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Customer Service Office

Aurora, Illinois, United States
October 06, 2016

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Charlie Chaplin

*** **** ******

New York, NY ***45


Qualifications Summary

Accomplished executive assistant offering 12 years of administrative experience reporting to a CEO and other top executives.

Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.

Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook). Type 75 WPM.


Office Manager

National Painting Society, New York, NY

June 2007 - Present

Maintenance of office library, including cataloging, distribution, and record keeping

Assuring office is neat, and stocked with necessary tools for functionality

Member management, including email reminders, member roster, and records of financial dues

Assist with planning and execution of all society events

Management of summer interns including interviewing, tasks delegation, and scheduling


(Sometown, IA), Receptionist,

3/08 to 8/12

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.


(Sometown, IA), Receptionist,

3/07 to 2/08

Served as first point of contact for students, faculty and staff calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.

Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. Efforts exposed overcharges and double billing to recover $5,000 in erroneous payments and prevent their recurrence.

Administrative Assistant

Saratoga Springs City Hall, Saratoga Springs, NY

September 2003- May 2004

Assist clientele as they enter office and via phone

Perform filing, data management, drafting and editing short office memos

Assist with all other office administrative duties

Office Assistant

Skidmire College, Saratoga Springs, NY

September 2002- May 2004

Inputting data, office errands, internship and alumni updates

Scheduling appointments and assisting students with registration and finding information

Education & Training

Hunter College

May 2002

Bachelor of Arts in English, department honors

Training Completed:

SkillPath: “Managing Multiple Projects, Objectives and Deadlines”

Fred Pryor: “The Exceptional Assistant” and “Successful Communication Skills for Women”

Stephen R. Covey: “The 7 Habits of Highly Successful People”


Experience with maintaining office budget

Ability to work with several operating systems, including Windows, Mac OSX and Linux

Contact this candidate