Sales,Service delievery,Operations

Resume

Nishant Kalra Date of Birth: *th Mar ***0

H.No 5, Nehru Nagar, Tehsil Town Tel: 0 – 905-***-****

Panipat, Haryana E-mail: *******@*****.***

Work Experience 5 Years 6 Months

Skills Service Delivery, Sales, Operations

Current Organization Idea Cellular Ltd

Industry Service Delivery

Educational Qualifications B.Com

Professional Experience

Present Employment

Organization: Idea Cellular Ltd

Designation: CAF Officer

Current Assignment: Activation Officer

Tenure- Since Feb-2016

Job Responsibilities:

>Responsible to check L1 Audit on time by Beat Boys.

>Responsible to do Inward Vs Data Entry with in a TAT.

>Responsible to do Data entry Vs Caf Approval within a TAT.

>Responsible to maintain checklist every day.

>Responsible to check and align to Beat Boys to reach at Distributor Point.

>Responsible to arrange Dispatch every CAF with in a TAT.

Previous Employment

Organization: Vodafone Digilink Limited

Designation: Executive (Cashier)

Current Assignment: Retail Associate

Tenure- May2012 to Feb2016

Job Responsibilities:

Achieve Post-paid Sales targets.

Achieve MI, USB and Retail Mera Offer targets every month.

Quality % mine to be above 80% every month.

Ensure every Customer that walk-in into store walks out with proper resolution.

Regular interaction with new customer to learn new.

Handling queries of Customers at front level.

Postpaid and VAS up selling.

Vodafone Handset and Dongle Sales

Maintaining Quality Scores and C-SAT Scores above target.

Cash and stock management

Previous Assignment: Development Executive @Nokia Money Pvt Ltd

Tenure- Mar11 till April12

Previous Assignment: Sales officer @HDFC Bank Ltd

Tenure-July’10 till Oct’10

OBJECTIVE

A creative, versatile and committed professional seeks a position utilizing my analytical, management and administrative skills, and to lead an organization to be the best organization in the industry.

CORE COMPETENCIES

Leadership Qualities

Highly Creative

Organizing and Working in teams

HOBBIES/EXTRA CURRICULAR ACTIVITIES

Playing Games

Listening to Music

Educational Qualifications:

Passed 10th class examination from H.B.S.E board in 2006

Passed 12th class examination from H.B.S.E. board in 2008

Completed graduation from Kurukshetra University in 2011

Date: (NISHANT KALRA)

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