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Customer Service Accounts Payable

Orlando, Florida, United States
October 04, 2016

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*** **** ***** ******, ******, FL *2724 C: 386-***-****

Accounting Clerk skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals.


Microsoft Office Suite proficiency

Strong interpersonal skills

75 WPM typing speed

Accounts payable specialist

MS Windows proficient

Strong client relations

Credit card processing

Skilled in call center operations

Customer service award

Adheres to customer service procedures

Hiring and recruitment knowledge

Team leadership

Administrative support specialist

Billing and collections expert

Invoice and payment transactions

Account reconciliations

Superior attention to detail

Accountant, 03/2013 to 08/2016

Jamco Inc. – Sanford

Posted receipts to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Composed effective accounting reports summarizing accounts payable data. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Modified a comprehensive financial reporting package to reflect growing organizational complexity. Maintained integrity of general ledger, including the chart of accounts. Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met. Generated financial statements and facilitated account closing procedures each month. Administrative Assistant, 01/2010 to 08/2013

Jamco Inc. – Sanford, Fl

Answered and quickly redirected up to 10 lines.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Drafted biweekly time sheets for 10+ executives and employees. PROFESSIONAL SUMMARY



Organized all new hire, security and temporary paperwork. Customer Service Rep, 04/2007 to 07/2010

Frontier Communcations – Deland, FL

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 150 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Acted professionally and patiently when addressing negative customer feedback. Closer, 07/2016 to Current

Legal Associates – Orlando, Fl

Supervised accounts receivables clerks, team of five. Directed multiple client accounting system conversions into web-enabled Oracle financial platform. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Discovered major instances of fraud, embezzlement and large balances due. Supported management through risk identification, control testing and process improvement procedures. Communicated audit results to upper management through written reports and oral presentations. Gathered data for internal audits through interviews, financial research and downloads. High School Diploma: 2007

Deland High School - Deland

4.0 GPA

Dental Assistant: 2009

Angley College - Deland

4.0 GPA

Medical Clinical Lab Assistant: 2010

Angley College - Deland

4.0 GPA


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