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Customer Service

Milwaukee, Wisconsin, United States
January 23, 2017

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**** ***** **** ******

Milwaukee, Wisconsin 53210

(262) 883 – 7095 •


A highly talented Shipping Clerk with 10+ years of experience in accurately identifying, handling, and preparing production orders for shipment; posting goods, issuing deliveries, printing packing lists, creating bill of ladings, and completing documentation associated with shipments

Knowledgeable of process for providing outstanding customer and personal service

Attention to detail and highly developed sense of organization

Excellent leadership skills; able to supervise, motivate, and collaborate with team members to improve productivity


Knowledge of raw materials, production process, quality control, cost, and techniques for maximizing the effective manufacture of distribution of goods

Assessing customer needs, achieving quality standards for service and evaluating customer satisfaction

Exceptional ability to sort, check, count, and verify numbers

Strong ability to receive, stock, and deliver goods

Fork lift and scissor lift operator training and experience

Operating hand and power tools

Software: Worldship & Internal shipment systems, label making: barcode labeling, Endicia internet postage, and laser substrates postalXport

Hardware: PC/MAC, standard office equipment, bar code reader: hand bar codes and high speed scanning devices


ALLEN EDMONDS SHOE COMPANY – Port Washington, Wisconsin 3/2011 – 3/2015

Shipping Clerk

Verified orders and shipping deadlines

Identified and resolved system and account issues

Operated AS400 shipping system efficiently and accurately

Fulfilled orders and packaged, sealed, labeled, affixed postage to prepare material for shipment

Verified proof of delivery of returned or damaged goods

Maintained the shipping area by insuring adequate inventory of shipping materials

Operated warehouse equipment like fork lifts, hand trucks, dollies and pallet jacks

Ensured that shipments complied with transportation company guidelines

Worked at a rapid pace to meet tight deadlines

Delivery Driver

Operated vehicle in a safe and courteous manner

Developed and maintained effective relationships between the Company and the customer

Delivered products in an efficient and timely manner

Obtained customer signature for pickup and delivery of product


General Laborer, STAFFING AGENCIES - Milwaukee, WI

Lead Material Handler, EPSI – Menomonee Falls, WI


Certification - Computer Programming, Milwaukee Business Institute – Milwaukee, WI


Certificate – Interactive Training Techniques, Allen Edmonds Shoe Company – Milwaukee, WI

Forklift Certification, EPSI – Menomonee Falls, WI

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