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Customer Service Medical

Waukegan, Illinois, United States
October 04, 2016

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A self-motivated and organized professional with over 10 years experience in administrative and clerical duties. Able to learn to new tasks quickly.


Time management

Attention to detail

Documentation skills

Customer service skills





Medical Records Coordinator Aug 2012-Jul 2015

Greenpath Healthgroup, LLC – Zion, IL

Gathers patient information from a variety of sources.

Corrects and communicates problems.

Creating and processing the patient care record folder.

Maintains record availability.

Retrieves medical records for follow-up purposes.

Deliver charts to assigned areas.

Maintains patient confidentially.

Keep equipments operational.

Filling documents.

Responsible for maintaining and auditing all medical charts.

Closes and files discharged patients’ medical charts.

Ensures that all patients lab works is completed and filed.

Unit Secretary Aug 2001- Apr 2011

Vista Medical Center East – Waukegan, IL

Administrative duties.

-answering phones, relay messages, transfer calls

-making copies

-scheduling appointments ( lab works, procedures, consultations…)

-maintaining supplies

Clerical duties.

Maintains line of communication between patient and clinical staff.

Admit patients.

Maintains patient records.

Breakdown charts for record keeping and coordinate billing.

Making copies of discharge instructions for a patient.

Greet patients and families as they arrived.

Organize and file medical information.

Operate office machines such as faxes and copiers.

Maintains patient confidentiality.

Enter doctor’s orders into computer system.

Retrieve any medical information as requested.

Filling patient record.

Interacting with registration areas and physician’s offices.

Cashier/ Checker Jul 1999- Jul 2001

Safeway – Kodiak,AK

Handle cash transaction with customers.

Scan goods and collect payments.

Issue receipts, refunds and change.

Redeem stamps and coupons.

Make sales referrals, cross-sell products, and introduce new ones.

Resolve customer complaints.

Greet customers when entering or leaving establishments.

Maintain clean checkout areas.

Keep reports of transactions.

Bag, box or wrap packages.

Pleasantly deal with customers to ensure satisfaction.

Weigh items and determine prices.

Perform duties of customer service representative when needed.

Assist in stocking shelves, rotating merchandise and making prices.

Train new staff members.

Maintain knowledge of store inventory and sales activities.


High School Diploma Mar 1993

University of Nueva Caceres- Naga, Bicol PHILIPPINES

Bachelor of Science: Nursing

Universidad de Sta. Isabel- Naga, Bicol PHILIPPINES

Certified Nursing Assistant Jul 1998

Pinnacle Nursing Home- Waukegan, IL

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