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Customer Service Administrative Assistant

Silver Spring, Maryland, 20906, United States
October 28, 2016

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Sandra L. Thorne

**** **** **** ******* #*** 240-***-**** 301-***-****

Silver Spring, Maryland 20906

Summary of Qualifications:

** ***** ** ********** ******* as an Administrative Assistant in the Federal, State and private sector

2 years of experience working as an Human Resources assistant in federal contract

Knowledge of efficient office practices/procedures and strong organization skills

Typing speed 45 wpm

Experience answering multi-line telephones

Data Entry skills

Intermediate skill level in Microsoft Word, Excel, Outlook, Internet, Power Point and Quick Books

Familiar with mail room equipment, such as inserter, tracking system and postage machine

Work Experience:

Novitex Enterprise Solutions @Liberty Mutual Insurance Rockville, Maryland Workers Compensation Customer Service Representative 2014-Present

Receives, and distributes all incoming correspondence

Sort and deliver mail throughout the company

Make daily mail runs throughout the building to the different mail stops, picking up mail and packages to go out.

Pick up inter-office mail and deliver items between offices

Process all outgoing mail including express mail, priority mail, and FedEx packages

Assists in the preparation of materials and supplies for bulk mailings, including stuffing envelopes

Using Iron Mountain, retrieve and file workers compensation cases

Distributing copier paper and supplies

Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

Log and scan refund checks

The Division of Rehabilitation Services Wheaton, Maryland

Front Desk Receptionist 2013-2014

Answer phones using a multi-line telephone system to determine callers’ needs and route accordingly

Greet, welcome and assist clients and visitors entering the office

Provide Administrative support to specialist and staff

Respond to telephone inquiries, regarding DORS and providing referrals to other resources, as needed

Data Entry and data spreadsheet management

Generate form letters; merge form letters with mailing list

Scan and upload confidential documents and departmental files to the network based on document type and description

SPS Consulting, Inc. Rockville, Maryland

Office Assistant 2013

Provided administrative and clerical support to staff

Prepared any needed documents and letters

Answered and screened all phone calls and directed calls, as needed

Filed case documents

Performed other duties and responsibilities as requested

Sandra L. Thorne

4009 Post Gate Terrace #302 240-***-**** 301-***-****

Silver Spring, Maryland 20906

Protection Strategies, Inc. @ The Department of Social Services Arlington, Virginia

Administrative Assistant (US Federal Contractor) 2010-2011

Contacted and coordinated scheduling with federal employees and contractors for issuance of the Homeland Security Presidential Directive PIV card (HSPD-12) to multiple DHHS facilities nationwide

Programmed and terminated access to temporary, daycare and gym badges

Obtained and validated the authentication of proper ID check for issuance of facility badges

Escorted and electronically finger printed employees and contractors for background investigations

Entered data in locator database

Assisted other staff members when needed, assuring continued customer satisfaction during low staffing times

Arranged meetings, appointments, calendars and conferences, and oversaw all engagements and their extensive travel schedule using Scheduler in Outlook

LT Services, Inc. Falls Church, Virginia

HR Administrative Assistant (US Federal Contractor) 2008-2010

Coordinated schedules for each work shift

Using Kronos, established and maintained an accurate employee master time and attendance records for each assigned employee on a bi-weekly basis

Ensured each pay record is supported by appropriate documentation

Advised staff members on time and attendance policies and procedures

The Bureau of National Affairs, Inc. Washington, D.C.

Office Assistant/ Receptionist 1989-1998

Received, screened and prioritized incoming telephone calls and appropriately delegate or take accurate messages.

Answered questions regarding administrative and non-technical matters, took notes and prepared memorandum, production requests, etc.

Coordinated and assisted in gathering resource information for meetings and presentations and prepare reports and presentation materials.

Managed the Executive’s calendar, using sound judgment in determining priorities and overseeing all engagements and their extensive travel schedule.

Created, typed or finalized correspondence and produce presentations, charts, graphs and other reports.

Gathered and summarized data, facts, figures and organized and expedited the flow of work through the office.


USDA Graduate School, Washington DC; 1991-1992

University of the District of Columbia, Washington DC; 1989-1991

Southeastern University, Washington DC; 1987-1988

Frank W. Ballou Senior High School, Washington DC; 1985-1987

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