CURRICULUM VITAE

Hamza Trabelsi

Personal Profile

Marital Status : Single

Name: Trabelsi

Surname: Hamza

Address: Sheraton Residential Compound, Doha, Qatar. Phone Number: 009**-**-***-***

E-mail: acw9dd@r.postjobfree.com

Date of Birth: 11th August 1985

Nationality: Tunisian

SKYPE ID : hamza.trabelsi772

Summary

High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy, highly accurate and efficient in data entry and general operations

Education

• 2011-2013: The professional Master’s degree in English Civilisation and literature. Pass with 75% upwards.

Name of the university: Institute of modern languages of Carthage.(ISLT)

• 2007-2011: The National Diploma for Applied Licence Name of the university: Higher Institute of modern languages and of Tunis. Dissertation Topic: The perspectives of using online literature methodology research.

• 2006: General Certificate of Education Advanced Levels on English Translation.

Training

• 02/01/2012-30/04/2012: Trainee in the “Graphic Art diffusion”. Establish the business plan for the extension of the company

• 01/03/2009-31/03/2009: Trainee in the “Union Bank of Commercial and Industry” (UBCI).

Within the unit "Opening, Changing, Closing of Accounts".

• 01/05/2008-31/12/2008: Front desk supervisor & cashier in ''Odyssèe Resort'' Zarziz_Tunis “one of The prestigious leading Hotels in Tunisia “.

Maintain English by the direct contact with customers.

• 01/06/2007-30/06/2007: Trainee in Sales and Marketing department of

“Budget” Rent a car.

General idea on the career: hierarchy and department.

Professional Experience

11/2014 – Until present day : Working in “SHERATON Grand DOHA RESORT AND CONVENTION HOTEL”.

Guest Service Agent.

Checking the arrival list.

Follow the departures.

Assign the Rooms.

• Manage calls and claims.

• Check in / checkout.

• Preparing all the reports by night.

• Doing the run with the night audit.

• Satisfying all the needs of the guests.

• 04/2014-11/2014: " Working in “Odyssèe Zarzis _ Tunis Hotel” : Front desk supervisor & cashier

• Checking the arrival list.

• Manage calls and claims.

• Check in / checkout.

• Preparing all the report by night.

• Doing the run with the night audit.

• Satisfying all the needs of the guests.

• 12/2013-03/2014: Working in “Carrefour Market” Company: Store Manager of 3 Brands.

• Receive new items.

• Making the cash transactions.

• Manage inventory.

• 07/2013-10/2013: Working in “ZARA" clothing Company: Sales Supervisor :

• Knowing the product.

• Prospecting new customers.

• Manage Inventory.

• Preparing the invoices and the proforma invoices.

• Contact the suppliers.

• Make orders for new equipment.

• 11/2012-02/2013: The Printing Company «GRAPHIKA»: Sales Representative.

- Knowing the product.

- Prospecting of customers: business directory on the internet

- Taking appointments by: mail / phone.

- Introduce the product to the customer.

• 2010-2012: Working in “The Residence Golf Course”: Receptionist and Sales agent.

- Greet customers and members.

- Planning and organizing tournaments (departures and prepare the list of participants)

- Marketing of the product (selling subscriptions).

- Check all hire equipment.

- Manage mailing, claims, and inventory.

• 2009-2010: Working in ‘’The World Call Center of Communication’’ as operator and Night Audit in charge .

- Check the bills and the checks.

- Manage calls and complaints by phone.

- Checking the list of customers at night.

- Satisfy the needs of customers and ensure their well-being during the night.

• Foreign Languages and special skills

Arabic : mother tongue

French: Fluent: written and spoken.

English: Written, spoken and reading proficiency in the English language Computer Skills: Excel, Word, Internet, sage, Fidelio 8, Opera

Summary of Qualification :

• Guest Service Agent

• Taking reservations " Greets the guest upon arrival and lead them to their assigned seats " Assist guests with restaurant bookings and reconfirmations

• Good communication skills to know the needs and wants of the customers better and providing them with the best service.

• Creating a friendly relationship with them so that they feel extremely comfortable to discuss their problems and needs.

• Ability to deliver on time help and make quick decisions regarding emergency situations.

• Attentive towards the happening within the flight.

• Tasks and Responsibilities: Answers incoming calls. Directs call to guest rooms, staff, or departments through the PBX system. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Keep records of calls placed and received by all departments and recording the call charges.

•

Work Schedule :

Morning and evening shifts available, including weekends - No planned overnight shifts

Interests

- Internet,cinema,

travelling

- Driver license: Yes

Available on request

Other information

Good team spirit when working in groups .Good communication skills with employers and those responsible during the training.

Reference :

Nader Abbadi _ ‘’Sheraton Grand Doha Resorts and Convention Hotel ‘’ Position: Duty Manager .

Number 009**********

Pedro Madrigal Rodriguez ‘’Sheraton Grand Doha Resorts and Convention Hotel

‘Position : Director of rooms 009**********

Mr Ismail Awan : Assisttant Front Office Manager _‘’Sheraton Grand Doha Resorts and Convention Hotel ‘’

Number 009**********

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