Dustin Crank

**+ Years IT Management/Leadership Experience

IT Director, Manager, Lead, Sr. IT Project Manager, IT Engineer,

A +, Network +, Security +, ITIL, CRM, Six Sigma Green Belt and PMP

4525 SE 20th St Oklahoma City, OK 73115 405-***-**** aczrhb@r.postjobfree.com

Travel and Relocation OK – Request Curricula Vitae (CV) for a More Detailed Career Summary Resume

Areas of Expertise:

Management, Project Management, Systems/Network Engineering, Cyber Security, Software, Hardware, Systems, Networks, Infrastructure, Security, Data Center, Service Desk, Research and Development (R&D), Operations, Large-Scale Enterprise System Implementations, SAP Implementations, Large Scale Enterprise Operations Management, IT and Service Desk Management, IT Forensics, IT Courtroom Expert Witness, Courtroom Presentations, Automobile Industry, Manufacturing, Manufacturing Engineering, Construction, Electrical, General Contracting and Others.

Experienced IT Leader, Director, Manager, Project Manager, Systems Engineer, and Application Support Professional: 20+ years of success leading teams in all phases of diverse technology, infrastructure, construction, automobile, and manufacturing projects; PMP and Six Sigma Black Belt Educated; B.S. in Information Technology/CIS; Pursuing MBA (IT Management); 23+ Years Management/Leadership Experience in Military, Government Civil Servant, Corporate, Contracting Sectors; Director/Manager/Lead over several IT focused departments; Type of Projects Include: Financial technology solutions, Weather Systems, Networks and Infrastructure, Hardware, Web-Based Software, Application Development, IT Engineering, Military Intelligence/Special Forces, Service/Help Desk, IT Operations, Sales Floor Operations, Data Center, Backup and Storage Solutions, Disaster Recovery, Infrastructure, Pharmaceutical Technologies, Oil and Gas Technologies, Military and Civilian LMS Systems, Testing, Training Projects, Manufacturing, Construction, Automotive, and Critical Classified (Secret, Top Secret, and Special Access Programs) Intelligence based War Fighting Systems.

IT Project Management and Engineering: Planned, designed, engineered, and implemented multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, risk management, competitive advantage, and bottom-line gains. Managed complex multi-functional project teams on projects with budgets exceeding $120 Million, in support of strategic solutions that increased organizational efficiency, reduced cost, and enhanced the ability to improve business capability and bottom line. Accurately maintained budgets, managed personnel, resources, timelines, risk and issues, quality control, backlog, and prioritized resolution of incidents, issues, defects, bugs as evidenced by the on-time delivery of many initiatives. Ensured management tasks were properly and effectively communicated to support teams. I.E. team coaching, training, precision planning, change management, future business forecasting, employee motivation, team and business process organization, proper staffing, effectively handling staffing related issues, internal and external negotiations, proper representation of the company and company processes, and ensure the right tasks were delegated to the right people while keeping focus on the mission/“Big Picture”.

Excellent Communicator: Leverage technical, business, and financial acumen to communicate effectively with client executives, vendors, stakeholders, senior leadership, executives, and their respective teams. Strong business partnerships, great at professional rapports, remarkable writer and conversationalist, known for high-quality deliverables that meet or exceed timeline expectations, exceptional scope management and budgetary targets; designed and developed custom project management offices, methodologies, and processes to fit organizational needs.

Managed and Provided Engineering Solutions; Managed and engineered various software applications, systems, network, manufacturing systems, process improvement projects, efficiency and improvement projects, and problem/issue management solutions in areas of network operations, systems, implementations, virtualization, hardware, infrastructure, data center, service desk/operations, disaster recovery, security, manufacturing, forensics, and construction/general contracting

Achievement Highlights:

●Led large multi-functional teams across broad technical and industrial disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget, and with the desired results.

●Managed large teams of FTE during critical and highly technical projects, system implementations, and data-center migrations.

●Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global enterprise business environments.

●Defined processes and tools best suited to each project. Worked within several PM Methodologies, with approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. Tailored Project Management Methodologies to fit various projects in large enterprises.

Representative Projects (2003 to 2017)

Data Center Migration (Infrastructure and Network): Led the design and multi-location migration of a robust, scalable, redundant, and secure enterprise data center; Managed projects centered around complete network redesigns; Migrated CoLo servers to cloud-based hosting services such as AWS, Go Daddy, MIDCON, and Accenture, and External data center migrations to offsite FEMA Zone 4 rated bunker; Migrated enterprise data centers from one location to another, while standing up multiple complex, yet robust, disaster recovery sites; Developed Numerous Disaster Recovery Plans; Integrated a sophisticated audio and video infrastructures. Migration from Co-Lo Exchange Environment to an Office 365 Cloud based virtual environment.

Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for numerous custom and COTS based stand-alone, web-based, and mobile solutions centered around Intelligence, Military, Weather, LMS, and Training.

System and Network Lifecycle Replacement, Integrations, and Migrations: Managed projects and teams in the replacement, integration, and migrations of numerous mission critical systems for high-value, mission crucial operations, for clients including Special Operations Command Joint Intelligence Center, Joint Forces Intelligence Command, DoD, NWS, and others. Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered the project while ensuring the customer felt secure, involved, and informed.

Systems and Network Engineering: Engineered and managed projects for large-scale initiatives involving the transition of technology to new platforms, lifecycle replacement, upgrades, decommission, and the merger of mission-critical systems from newly acquired clients. Conducted Full-Scale SAP Implementations in both SCM and EAM Workstreams.

Ad-Hoc Enterprise Data Center Implementations: Directed global rollouts of new software and systems for high-value mission critical operations. Helped institute ITIL methodologies across the enterprise to better support a world-wide customer base. Lead Application Support Teams. Complete redesigns of enterprise level infrastructure architectures.

Career Progression

Enable Midstream Partners (Oil & Gas) (OKC, OK), Senior IT Project Manager, SAP SCM Support Engineer, 2014 to 2016

Pharmacy Providers of Oklahoma (OKC, OK), Sr. IT Project Manager and Network/Data Center Engineer, 2013 to 2014

National Weather Service – Serco (Norman, OK), Sr. IT Project Manager and Systems and Network Engineer, 2010 to 2013

Defense Information Systems Agency (Tinker AFB, OK) Operations Manager, IT Project Mgr, and Lvl III Support, 2004 to 2010

Ace Technology Consulting (Tampa, FL and OKC, OK) IT Consultant, and Project Manager, 1996 to 2010

Kazars Electric and General Contracting (Tampa, FL) Superintendent, Sr. Project Manager, Engineer, 2002 to 2004

Special Operations Command (MacDill AFB, FL) Director of R&D, Sr. IT Project Manager, Senior Intel Analyst 2000 to 2003

Joint Forces Intelligence Command (Norfolk, VA) Team Lead, Project Mgr, Intelligence Analyst, Sys Admin 1996 to 2000

480th Intelligence Group (Langley AFB, VA) Senior Intelligence Analyst, R&D, Web Developer, and IT Support, 1994 to 1996

Other OJT and Areas of Expertise: Electrical, IT Consultant, Manufacturing, Mechanical Engineering, Electrical Engineering,

Paint and Body, Automotive Sales, Automotive Finance, IT Forensics, IT Courtroom Witness and Courtroom Presentations

Education & Credentials

●Pursuing MBA with focus on IT Management

●BS in Information Tech (Network and Systems Engineering and CIS), University of Phoenix (Phoenix, AZ), Completion (2017)

●AS in Communication Applications Technologies, Community College of the Air Force (U.S. Air Force), (2000)

●20+ Years Military, Government, and Civilian Corporation Management/Leadership

●PMI-Project Management Professional (PMP) Educated (2012-13)

●Project Management for IT Professionals I and II (2009-10)

●Managing Effective Teams (40hrs), (2007)

●Problem Solving Tools and Techniques and Fundamentals of Total Quality Leadership (72hrs), (2007)

●ITIL Foundations V3 Certified, (2008)

●Seven Habits of Highly Effective People (Covey Institute), (1996)

●A +, Network + and Security +, (2009-10)

●Mentoring Professionals Course and Fundamentals of Total Quality Leadership (80hrs), (2010)

●Talent Management (40hrs), (2010)

●How to Deal With Difficult Employees (40hrs), (2008)

●Benchmarking and Advanced Benchmarking (80hrs), (2009)

●Lean Six Sigma - Green and Black Belt Training, (2009-2010)

●Excessive IT Training - Windows, Linux, Virtual, Cyber Security, Networking, Programming, Database, and others (See CV)

●For More Information, please request my Curricula Vitae (CV), a More Detailed Career Summary Resume

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