Robert Ortiz

acwxip@r.postjobfree.com

www.linkedin.com/in/rjmortiz

SUMMARY

More than 30 years of successful professional and volunteer service experiences. What we can contribute is technical analysis abilities with practical expertise in a highly disciplined environment. We not only know how to interpret but can ask questions through hands-on experiences. Posses skills contributions you can look forward to include leadership, analytic assessment, project, data, configuration management, technical writing; interaction with customers (internal/external), Statement of Work (SOW), Contract Data Requirements List (CDRL) compliance, ISO, EU and US Regulatory laws.

Successful record of accomplishment in process improvements, resulting in cycle time reduction, and verifiable cost reductions.

Possess multiple years of proven technical skills in the environmental, software, and aerospace industries as a Senior Flight Test Technician, Senior Technical Writer, Data Management Specialist, Configuration Management and status accounting.

Strong organizational and interpersonal skills with the ability to plan and track multiple projects simultaneously. Assess changes throughout project cycle through communication, coordination, and implementation with little or no leadership. Participate and/or lead if required meetings with agenda and recording of minutes for quick impact and accountability.

Successful leadership roles in an aerospace environment coordinating schedules, training, and adherence to SOP and Union contract policies and agreements.

Customer Service experiences with a commitment to for locating resources for problem resolution and best-option solutions for a positive outcome. An unwavering commitment to customer service, with the ability to build productive relationships, and resolution of complex issues.

More than 20 years of Process Improvement/Facilitation experience using many Quality Systems to meet or exceed customer expectations, building Quality into product consistently through the production process.

EXPERIENCE

Aquafine Corporation - Contract Technical Writer, February 2014 – July 2016

An experienced Technical writer that analyzes engineering source data and reports and prepare manuals and documentation to resolve configuration conflicts. Able to develop process and procedures for the maintenance of product systems using drawings, reports, and from interviews and witnessing validation process; meeting or exceeding the technical, environmental, cULus/CE (Conformity European), and ISO, 5S/6S compliance objectives.

Capable of analyzing existing content, investigating for accuracy and, if necessary, revise reflecting current drawings, reports, and specification configurations to re-base documentation. Ability to use tools including SolidWorks Enterprise PDM (Product Data Management) vault system, SolidWorks/eDrawing viewers, and Enterprise Resource Planning (ERP) systems. When necessary, validate User Interface Software for accuracy for operating products.

Project manage and leadership of tasks including document/engineering specification projects; outsourcing translations, the decision on quote submittal, compliance, and transaction(s).

Examples of affecting processes improvement resulting in significant cost reduction and cycle time contributions include:

●Leadership to create and successful implementation of templates and other publication formatting ensuring consistency throughout technical documents.

●Create Safety Label Engineering Specifications ensuring compliance of cULus/CE (Conformity European). Resolve production conflicts, concerns, and compliance issues with product safety labels. Significant cost savings in risk management, application time, maintenance, and compliance objectives.

●Assist Manufacturing Team Members resolving compliance objectives and manufacturing application process of Safety Labels in accordance with regulatory compliance.

●Leadership to institute and successful implementation of SharePoint Configuration Management system for control and status accounting of manuals, specifications, and other technical documentation. Ensure distribution list release notification corporate-wide access.

●Leadership to institute and successful implementation of a "Print-on-Demand" process of manuals for the purpose of product delivery, internal/external customer support, and Distributor Portal. Significant cost savings, reduction in waste, and configuration management compliance.

●Provided Leadership to analyze and improve current manufacturing processes for proper torque techniques for the purpose of critical safety and proper installation of components.

●Generate Engineering Change Request (ECR)’s if required, review and provide input to Control Change Board (CCB).

●An active participant in Process Improvement including Kaizen, Six Sigma, and other quality systems; Product Environmental Compliance (PEC) Team, and Control Change Board (CCB).

Customer Service experience addressing customer inquiries, complaints, and billing questions. Calm discontent callers, locate resources for problem resolution and design best-option solutions for a positive outcome. Interface daily with internal partners in accounting and manufacturing teams.

Katmai Suppt Svcs/Carlisle Res - Data Management Specialist/Software Data Mgr, May 2002 – August 2013

Data Management/Software Manager with skills to analyze engineering source data and reports. Prepare/revise manuals, reports, training manuals, and process documentation to resolve conflicts in configuration between software and documentation. Produce documentation in a web-based format using Hypertext Markup Language (HTML), Portable Document Format (PDF), and Microsoft Office platforms such as Visio, Outlook etc.

Leadership to institute and successful implementation of Configuration Management system for control and status accounting of manuals, specifications, and other technical documentation. Ensure distribution list release notification.

Creation of templates and formatting for adherence to MIL-Standard(s) compliance.

Assist Program Manager in preparation of Monthly Status Report and responsible for distribution to Program Office and authorized points of distribution.

Maintain and produce reports tracking delivery of company and customer compliance to the Statement of Work.

Prepare and present status to the customer during In Process Review areas of responsibilities.

Ensure Contract Data Requirements List (CDRL) requirements fulfill work in conjunction with Statement of Work (SOW). Provide information required concerning period for original and subsequent submissions, a total number of copies required, data distribution, and whether the government will approve the submitted. Government approvals notwithstanding tracks and maintain customer and company reports.

Continuous Improvement Team Software Engineering Process Group (SEPG) for the improvement of processes and procedures.

Boeing Company - January 1984 - 2002

Multi-years of aircraft technician experience in flight test, technical representative, validation and test, modification, and production environments. Aircraft platforms include Airborne Laser test bed (YAL-1), Joint Strike Fighter, Space Shuttle, International Space Station, B1-B, AC130U Gunship, and the validation and test of the defensive electronic system.

Supervisory leadership role in an aerospace environment; coordinated scheduling, training, and adherence to SOP and Union contract policies and agreements. Supervised Team during the assembly/production of a prototype aircraft.

Continuous Process Improvement certification implementing lean culture, identifying deficiencies, surveys, collecting data, analyzing data, process flows, metrics, and consistently monitoring process with a focus on internal and external customers.

Collaboration with engineering and other support groups seeking resolution engineering and testing conflicts for process improvement and improved products.

Senior Technical Writer

Senior Technical Writer responsible for development and revision of Technical Orders (TO’s), Job Guides and associated documents in Technical Publications environment.

Interpreting engineering drawings and related source documentation prepared sections of technical volumes for the training and maintainability of product for customers. Manuals defined per MIL standards described in Statement of Work description, CDRL requirements, and GPO style guides.

Project managed task(s) by allocating hours, tracking, and creating metrics for support documentation for new contract endeavors. Performed status accounting and configuration management of the library.

Work performance exceeded a 10% profit goal by 30% while achieving a 100% schedule of performance.

Life Long Learning

* Team Leader Joint Strike Fighter Team, (Boeing Company) * Certification of Team Leadership and Facilitation (Oriel Joiner Associates Inc.)* Fourth Generation Management (Oriel, Joiner Associates Inc.) * Team Building (Oriel, Joiner Associates Inc.) * Facilitator (Development Dimensions International) * Project Management Fundamentals * Project Management PMP course * Managing Teams * Leadership Fundamentals * Six Sigma Fundamentals * Technical Writing (Boeing Company) * Note Taking for Business Professionals. Currently taking Project Management PMP online course.

Volunteer Experience

President at American Indian Little League

Leadership to oversee day-to-day operations of League: project management finances, operations, and compliance with Little League Baseball organization.

Communication with local city officials in an effort to coordinate events in support city in the use of complex for public purposes.

Skills and Expertise

Supervision Leadership, Configuration Management, Contract Data Requirements List (CDRL), Change Management, Microsoft Office Proficient, Military, Quality Assurance, Process Improvement, Program Management, Requirements Analyst, Software Documentation, Statement of Work (SOW), Systems Engineering; Team Building, Team Leadership, Technical Writing, and Testing.

Interest

Baseball, Technical Advancements, News and Information, Team-Based Techniques, and Process Improvement.

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