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Customer Service Data Entry

Charlotte, North Carolina, United States
October 27, 2016

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Christine Starnes

**** **** **

Stanfield, NC ***63

704-***-**** Home 980-***-**** Cell

Highly motivated, versatile professional with a blend of experience in cash management, leadership, and insurance verification for over 20 years.


Extensive mathematical and accounting skills

Sound ability to maintain accurate spreadsheets and reports

Ability to work well independently and in group settings

Strong communication skills

HIPPA compliant/maintains strict confidentiality

Team player with positive attitude

Ability to interpret explanation of benefits

Ability to multi-task and resolve issues independently

Train new employees

Team leadership

Superb work ethics

Customer support

Audit procedures



Patient Accounts/Insurance Verification Specialist, April 2012 – Present

Retrieve ERA’s (electronic remittance advice)

Ensure payments are entered and documented through sever internal applications and excel spreadsheets

Understand and follow insurance requirements for proper payment posting guidelines

Process insurance and patient refunds as needed

Prepare deposits as needed/create batches for payment posting

Assist with projects or job duties assigned by management as needed

Monthly closing process

Ensure all information needed for billing and collections processes are appropriately obtained and entered accurately into the database

SunTrust Bank, Oakboro & Norwood, NC

Vault Teller to Financial Services Representative, May 1999 – April 2012

Cash handling and balancing practices on a daily basis

Order and ship cash to maintain proper levels set by corporate for our branch

Evaluate client’s needs, recommend appropriate solutions and maintain relationship by building rapport and being proactive

Grow relationship with new and existing clients, both business and personal by offering relationship banking

Deliver outstanding customer service and exceed expectations

Ensured compliance with financial regulatory guidelines

Administered wire transfers

Notary public

Prepared monthly and quarterly cash flow reports

Execute loan origination process and provide assistance to senior-level credit officers for complex loan applications

Coach tellers in sales protocols to increase revenue

Assisted with developing annual branch business plan for maximum profitability

Recognized as “#1 Financial Services Rep” (out of 15 reps in my division) in the spring of 2010 and earned a trip to Florida for a National convention celebration. Ranking was based on customer service surveys and sales.


Central Cabarrus High School Graduate, June 1991

Rowan Cabarrus Community College, Fall 1991-Fall 1992


Communication, accounting, banking, customer focus, time management, insurance, organization, Word, data entry, multi-tasking, internet, attention to detail, thoroughness,


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