Manager Project Management

ANGEL ANTONIO CORONADO

**** **** ********* ****, ** 85207 808-***-****

*****.********@**.***

OBJECTIVE

Dedicated, dependable professional with more than 9 years of experience in the banking industry. With a record of success in analyzing business process, offering sound advice and training solutions. Strong communication skills, team-oriented leadership, effectively working with cross-functional teams to drive business results. EXPERIENCE

Bank of America Mill Valley, California January 2015 June 2016 Financial Center Operations Manager

• Customer-focused: Assisted customers with completing transactions, setting up appointments, and ensuring all their banking needs were being met

• Detail-oriented: Managed and reviewed new account opened correctly under regulations

• Team spirit: Created daily huddles with associates to review the goals for the day and operations

• Training: Assisted and developed training programs for new associates

• Leadership: Acted as the Financial Center Manager when the Financial Center Manager was out of the office. Providing an oversight on all operational activities including transaction accuracy, identifying risk, and educate associates on avoiding risk and creating action plans to correct the issues. 2

Bank of America Phoenix, Arizona April 2014 December 2014 Operation Project Analyst

• Project management: Optimized process maps by utilizing Visio platform, effectively reduced process errors in back office deposit and payment claims

• Training: Initiated a notation macro in using Excel to lower errors and trained more than 50 associates. The notation macro was implemented across 3 different Bank of America locations in India and the USA

• Project management: Designed and delivered training materials for the line of business while considering internal procedures, bank polices and regulatory requirements

• Planning: Planned and established one-on-one biweekly routines, ensured strong communication and ease of project implementation within the line of business

• Initiative spirit: Received special recognition for successfully completing multiple initiatives within the first 90 days of transitioning to this new role Bank of America Phoenix, Arizona March 2013 April 2014 Operations Team Lead

• Relationship management: Developed relationship with line of business partners, resulting in effectively resolving escalations and maintaining a positive customer relationship

• Team-oriented leadership: Served as the go to person - "Subject Matter Expert" for all functions within ACH Back Office Claims

• Mentoring and training: Managed associate satisfaction by promoting personal growth and supporting career development. Strong ability to drive team results by superior mentoring and training skills

• Planning: Planned and maintained goals for Service Level Agreements, Regulation E and NACHA guidelines

• Analytical: Conducted and updated business reviews within the line of business to empower senior management with a detailed analysis 3

Bank of America Phoenix, Arizona August 2012 March 2013 Claim Analyst II

• Customer-focused: Assisted with escalations and reconsiderations claims, effectively resolved customers ACH claims within bank’s policies and procedures

• Detail-oriented: Managed escalation folders in-order-to maintain Service Level Agreements and assist in customer satisfaction

• Team spirit: Cooperated with procedure partners to create and update stronger procedures for the line of business

• Training: Assisted and developed training programs for new associates Bank of America Phoenix, Arizona June 2007 August 2012 Senior Account Manager

• Customer-focused: Handled escalated inbound/outbound calls, answered customer inquiries and provided solutions

• Detail-oriented: Reviewed past due business lending accounts to exercise the right to offset

• Customer-focused: Assisted business lending customers (credit card) via inbound and outbound calls with setting up payment programs, reaching settlement agreements

EDUCATION

Arizona State University - Tempe, AZ

• Bachelor of Business in Global Logistics Management Northern Arizona University Flagstaff, AZ

• Bachelor of Science in Chemistry

Red Mountain High School Mesa, AZ

• Graduate with honors

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SKILLS

Good interpersonal relations, organized, accurate, detail oriented, strong analytical skills, leadership skills, coaching skills, and exhibits excellent teamwork. Experience using MS applications, Excel, Word, PowerPoint, and Visio

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