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Customer Service Engineer

Location:
Poway, California, United States
Posted:
October 27, 2016

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Resume:

OBJECTIVE

Highly motivated technical-support professional, offering years of expert experience in technical troubleshooting support and solving complex technical problems utilizing advanced resolution techniques, seeking a challenging position in software or hardware technical support.

RELATED SKILLS

Skilled at resolving complex customer service issues in a timely manner

Proficient Troubleshooting

Exceptional Telephone Etiquette

Patient and Diligent

Vast Technical Knowledge

Storage RAID Expert Engineer

Experienced in Med Station 2000/3000 Technical Support

Multilingual worldwide phone and online Technical Support

PROFESSIONAL EXPERIENCE

Consultant

Admiral FOREX Market Present

Responsible for installing and maintaining of servers, RAID/SAN systems, switches\hubs, iSCSI equipment, and financial trading software. Every day operations includes development of trading robots and coding in MQL4/MQL5 language and database integration and maintenance, as well as regular troubleshooting of regular office equipment.

Senior Support Engineer

Nexsan, Inc., Escondido, CA 2006 – 2015

Installed RAID devices, including Qlogic switch es, ISCSI, and VMWARE. Provided connection and installation support. Assisted R&D and software team. Collaborated with sales department in creating customer presentations for potential clients. Performed technical phone and on-site troubleshooting support for RAID devices. Developed support brochures and facilitated training classes.

Senior Support Engineer

Cardinal Health, Inc., San Diego, CA 2004 - 2006

With the merging of Alaris Medical and Cardinal Health, duties and responsibilities expanded to include worldwide high-level technical phone support. Created and Developed educational brochures. Database management. Managed statistical data of the support team. Assisted the Development group in testing new product designs.

Senior Support Engineer

Alaris Medical, Inc., San Diego, CA 2002 - 2004

Responsible for performing nationwide on-site technical service of SW and HW products, and performed government-required upgrades. Responsible for quality inspections and maintained a cooperative and coordinated relationship with hospital staff. Assisted with product promotions and export of legacy products.

Manufacturing Technical Engineer

SONY Vaio, Inc., Rancho Bernardo, CA 1995 - 2001

Managed technical manufacturing operations for VAIO laptop division. Executed blueprint ECOs for product readiness. Collaborated, collected, and organized manufacturing statistics. Worked closely with SW Engineers on R&D test batch files. T/S malfunctions and performed repairs as needed. Reports issues with assembly and remanufacturing processes to management.

Technical Engineer

Pacific Eagle Co., San Diego, CA 1985 - 1995

Responsible for day to day operations of all servers, hardware, software and database functions. Work directly with customers on custom configurations. Conducted experimental testing of new configurations while solving technical issues with manufacturing, mechanical, and electrical problems.

EDUCATION

Computer Science & Software Engineering

University of Belgrade, Belgrade, Serbia 1988

Visual C++ Programming

USCD Extension Course, La Jolla, CA 2003

Internal Business & Technical Training Courses

SONY Vaio, Rancho Bernardo, CA 1999

Customer Service Recognition Award - For

Exceptional Professionalism & Teamwork

Cardinal Health, Inc., San Diego, CA 2005



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