JEFFREY S. TEARE

**** * ******* *** #****

Chandler, AZ 85225

acxkuw@r.postjobfree.com

480-***-****

Jeff.Teare

SUMMARY/OBJECTIVE: Extensive experience in the information technology, telecommunications and technical training with expertise in helpdesk, networking and imaging. Exploring career opportunities where my skills and experience can be used to achieve business development objectives.

QUALIFICATIONS:

• Entrepreneurial spirit, used to identify creative solutions to complex technical problems with outstanding customer satisfaction while meeting all SLA Goals.

• Effective organizational, time management and interpersonal skills.

• Strong advocate of teamwork, performance excellence and continuous improvement

WORK EXPERIENCE:

08/16 – 09/16 PAYPAL CORP – S2P IT CONSULTING, Chandler, AZ

L2 SITE TECHNICIAN & DEPLOYMENT SPECIALIST (6 Week Contract)

Provided Level II technical support for 1200 local employees supporting Dell Laptops, Desktops with Windows 7, 8.1, 10, Microsoft Office 2010, Outlook, Lync, Adobe Acrobat, IE8, IE11, Firefox, Chrome and, various proprietary financial software

Responded to trouble tickets, email and on-site service requests

Updated and resolved trouble tickets in a timely, clear and concise manner in BMC Remedy 9

Diagnose and recreate Windows 7 local & roaming user profiles

Deploy & troubleshoot hardware, software and Active Directory Domain issues

Collected and reported desktop, laptop configurations and asset management

Information in ITSM.

Imaged desktop & laptop computers through SCCM server for PC refresh project.

Setup and support for VPN 2 Factor Authentication with RSA Token

Provided Dell Computer Hardware Maintenance, EOL Decommissioning,

Fulfilled employee requests for voice hardware, software, computer accessories and broken hardware

02/16 – 05/16 DIGNITY HEALTH, S2P IT CONSULTING, Chandler, AZ

IMAGING & DEPLOYMENT SPECIALIST (4 Month Contract)

Imaged and Deployed 1600+ new and existing Dell SFF PC’s with Windows 7, Office 365, Office 2013,Citrix, Cerner EHR at Mercy Gilbert and Chandler Regional Hospital via Microsoft Deployment Toolkit (MDT) creating unique images for different departments on shared and single user desktops.

Executing the replacement activity, updating the asset management system KACE K2000 to reflect the activity and preparing the replaced asset for disposition.

Install McAfee Complete Data Protection providing full disk encryption on all PC’s

Install and configure Imprivata RFID Single Sign On reader on all PC’s.

Resolve SSO access issues unregistered employee ID cards.

Assign and configure default network printer with VBScirpts

Install and configure Symbol & Motorola Barcode Scanners

Upgrade hardware, replace batteries and repair Workstation on Wheels (WOW)

Review existing data migration tools and provide recommendations for improving performance of the migration process.

06/15 – 11/15 WELLS FARGO – S2P IT CONSULTING, Chandler, AZ

TIER I & II TECHNICAL SUPPORT (5 Month Contract)

Receive inbound helpdesk calls, chat and email for support of Wells Fargo corporate users and 6000 plus branch locations nationwide. Escalate calls to Tier III when necessary

Set up user groups, permissions, unlock accounts and perform password resets through Active Directory for branch and corporate users

Remote in with elevated administrative rights to user’s computer using Explorer++ for desktop and thin client supporting Microsoft XP, 7 Professional, 8.1, 10, Office 2010, 2013, 365, Outlook, Citrix and other proprietary banking software.

Diagnose and repair remote users VPN connections with Two Factor RSA Secure Token

Diagnose and install, Panini, Addmaster, VeriFone, MFP Laser Printers and other various peripherals.

Document all problems and steps used to resolve user issues in Remedy Pac2000 ticketing system

Support end-user smartphones and tablets (iOS, Android, Windows Mobile)

05/14 – 05/15 KFORCE & S2P IT CONSULTING, Chandler & Prescott, AZ

DEPLOYMENT AND DESKTOP SUPPORT TECHNICIAN (Contractor Part Time On-Call)

Responsible for staging, installing and testing new windows 7 Pro desktops, laptops, and other peripherals for medium to enterprise level corporations.

During PC refreshes, migrate end user data from the decommissioned device to the new device as directed by policies

Install system image and all layered applications using SCCM

Remediate any outstanding issues resulting from a PC refresh/deployment system

Document all actions performed on deployment checklists as required into ServiceNow tracking system

Run CAT5 Ethernet Network Cable from Server Room and terminate to RJ45 jack plates to cubicles in new location

11/14 – 02/15 MOSAIC - SAMSUNG, Prescott, AZ

PRODUCT SUPPORT & TRAINING SPECIALIST (Part Time Seasonal)

Provide a hands-on experience with retail customers to help drive sales, increase average ticket sales and attach accessories to demonstrated Samsung products.

Train retail associates on product features and competitive advantages as to why Samsung is the best choice for the customer

Conduct post sale workshops for retail customers on Samsung product features and functionality

05/13 - 03/14 FREEDOM STATION/ S2P IT CONSULTING, Prescott Valley, AZ (ON CALL COMPUTER SERVICE CONTRACTOR)

Maintain Networked Retail Store to support 26 employees. Set up network router, firewall and configured desktop computers, POS System and CCTV (Windows Server, 7, XP Pro, QuickBooks, Ideal POS Amusement Software Etc.)

Responsible for all troubleshooting, support, upgrades and repair PC based arcade games installed in retail location

Maintain, troubleshoot and perform repairs on all arcade games, crane machines, ticket machines and TV monitor chassis including scheduled preventive maintenance.

Support employee smartphones and tablets on the network (iOS, Android)

03/11 – 2/13 REVANA INC, Tempe, AZ

SALES & TECHNICAL SUPPORT REPRESENTATIVE SKYPE

Provided Technical Support for Skype Connect Business Clients.

Configure SIP enabled PBX to run Local/LD/Video Conferencing over Skype Network

Developed working relationships with client IT Directors to increase Skype Business Network Sales

9/09 – 10/10 ARROW ELECTRONICS –TRISTAFF GROUP, Phoenix, AZ

COMPUTER TECHNICIAN (Contractor Part Time)

Assemble custom servers, workstations and specialty PC’s according to client build plan (Dell, HP, Sun Microsystems, Pelco, Carl Zeiss, Etc.)

Performed operating system installation windows XP, 7 and Linux, configurations, and verification and testing.

Responsible for performing troubleshooting activities prior to the shipping of new systems

Maintain organization of documentation and product associated paperwork

Accurately and quickly diagnose service needs based on customer report.

05/08 - 08/09 COINSTAR OF AZ - S2P IT CONSULTING,Chandler, AZ

TECHNICAL SUPPORT MANAGER (Contractor)

Networked office to support sixteen employees. Set up network router, firewall and configured desktop computers (Windows 2000 and XP Pro). Responsible for all troubleshooting, support, upgrades and repair.

Manage the purchase and rollout of new hardware and software for PC based

Arcade games installed in retail outlets

Maintain, troubleshoot and perform repairs on all PC based arcade games,

Crane machines and TV monitor chassis including scheduled preventive maintenance.

9/06 – 9/07 INSIGHT ENTERPRISES, Tempe, AZ

ACCOUNT EXECUTIVE SMB

Act as a trusted advisor to provide clients with total IT solutions that can be applied

across the full technology lifecycle to maximize return on investment.

Developed and maintained client base of one hundred and twenty five accounts

through cold calling, electronic mail and networking

Ranked in the top 10 of first year employees out of 160

10/04 – 8/06 SOUND 2 PERFORMANCE LLC, Monroe, CT & Chandler, AZ

CONSULTANT

Design and production of award winning mobile electronics show vehicles

Train retailers in all forms of custom fabrication; i.e. metal, welding, plastic, wood, fiberglass and painting.

7/02 – 9/04 TEAM NORTHEAST, Manufacturers Representatives, Grafton, MA

SALES MANAGER/TECHNICAL TRAINER

• Established relationships with manufacturers of custom home audio products, mobile audio, video, security systems, and automobile after-market products.

• Provide product training as a value-added resource.

• Increases territory sales by 41%.

1/01 - 6/02 SONY METC, Park Ridge, NJ

PROJECT MARKETING SPECIALIST (Contractor)

• Worked in collaboration with R&D, engineering and production.

• Led efforts to market test prototype automotive/electronic products.

• Designed & produced Sony custom show vehicles, and participated in industry events throughout the USA.

• Assisted in the development of sales and product training programs.

6/99 - 12/00 NETWORK PLUS, INC., Norwalk, CT

SENIOR ACCOUNT EXECUTIVE

• Marketed telecommunication products and systems, including DSL, VoIP, T1, T3, frame relay, routers, hubs, switches, and local/long distance service. .

• Successfully penetrated the SBC/SNET and Verizon markets, achieving 150% of sales quota.

1/89 - 5/99 TRAVELIN' TUNES/SOUND INTERIORS, Monroe, CT

OWNER

• Managed a mobile electronics store and custom audio/video home theater business

• Developed and implemented all sales, advertising and marketing strategies, including direct mail, radio and television ads.

• Increased annual sales from start-up to one million dollars per year.

EDUCATION: STATE UNIVERSITY OF NEW YORK AT DUTCHESS

Electrical Mechanical Engineering

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