Sandra L. Thorne
**** **** **** ******* #*** 240-***-**** 301-***-****
Silver Spring, Maryland 20906 acxaa8@r.postjobfree.com
Summary of Qualifications:
** ***** ** ********** ******* as an Administrative Assistant in the Federal, State and private sector
2 years of experience working as an Human Resources assistant in federal contract
Knowledge of efficient office practices/procedures and strong organization skills
Typing speed 45 wpm
Experience answering multi-line telephones
Data Entry skills
Intermediate skill level in Microsoft Word, Excel, Outlook, Internet, Power Point and Quick Books
Familiar with mail room equipment, such as inserter, tracking system and postage machine
Work Experience:
Novitex Enterprise Solutions @Liberty Mutual Insurance Rockville, Maryland Workers Compensation Customer Service Representative 2014-Present
Receives, and distributes all incoming correspondence
Sort and deliver mail throughout the company
Make daily mail runs throughout the building to the different mail stops, picking up mail and packages to go out.
Pick up inter-office mail and deliver items between offices
Process all outgoing mail including express mail, priority mail, and FedEx packages
Assists in the preparation of materials and supplies for bulk mailings, including stuffing envelopes
Using Iron Mountain, retrieve and file workers compensation cases
Distributing copier paper and supplies
Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
Log and scan refund checks
The Division of Rehabilitation Services Wheaton, Maryland
Front Desk Receptionist 2013-2014
Answer phones using a multi-line telephone system to determine callers’ needs and route accordingly
Greet, welcome and assist clients and visitors entering the office
Provide Administrative support to specialist and staff
Respond to telephone inquiries, regarding DORS and providing referrals to other resources, as needed
Data Entry and data spreadsheet management
Generate form letters; merge form letters with mailing list
Scan and upload confidential documents and departmental files to the network based on document type and description
SPS Consulting, Inc. Rockville, Maryland
Office Assistant 2013
Provided administrative and clerical support to staff
Prepared any needed documents and letters
Answered and screened all phone calls and directed calls, as needed
Filed case documents
Performed other duties and responsibilities as requested
Sandra L. Thorne
4009 Post Gate Terrace #302 240-***-**** 301-***-****
Silver Spring, Maryland 20906 acxaa8@r.postjobfree.com
Protection Strategies, Inc. @ The Department of Social Services Arlington, Virginia
Administrative Assistant (US Federal Contractor) 2010-2011
Contacted and coordinated scheduling with federal employees and contractors for issuance of the Homeland Security Presidential Directive PIV card (HSPD-12) to multiple DHHS facilities nationwide
Programmed and terminated access to temporary, daycare and gym badges
Obtained and validated the authentication of proper ID check for issuance of facility badges
Escorted and electronically finger printed employees and contractors for background investigations
Entered data in locator database
Assisted other staff members when needed, assuring continued customer satisfaction during low staffing times
Arranged meetings, appointments, calendars and conferences, and oversaw all engagements and their extensive travel schedule using Scheduler in Outlook
LT Services, Inc. Falls Church, Virginia
HR Administrative Assistant (US Federal Contractor) 2008-2010
Coordinated schedules for each work shift
Using Kronos, established and maintained an accurate employee master time and attendance records for each assigned employee on a bi-weekly basis
Ensured each pay record is supported by appropriate documentation
Advised staff members on time and attendance policies and procedures
The Bureau of National Affairs, Inc. Washington, D.C.
Office Assistant/ Receptionist 1989-1998
Received, screened and prioritized incoming telephone calls and appropriately delegate or take accurate messages.
Answered questions regarding administrative and non-technical matters, took notes and prepared memorandum, production requests, etc.
Coordinated and assisted in gathering resource information for meetings and presentations and prepare reports and presentation materials.
Managed the Executive’s calendar, using sound judgment in determining priorities and overseeing all engagements and their extensive travel schedule.
Created, typed or finalized correspondence and produce presentations, charts, graphs and other reports.
Gathered and summarized data, facts, figures and organized and expedited the flow of work through the office.
Education:
USDA Graduate School, Washington DC; 1991-1992
University of the District of Columbia, Washington DC; 1989-1991
Southeastern University, Washington DC; 1987-1988
Frank W. Ballou Senior High School, Washington DC; 1985-1987