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Hospitality/Customer Service

Location:
Pearland, Texas, United States
Posted:
October 25, 2016

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Jessyca Lee

**** ********* *****

Pearland, Texas 77584

Home: 281-***-****

Mobile: 713-***-****

OBJECTIVE

I am a self-motivated, problem solving enthusiast looking to further expand my career as an office professional. Committed to delivering high quality results with little supervision. Energetic, organized and professional. HIGHLIGHTS OF QUALIFICATIONS

Works well with others in a team atmosphere

Strong leadership skill in adverse conditions

Goal oriented; efficient time management skills

Knowledgeable of MS, Word, Excel, Access

Types 55 wpm; familiar with general office equipment EDUCATION

8/14 – Present Houston Community College Houston, Texas Pursuing Nursing Degree

8/00 – 12/02 Texas Southern University Houston, Texas Major: Biology Minor: Chemistry

WORK EXPERIENCE

04/13-04/15 Longhorn Steakhouse Pearland, Texas

Server/Hostess

Description of duties, responsibilities, and equipment operated: Greet guest in restaurant. Answer guest questions about menu items. Take guest orders. Using computer system, input orders in a timely manner. Perform check backs with guest to ensure that are comfortable. Deliver food to guest efficiently. Works with other team members to keep restaurant clean. Prepare plates to be delivered to guest. Communicates with cooks about entree size, temp., and position. Communicates with others servers for other guest entree needs. Works closely with other team members to greet and seat guest. Answer phones and screen calls for managers. Take to go orders on the phone. Clean tables and dining room to ensure guest have a great experience. Recently promoted to Server Trainer. Other duties as assigned. 10/10-07/12 Holistic Home Healthcare Houston, Texas Provider

Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming. Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene. Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping. Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions. Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards; Updates job knowledge by participating in educational opportunities. Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements. Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Jessyca Lee

Page 2

10/08-03/10 Walgreens Pearland, Texas

Pharmacy Technician/ Cashier

Helped patients who dropped off or picked up prescription orders. Entered prescription orders into the computer. Prepared dispensing records, and calculated doses and drug volumes for drug dosages. Created and updated patient’s health and insurance information in the computer. Assisted the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with local, state, federal, and company regulations. Communicated with insurance carriers to obtain payment for prescription claims. At point of sale, verified that customer received correct prescription(s). Screened telephone calls for the pharmacist. Communicated with prescribers and their agents to obtain refill authorization. Maintained workflow and performed other duties assigned. 09/06-03/08 Texas Children’s Hospital Houston, Texas Pharmacy Technician

Assisted pharmacist in the preparation and delivery of medications. Prepared IV, TPN’s and Chemotherapeutic medications in a sterile environment. Communicated with physicians and nurses to obtain request for medications. Retrieved and interpreted medication orders; performed pharmaceutical calculations, taking into account patient and drug characteristics. Prepared unit dose, ambulatory and sterile dosage forms for dispensing. Filled and delivered medication carts/drawers to patient care areas. Prepared batch labels and repackaged drugs from stock solutions. Maintained inventory and stock levels and equipment as necessary. Ensured that work areas were an organized, safe, accessible, effective and efficient environment for pharmacy staff. Answered, screened and directed telephone calls.



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