Customer Service Safety

JAMES FREEMAN

*** ****** ***** **

Jackson, MS **211

**********@*****.***

CAREER OBJECTIVE

Motivated, accomplished, professional with extensive management, problem-solving and communication skills. Seeking a challenging position within a dynamic organization with an opportunity for growth and long term professional development.

EDUCATION

Alcorn State University- Bachelors of Science, Industrial Technology, 1999

PROFESSIONAL EXPERIENCE

Calsonic Kansei - Canton, MS

Truck FEM Supervisor

2016 - Present

•Maintain assembly of truck front end module to satisfy customer demand

•Collaboration with departmental colleagues to ensure a streamline flow of assembly

•Coordinate delivery of sequenced FEMS to matching sequence customer carriages

•Distribute job assignments to accommodate daily workload

•Utilize 5S principles to incorporate a productive work environment

•Create daily reports to analyze areas of positive gain as well as negative impacts

LC Industries - Hazlehurst, MS

Injection Molding Department Supervisor

2014-2016

•Oversee manufacture of plastic products to accomplish order demands

•Ensure products are made according to customer requests

•Coach employees on various jobs to achieve balanced work floor

•Enforced plan of progressive disciplinary actions for non-conformance to company policies/standards

•Monitor and evaluate employee attendance and punctuality by Kronos style system

•Computer verification of employee work hours for weekly processing to payroll

•Manipulation of plastic injection molding machinery to fulfill customer orders

•Adherence to safety principles in an industrial environment

•Inventory control to maintain sufficient amount of material for daily use

•Collaboration with Quality Dept on product specifications

•Continous Improvement/JIT principles

implemented

Sanderson Farms – Hazlehurst, MS

Department Supervisor

2007-2014

•Responsible for progress and productivity of employees

•Ensure employees adhere to organizational policies and safety procedures

•Maintain adequate staffing for requirements of processed orders

•Implement continuous improvement processes for maximum output

•Orientate new employees to organizational policies, safety, and facilities

•Conducted monthly team meetings emphasizing safety awareness

•Set performance standards for jobs, tasks, and roles of employees

•Achieve standard daily yield percentages of processing in multiple depts.

Entergy - Hazlehurst, MS

Lineman Apprentice

2005-2007

•Create and promote a structured and efficient collaborative team environment.

• Set goals, establish priorities, manage resources, and develop concepts and approaches.

• Perform construction and maintenance work on energized and de-energized overhead and underground distribution and transmission lines and structures.

• Maintain mechanical equipment; plan work schedules; estimate materials & supplies required for overhead and underground construction

• Ensure compliance with government regulations and that proper safety precautions are maintained, assistance with monthly network safety meeting

Advance Auto Parts Dist. Ctr. - Gallman, MS

Department Supervisor & Hazard Prevention Board Member

2002-2005

•Provided customer service by supervising and participating in stock replenishment activities to assure maximum selling floor stock.

•Coached, developed and motivated stock replenishment team and other associates to achieve optimum productivity, sales and customer service.

• Managed cycle count team to provide an accurate inventory; trained and distributed job assignments to employees, maintained safety principles throughout the team.

•Oversaw general daily activities while training, leading and supervising a team of forty or more persons, in replenishment duties.

•Trained and distributed job assignments to employees, maintained safety principles throughout the team.

Entergy - Jackson, MS

Customer Service Agent & Safety Coordinator (part time)

2001-2004

•Established a high-quality working relationship with a variety of customers.

•Provided customer advice and support, and maintained and improved customer satisfaction.

•Ensured various databases were kept up-to-date to agreed standards.

•Assisted in developing accident prevention programs.

•Conducted safety analysis and provided recommendations for corrections or improvement.

•Applied call processes in order to meet personal productivity and quality targets as agreed with the team manager.

•Conducted hazard checks in work environment; presented safety lectures; designed, developed and implemented safety solutions.

Additional employment information available upon request.

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