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process engineer, executive assistant

New York, New York, United States
April 20, 2017

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Susan Telesca

* ******** *** *****, ** ***** (914) ***-****

Operations Leadership Performance Management Process Improvement Analytical leader with experience optimizing various organizational systems, processes, and projects. Skilled at managing cross-functional staff of varying levels and ensuring accountability for deliverables. A natural relationship builder who maximizes production from both internal staff and external partners. Excellent communication skills with a proven track record of scaling operations, implementing structure, and maximizing outputs. Areas of expertise include:

Vendor Management

HR & Accounting

Action Plans

Systems Implementation

RFP Development


Negotiation Skills

Data Analysis



Professional Data Systems (PDS) / StratX IT Solutions, White Plains, NY May 2003 – Present Director of Business Improvement

Serve as a key member of the executive/management team at this technical services company. During my tenure, the company has grown from a 5-employee company with $300K in annual sales to a 60-employee, $10MM operation.

Served as a key resource during the company’s January 2016 merger; led optimization teams for accounting processes, CRM workflow and documentation, operations team structure, and company culture

Defined organizational structure, negotiated vendor contracts, and implemented key human resources strategies

Developed and implemented critical human resources systems regarding performance reviews, recruiting workflow, company handbook, pay scale evaluations, and HIPAA Risk Assessment; systems have proven successful and are still currently in place

Tasked with managing the improvement and turnaround of staff and departments falling short of targeted results

Currently responsible for managing and optimizing the firm’s HR, Accounting, and HIPAA Regulatory Departments

Assembled the foundation of company’s Marketing Departments; spearheaded initiatives revolving around Google ad campaigns, branding and website development, and the creation of monthly newsletters for client consumption Key Accomplishments:

Initiated and implemented improved Accounting systems and processes, resulting in a 50% reduction in headcount

Successfully drafted RFP’s leading to the procurement of 6 new clients at a 100% success rate; company was awarded Preferred Vendor Status by the 6 key Regional Extension centers to which we applied

Highly involved in the benefits package selection process; identified, negotiated, and implemented an SEO company, replacing existing HR/benefits and saving StratX $80K

Collaborated with a contractor to redesign company websites (PDS & Proven Backup) and implement a Google ad campaign; efforts resulted in an 85% increase in web traffic for PDS and a 20% increase in sales for Proven Backup

Selected and led negotiations with a new business insurance broker who maintained insurance rates within a 5% variation over the last 3 years

Developed Technology Risk Assessment Program (HIPAA requirement) which grosses $700K+ annually

Interfaced with Dell and other key vendors to optimize profitability of rebate process Pepsi Bottling Group, Somers, NY May 2001 – May 2003 Director of Supply Chain Technology

Tasked with delivering Project Management expertise to initiatives requested by Operations (Sales/Manufacturing) that required IT development; demonstrated strong leadership, communication, and technical skills resulting in 2 promotions during my tenure.

Significantly improved communications between IT and Operations departments by implementing and facilitating regular project review meetings

In close consultation with CEO, led a cross-functional team tasked with implementing a Supply Chain software program across all PBG manufacturing plants; efforts resulted in projected savings of $2MM, Norwalk, CT August 2000 – May 2001

Director of Operations

Managed 800 employees across 5 domestic communication centers with a focus on QA, content development, and agent training; successfully executed 100% of action plans; coached and developed a 9-person professional staff

Led the modification of systems and processes aimed at improving customer service ratings; reduced customer complaints by 10% across each call center

Procter & Gamble, Hunt Valley, MD June 1992 – August 2000 Contract Manufacturing Operations Manager 2/2000 – 8/2000 Operating Department Manager 5/1999 – 2/2000

Technical Department Manager 2/1997 – 2/1999

Process Engineer 3/1995 – 2/1997

Team Manager 6/1992 – 3/1995

Oversaw total operations and logistics for 15 Contract Manufacturers, managing Quality and Planning organizations in support of contractors; managed a $40MM budget

Result areas included Cost, Customer Service, Quality, Initiative Delivery, and Inventory (through safety stock optimization, lead time reduction, and cycle time reduction)

Responsible for operational oversight of the Lipstick and Nail Polish Filling/Packing Businesses, including the coaching and development of 6 team managers and 60 technicians; managed a $5MM expense budget

Result areas included Safety, Quality, Reliability, Cost, Customer Service, and Employee Morale

Technology leader for P&G Cosmetics’ Liquids Processing business, coaching a team of process engineers

Liquids Processing start-up leader for P&G’s 2nd-largest worldwide initiative; led cross-functional teams in launching 4 new products

Technical systems manager responsible for management of capital projects, start-up of initiatives, defect reduction plans, and supplier improvement programs


Johns Hopkins University, MBA with a Management Concentration GPA: 4.0 The University of Virginia, BS in Chemical Engineering GPA: 3.6 COMPUTER SKILLS

Proficient in Microsoft Outlook, Word, Excel; QuickBooks; Connect Wise CRM

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