Resume

Karen Cornwell

*** **** **., *********, ** ***** acx7lx@r.postjobfree.com HM: 817-***-**** Cell: 817-***-****

Summary

Dedicated energetic office manager with over 20 years of office management experience. Attention to detail, great communication skills, both written and verbal, and excellent organizational skills are just a few of my attributes. I have a friendly demeanor that makes people at ease upon meeting me.

I take pride in my work by delivery high quality results. I am the epitome of a team player. People know that if they ask me to do something, it will be done!

Highlights:

Microsoft Office proficiency Highly effective in communicating

Driven Manager with all levels or professionals

Meticulous attention to detail Skilled in leading and motivating

Results-oriented people, operations and timeline projects

Self-directed Years of experience in writing and

Excellent time management skills implementing processes

Accomplishments

As the office manager for Executive Pest Control, Inc., I managed to grow a small company from just the owner and myself to seven (7) full time employees.

As an IBM Manager, I was selected to work on an IBM Director driven project, which was so successful, I was promoted and given a Director Award.

Experience

2015 – 2016 Ideal Partners

Customer Support Administrator

Managed the front end, including greeting visitors and responding to telephone and in-person requests for information.

Effectively collected over $90,000 in arrears in two (2) weeks.

Scheduled all pest control appointments per customer request. Created and prepared advertising and marketing materials for events and prospective customers.

Karen Cornwell

2015 – 2015 National Association of Credit Management (NACM) Southwest

Assistant to the Chief Operating Officer

Highly effective administrative assistant to the Chief Operating Officer.

Project coordinator for all educational seminars and teleconferences; both on and off-site.

As part of the services to our members, I was the focal point for the Gas Compressor industry to compile and report monthly, quarterly and annual data, in Excel, to ensure they were in line with their company goals and measurements.

Implemented an extremely successful trade show for the Gas Compressor Industry in Galveston. Duties to include registration, marketing, vendor booth assignments and A/R.

Effectively ensured all aging account receivables were paid by contacting delinquent customers.

To increase sales for NACM Southwest, I researched prospective customers for the sales team. This research not only saved the sales team time, but brought in revenue.

2003 - 2014 Executive Pest Control, Inc./Executive Pest Control Products

Office Manager

As the office manager for both companies, I initiated and implemented all human resource functions. Duties to include: interviewing, hiring, training, supervising and evaluating, payroll, commissions, increases and taxes. Implemented and wrote job descriptions for both the technicians and administration.

As the office manager, I was also responsible for effectively handling all monthly and quarterly taxes. A/R and A/P functions and invoicing were completed by me in QuickBooks.

To keep the Executive Pest Control name “in front of the customer” I implemented and wrote a quarterly newsletter for all customers. I also implement and wrote a customer service survey for all Executive Pest Control customers; this was invaluable as a company and the customers appreciated the feedback.

Initiated and created advertising to increase sales. This advertising resulted in a 6% increase in sales, per month, for Executive Pest Control, Inc.

In the purchasing of our products for the Executive Pest Control Products division, I continued to build a strong rapport with purchasing agents and sales people to increase sales for Executive Pest Control Products. As a result, vendors would only work with me because they said “then they know it will be done right”!

Karen Cornwell

1999 – 2001 NIIT

Resource Manager

Established position of resource manager providing scalable resources to contracts on a timely basis.

Managed corporate and client staffing resources requirements through US and international availability databases and external vendors.

Developed and implemented a utilization tracking method to capture project management activities, and an on-line travel expense reporting system for US employees.

Provided human resources support for department; tasks included recruiting, creating job descriptions and performance objectives, managing to headcount, etc.

1981 – 1992 IBM Rehired 1997 - 1999

Administration Office Manager, HR Specialist, Senior Administrative Assistant, Professional Development Instructor and Program Manager

Effectively managed team from 5 to 30 individuals. Performed human resource activities for employees such as: prepared employee performance criteria objectives, employment development and evaluations and employee counseling. Consistently achieved high customer and employee quality satisfaction scores. Established employee evaluation report to maintain management’s compliance with IBM guidelines.

Developed and led project to educated prospective management candidates.

Project coordinator for Learning Services internal projects. Projects to include: implement incentive contest for executives, provided communications to executives, prepared presentations and processes to managements and human resources support to fir and second line managers.

As the human resource specialist for Technical Education, the education division in Dallas was reorganized from four (4) specialists to one. I was the one selected to remain at the human resource specialist.

Provide exceptional professional development training across the country for professionals and managers nationwide. As the training continued I saw the need for this training outside of our division. I wrote up a billing process and how we could teach outside our division. This resulted in more people being trained and our division brought in extra revenue.

Education

Graduate of the Southwest School of Business in Chicago

48 hours toward Associates Degree

Community Involvement

Miracle League of Southlake

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