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Customer Service Assistant

Location:
California
Salary:
14.00
Posted:
September 20, 2016

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Resume:

Patricia Ponce

209-***-****

acwo9v@r.postjobfree.com

Career Objective:

Reliable, caring Certified Nursing Assistant with 5 years experience caring for elderly and vulnerable adults. Excellent charting skills and client care, work well with bedridden, physically challenged and memory impaired residents. Worked in diverse settings including nursing homes, hospital and private residence. Highly motivated to launch nursing career, future goals include education leading to NA certification and an RN license. Qualifications:

*Bilingual English/Spanish *Medication Administration *Patient Care&Safety *Charting *Privacy

*Vital Signs&Patient Monitoring *Typing/Ten Key by Touch *ICD 9/CPT 4 Coding *HCFA 1500 Form *Medical Billing *Data Entry *Provide Safe&Compassionate Care *Customer Service

*Punctual *Medisoft *HIPPA Compliance *Medical Terminology *Follow Nurses Direction Education & Certifications:

Modesto Junior College Major Nursing

Modesto, CA 2014 present

Modesto Junior College Nursing Assistant program

Completed 100 hours of clinical training

Certified Nursing Assistant

Modesto, CA 2015

Computer Tutor Buisness and Technical Institute

Administrative Medical Clerk

Modesto, CA 2008 2009

Work History:

CNA Access Home Care Modesto, CA 2015 present

Offered conversation and companionship to long term clients establishing and maintaining positive patient relationship. Read and recorded temperatures, pulse and respiration. Complete and submit clinical document in accordance with agency guidelines. Preserving patient dignity and ensuring patients dignity while carrying out tasks such as brief changing, bedpan, bathing and empty drainage bags.

Caregiver/Medtech/Activity Director Assistant Pacifica Senior Living Modesto, CA 2014 2015 Provided nursing assistance at a 100+bed health care facility to all the residents. Asses patients with activities for daily living such as bathing, grooming and meals. Appreciated for effective team collaboration, patient relation, chart accuracy and consistent deliverance of empathetic care and for planning out Activities for residents. Ensuring the accuracy timely, flow of information by maintaining thorough patient records and updating healthcare team, on patient. Receptionist Farmers Insurance Group Ceres, CA 2010 2013 Filled and maintained office records. Manage a variety of customer service and administrative tasks. Answer telephone and direct inquiries. Received and posted payments. Scheduled & Checked clients in&out. Operated copiers and office supplies. Instructional Aide Merced City School District Merced, CA 1998 2004 Administered and corrected test and quizzes in timely manner. Assisted children with homework assignment and projects. Copied, faxed and filed documents in a filing system. Received high remarks for creativity of classroom lesson plans and instructional techniques from students parents and faculty. Assisted teachers with designs of lesson plan focused on age and level appropriate material. Maintained safe, positive learning environment. References and Letters of Recommendation:

Available upon request



Contact this candidate