAINING ATTENDED
CCNA 1 - Networking Basics
CCNA 2 - Router and Routing Basics
CCNA 3 - Switching Basics and Intermediate Routing
CCNA 4 - WAN Technologies
Date of Birth: 10 March 1992
Place of Birth: Bacoor, Cavite
Civil Status: Single
Religion: Born Again Christian
Egames Bacoor Branch Supervisor
Ms. Rachel O. Rodriguez
Shialeen Eira Aborde
Teleperformance, Ph – Team Lead
(0917) 880 3456
Mary Grace Ann V. Datario
Teleperformance, Ph – Team Lead
(0920) 964 9535
Xerox Business Services Ph, Inc –
(0906) 425 0235
I do hereby affix my signature below, that the facts contained in this resume are true and complete to the best of my knowledge.
Michelle Anne M. Manansala
college under grad
Philippines, Sampaloc, CALABARZON - arab, nov, clinic, cavite, nature, company,...
Technical Service Associates
Philippines, Manila, NCR - web developer, apps, accounting assistant,...
Philippines, Manila, NCR - golf, maintenance, preventive, maintenance manager,...
Customer Service Sales Representative
Philippines, Valenzuela, NCR - agent, site, csr, city, representative, outbound,...
Philippines, Cebu City, Central Visayas - mechanical, fitter, qa, qc, plant, welding, del,...
Human Resources & Administrative Functions
Philippines, CALABARZON - policies, permit, physical, recruitment,...
Customer Service City
Philippines, Biñan, CALABARZON - tourism, hospitality, word, tour, city, pacific,...