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Sales Customer Service

Alexandria, Louisiana, United States
October 03, 2016

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Amanda V. Prowse

**** ******* *

Colfax, LA *****

Home: 318-***-****


Bachelors in Business Communications

MBA in Finance and Management, Marketing

Currently enrolled in PhD program In Public Policy, Criminal Justice (ABD)

Certified Referral and Information Specialist (CIRS-A/D)

Managerial Experience (15+ years)

Experience with several database and software programs

Strong communication and customer relation skills

Marketing experience in various situations with the ability to learn and adapt quickly

Experience in mortgage and insurance industries

CPR/First Aid Certified (also instructor certified)

College advisory/ Enrollment experience

Training and teaching experience in large group settings

Experience with Financial aid preparation and regulations

Work with MOU and other contracts


Send and receive information via phone, fax, and other forms of electronic communication regarding client and customer matters.

Utilize multiple databases to organize and follow workload in an efficient and timely manner.

Sold insurance in the form of business, property, and/or casualty, life

Managed up to six people per shift, with the responsibility of mentoring, training, guidance, and planning

Processed information and records to track monthly budgets, sales numbers, stock, deposits, and employee schedules

Obtained, sought, and controlled incoming radio accounts, creating relationships with new clients, customers, and associates.

Created commercials, and sold available radio air space

Controlled both incoming and outgoing company funds

Oversaw tasks, billing, and client/vendor associations

Created, filed, and updated client records utilizing the company’s computer database.

Sent mailings relating to both personal and business needs of the company

Planned meetings and events, created quarterly newsletters, and organized workload.

Oversaw an office and maintained loans and banking for a building contractor

Assist students in planning and pursuing enrollment in PHD programs

Worked in mortgage industry with foreclosures and all documentations

Compile and build financial aid records for students during enrollment process

Write and execute MOUs for The School Systems of Louisiana

Work with mentors in the areas of training, teaching, data gathering and preparation as well as program compliance and ability to meet needs and reach satisfactory marks within the school systems

Educate and train seniors in various settings on Medicare and other health related topics and programs

Complete payroll for 70+ volunteers in mentoring program


Cenla Area Agency on Aging: Alexandria, LA

November 2013- Present

Foster Grandparent Program Director

Medicare Counselor/ CIRS-A/D

My duties include: Program promotion, new volunteer enrollment, Training on history and responsibilities of the position. I control record keeping and payroll for 70+ volunteers at 40 locations. I compile and complete all program documentation needed to maintain federal standards including financial and identifying information. I track and complete various fundraising initiatives in the central Louisiana area pertaining to the schools and my program, as they work together. I have grown the program by 50% in the past 2 years, doubling our enrollment of volunteers.

As a Medicare counselor I assist seniors with health plan needs and service with any other life requirements that may be needed for the to live a safe, healthy, and fruitful life. I complete drug plan analysis and educate on the best programs to meet their needs.

Cellular One: Pineville, LA

November 2011- Oct 2013

Trusted Sales Advisor

Job responsibilities: Assisting customers in the purchase of cellular phones and plans, maintenance on devices as well as billing issues and contract concerns. Completing deposit records each day for my sales and payments cashiered and opened and closed the store. I would also take customer calls, use email and fax to handle documents between departments and clients. Maintain inventory and the quality and aesthetics of the store. Educate clients on products and help to meet their needs for items being purchased.

David’s Bridals: Lafayette, LA

May 2011- August 2011

FT Sales Consultant

Job responsibilities: Assist bridal parties in choosing dresses, sizing, and dealing with financing and or the sale of the actual garments. Help each woman choose the items that are needed to accessorize her party. Cashier and handle signing up for David’s credit accounts. Assist with inventor control, daily deposits and the quality of the store and sales floor. Book appointments and call brides to keep up with orders taken. Assist with opening and closing the store by following needed procedures.

Walden University: Columbia, MD

November 2009-February 2011

Enrollment Advisor

Job Responsibilities: Student recruitment and enrollment in the PhD programs via call lead lists. Meet specified quotas each month and maintain call records while hitting specific call volumes per day. I assisted students in collecting all needed enrollment documentation and getting documents such as financial aid and transcripts reviewed and processed. I would assist to registering for classes and purchasing books. Stay in contact with students on a daily basis via phone appointments, keep manager updated on progress. Take sales classes and have good time management skills as well as use many computer databases and email, fax, mail and phone with 6+ lines. I would build financial aid files and assist students with the application process. I would stay in contact with the VA to assist military members in gathering documents to apply for their chosen programs. I worked with 5 different PhD programs to enroll students in.

1840’s Ballroom: Baltimore, MD

May 2008- August 2011

Assistant Event Planner

Job Responsibilities: Assist clients in viewing the venue, discuss cost, book events, and go over every detail of the event including date, time, guest lists and numbers. Contact all needed vendors to make sure all client’s needs are met and exceeded. Be at the event the day of to make sure everything is in working order and make sure anything that is required is provided. Help keep everyone to a time schedule to make sure everything is done during an event. Assist vendors in set up and take down during events. See the venue is left in good working order. Handle an issues or problems that arise during events.

Friedman and McFadyen: Baltimore, MD

March 2009- July 2009

Mortgage foreclosure Assistant

Job Responsibilities: Assist staff in bringing in and processing foreclosure cases. Going over details and making sure all documents are present and verified. Get cases to specific departments to be handled and overseen. Work with lawyer and auditors to make sure that deadlines are met and homes are caught up in payment, sold through the courts or managed by the banks. Answer phones, use fax, mail, UPS and FedEx to send and receive documents for each case. Be support staff for each lawyer when needed.

Other Previous Employment

Marketing assistant

Manager in Various Retail Settings


Walden University

Public Policy and Criminal Justice Major

PhD: Anticipate Graduation (May 2018) - currently ABD

Walden University Columbia, MD

Marketing Major

Master’s degree: MBA in Finance and Management, Marketing (Dec 2010)

Villa Julie College Stevenson, MD

Business Communications Major (May 2006)

Bachelor’s degree: Communications with a focus in Sales, Management, Marketing, English.

Certification as Medicare Counselor (April 2014)

Certification as Medicaid Counselor (February 2014)

CIRS- A/D Certified information and referral systems representative (May 2015)

Certified Tai Chi for Arthritis Instructor

Other Training

Organizational Behavior

Marketing, Management, Market Research

Microsoft Office, QuickBooks, ACT

Sales and Negotiation

Customer service sales training course

Quark Express, Photo Shop

Use of all office technology: phone, fax, email

Payroll/ Accounting

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