CONTACT **** ** ** *****

Apartment # ***

United States

E-mail: acyc1f@r.postjobfree.com

Website: http://rodosant.grabr.in/

Phone: 954-***-****

786-***-****

Florida Career College.- Hialeah FL. November 20, 2013 April 18, 2014 Le Cordon Bleu College of Culinary Arts Nov 20, 2009 Oct 18, 2013 Rodolfo Sante

OBJECTIVE

Seeking a position in customer service/ direct sales where extensive experience will be further developed and utilized. Holistic experienced to the credit.

WORK EXPERIENCE

Admissions Representative

Duties: Creating possible student leads through telephone solicitation. Interviewing student who attended the previously set up interview. Touring students throughout the campus.

Helping students with the respective paper-work due for enrollment Following up and helping student fulfill the school requirements as well as their financial aid applications Creating new leads from students enrolled to continue filling out prospect-pipeline. Accomplishments: Frequently was subject of public recognition for outstanding phone abilities used to persuade prospects students to visit the school- many of whom had previously been deemed unreachable by the majority of my peers.

Related skills: Prospecting Psychology, Human behavior analysis, Excellent use of telephone etiquette and Voice- tone. Knowledge of Spanish, English and Portuguese in a prominent region of immigrants who primarily speak those languages. Resilience to endure long hours of constant rejection and even aggressive responses in a saturated market. Excellent time management and proficient use of Windows-Office software. Resourcefulness and integrity proper to the demanding guidelines established within a tightly regulated industry - private education- by local, State and Federal guidelines.

Hands on understanding of human trades in a densely Hispanic population with a 92% Spanish- speaking population -the highest in the territorial U.S.

Supervisor: Shia Thomas 888-***-****)

Okay to contact this Supervisor: Yes

Admissions Representative

Duties, Accomplishments and Related Skills:

Duties: Creating possible student leads through telephone solicitation. Interviewing students who attended the previously set up interview Rodolfo Sante 1

AT&T Communications Inc. Oct 17, 2007 Oct 18, 2009 Touring students throughout the campus

Helping students with the respective paperwork due during enrollment Following up and helping student fulfill the school requirements as well as their financial aid applications Creating new leads from students enrolled in order to continue filling out prospect-pipeline Accomplishments: Frequently was subject to public recognition for outstanding phone abilities to pursued prospects

students to visit the school- many of whom had previously deemed unreachable by the majority of my peers Repeatedly took initiatives in areas which could have compromised the lawfulness of ad hoc selecting process for immigrants who were under the law, otherwise admissible but for whom –unknowingly – such right was being denied-

Youngest, least experienced, least credentialed Senior representative. Top 3 and top 1 admission representative ( 2011, 2012) in the volume of students and retention. Related skills: managerial and training abilities,prospecting psychology, human behavior analysis, excellent use of telephone etiquette and Voice-tone. Knowledge of Spanish, English and Portuguese in a prominent region of immigrants primarily speaking those languages. Resilience to endure long hours of constant rejection and even aggressive responses in a saturated market. Excellent time management and proficient use of Windows-Office software. Resourcefulness and integrity proper to the demanding guidelines established within a tightly regulated industry - private education- by local, State and Federal guidelines. Hands on: understanding of human trades in a densely Hispanic population with a 60% Spanish- speaking population.

Supervisor: Daniela Cortes305-***-****)

Okay to contact this Supervisor: Yes

Sales Representative/Customer Service

Duties, Accomplishments and Related Skills:

Duties included:

Taking calls from upset customers in order to resolve billing of service issues. Turning initial call into a sales opportunity for any or every product offered in ordered to maximize company revenue. Running credit checks for customers starting new services. Meeting sales quotas in an hourly, daily and weekly basis, and updating live e-tally board with revenue produced. Attending constant training meeting on subjects of : Compliance, new products, price changes, and promotions. Implementing immediate changes on daily activities as imputed by governing federal agency (FCC). Accomplishments:

Among the most prominent accomplishments achieved: Youngest ("Rookiest" ) member of U-verse product line sales- team for the product line debut in the U.S in 2008. among only nine members selling, initially, to nine South-Eastern States ( FL,GA,NC,SC,TN,MI,LA,KY,and AL), in both English and Spanish platforms. (I phone had not made its debut ). Top 20 sales representative (among 20 top ) in the U.S within a population of 3,000 gross sales-force. Several awards for high performance (including 2 50" plasma TV and Blue-ray DVD's) Constant recognition for high performance meeting sales targets at a 500% (plus) of initial goals. Second most permanent employee in the call center -Miami 7. Skills:

Superb verbal communication skills to be able to turn angry customers into satisfied clients. Ability to recognized personality trades of customers based on regional accents in able to foresee possible outcomes and most convenient method to follow during call.

Rodolfo Sante 2

Anima Domus Jan 15, 2005 Jan 17, 2007

B.A of International Relations August 25, 2014 December 14, 2016 Dealing with thousands of different people every month and hundreds of thousands during my tenure with AT&T helped me developed a refined ear on global picture of the variety of people coming from the Americas to The U.S. Especially to South Florida, which has a more diverse Latino population than some Mega-cities such as N.Y and L.A. Supervisor: Pablo Barreda 217-***-****)

Okay to contact this Supervisor: Yes

Sales and Design Consultant

Managed a high-end furniture product in an extremely professional environment, I was recurrently subject of continuous compliments for outstanding sales abilities. Suggested and implemented new strategies to improve store’s image and profitability.

Supervisor Marko Djokic 305-***-****

QUALIFICATIONS

Florida Public Notary

EDUCATION

Florida International University

Obtained B.A in International Relations graduated cum laude INTERESTS

Playing trumpet, camping, cooking own recipes, own making money ideas, volunteering on my own women's right advocacy group, traveling to the Caribbean, fashion, dancing bachata salsa merenge and zamba-zouk, I am very active gym goer,Sunday morning church with my kid. and reading anything of value. REFERENCES

Mr. Pablo Barreda. MBA. AT&T Communications Inc.

Phone: 217-***-****

Mr. Octavio Escobar.MBA Royal Bank of Canada

1-416-***-****

Rodolfo Sante 3

Mr. Juan Manuel Saavedra. P.A Saavedra Construction Consulting Cali, Colombia 011 572-***-****

Rodolfo Sante 4

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