Front Office Receptionist

DEBORAH HUDSON

Address: *** *** ******, ***** **********, West Virginia 25309

Phone: 304-***-****

Mobile: 304-***-****

Email: acx59x@r.postjobfree.com

FRONT OFFICE RECEPTIONIST

Qualifications Profile

Results-driven, customer-focused, and seasoned professional, seeking a challenging role as a front office receptionist to utilize

acquired skills in providing exceptional customer service to various individuals at all levels.

Known for unparalleled work ethic and reliable, punctual, and dependable attitudes; along with strong capacity to manage and

accomplish varying and increasing levels of responsibilities. Armed with analytical problem-solving aptitude; adept at formulating

strategic solutions to boost customer satisfaction, retention, and loyalty. Articulate communicator and team player; able to handle

and prioritize multiple tasks within fast-paced and highly demanding environment.

Core Competencies

Employee Training and Development ~ Strategic Leadership ~ Client Relations

Administrative Support ~ Sales ~ Regulatory Compliance

Career Overview

Rendered first-rate customer service and excellent communication capabilities to families in building relationships, which

significantly resulted to create great business deals and lead to strong referral system

Fulfilled various tasks including preparation of appointment schedules, creation of presentations, and participation in meetings and

group activities

Ensured full compliance with company policies in developing contracts and other documents needed to sales and customer service

Exemplified effectiveness in supervising more than 60 employees

Kept abreast of all phases of operations at all levels

Facilitated cross-training, staff recruitment, and evaluation with hands-on management to customer service and support that provided

consistent patron quality and exceptional customer dining experience

Dealt with supply orders and inventories, which involved food and liquor procurement and reconciliation initiatives

Rendered hands-on oversight to day-to-day restaurant operations, encompassing customer service, finances, and marketing

Initiated the creation of employee development programs to establish staff values and improve skill sets

Held responsibility in handling data entry, faxing, filing, and phone responsibilities as necessary

Exhibited professional, dedicated, and positive attitudes in representing the business

Drove efforts in developing loyal customers through delivery of high quality food and customer service

Established and maintained strong rapport with vendors, staff, and patrons

Guaranteed full adherence to all applicable safety and health regulations

Set and implemented corporate food and beverage quality standards

Applied employee recognition techniques to foster morale and company loyalty

Work History

Sunset Memorial Park South Charleston, WV

Senior Family Consultant 1996–Present

Made significant contribution in the development and implementation of monument design options for the Sunset Memorial Park which

drove significant increase in sales

Fifth Quarter Restaurant Charleston, WV

Manager 1991–1996

Education

Associate’s Degree in Hospitality and Restaurant Management, GPA: 4.0

West Virginia State University Institute, WV

Credentials

Licensed Insurance Agent: State of West Virginia, (Valid Until Jun 2017)

Awards

Recognition as the Top Producer for Sales Production, West Virginia Cemetery Association

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