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Sales Customer Service

Saint Petersburg, Florida, United States
October 25, 2016

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Timothy S. LaVere

*** *.******* **. # *** Phone: 727-***-****

St. Petersburg, Florida 33716 E-Mail:


Assisted customers in improving their key business processes through the integration of award-winning hardware with the correct software enablers and people resources to provide a tailored, turnkey and business solutions. Major focuses on the following five key areas within an organization:

Reduce Total Cost of Ownership

Improve Business Processes

Ensure Information Security

Facilitate Regulatory Compliance

Aid Environmental Sustainability


Vertical Market Healthcare

Understanding HIPPA

Electronic Document Management

Security Awareness

Business Communications

Privacy and Security in Healthcare


Results-oriented sales and marketing professional

Highly motivated to surpass sales quotas and attain marketing objectives

Proven ability to generate new leads and substantially increase sales.

Skilled at developing long-term relationships with clients,generating loyalty above and beyond the sales relationship

Enthusiastic & creative team player with strong problem solving and organizational skills

Proficient in all aspects of the State of Florida Office Equipment Contract

Skilled in Healthcare GPO’S Amerinet, Med Assets, Premier, HealthTrust

Honors and Awards:

Ricoh Business Solutions Fiscal Year Quarter One 2014 100 % Club

Top Sales Producer ( March 2007 & September 2008 ).for Konica Minolta ( Major Account Program )

Konica Minolta Third Quarter Quota Buster 2008 238%

Alpha Omega Business Solutions 2005 100% Club

Alpha Omega Business Solutions 2004 100% Club

Testomonial letter from Florida Department of Labor and Employment Security

Danka Industries Circle of Excellence in 1998

Danka Industries Second Quarter Quota Buster 1997 150%

Danka Industries Second Quarter Quota Buster 1996 100%

Professional Experience:

Senior Account Executive-Healthcare Ricoh Americas Corporation ( 3-2013 – 2-2016 )

Developing, maintaining, and growing customer relationships at the executive level and decision support levels.

Promoting and selling the Ricoh portfolio to the executive level, including CEO, CFO, CIO, clinical operations, and pertinent director levels.

Setting short and long-term strategic account direction, aligned with customer needs and goals.

Working as needed with the supporting sales teams.

Accurately forecasting and achieving sales results for both the short and long term that meet company objectives.

Account Executive: Canon Business Solutions ( 3-28-2011-11-28-2011 )

Interface directly with existing and new customers to explain product information, quote prices and take orders. Offer a solution and develop accounts.

Work closely with the sales, service and engineering team in USA as a liaison using sales & technical knowledge of product offerings.

Attend meetings and report to internal organizations to promote business opportunities and to find solutions.

Maintain current accounts and Develop new accounts within a geographic area.

Update daily sales connections on current and prospected accounts.

Prospecting new opportunities through networking, cold calling and other lead generation techniques.

Closing sales opportunities by executing an account plan that meets both the requirements outline by the prospective customer and the sales objectives.

Senior Account Manager: DOS Imaging ( 4-5-2010 – 1-31-2011 )

Developed Marketing Material for Government and Non-Profit Organizations.

Responsible for prospecting new business opportunities and upgrading the customers.

Introduce new solutions to new and existing accounts.

Closing sales opportunities by executing an account plan that meets both the requirements outline by the prospective customer and the sales objectives.

National Account Executive: Konica Minolta Business Solutions U.S.A., Inc. ( 4-1-2006 - 3-31-2010 )

Developed New Corporate and Government Accounts through effective marketing, cold calling, networking, professional sales presentations, and follow-up.

Designed & implemented Marketing Packet for the Major/National Account Team ( Healthcare/Government ).

Provide customers with the highest standard of customer service through follow up contact and consultation after the sale to protect and grow market share in assigned territory.

Identify and develop an in-depth understanding of each sales prospect, their buying and organizational influences, and their decision-making processes.

Maintain cooperative working relationships with all necessary departments to ensure sales are generated and are processed efficiently to achieve customer satisfaction.

Closed sales, gathers all detailed information, and develops a sales plan for the account.

Education & Training :

Principles of Selling, Strategic Selling, Production Print, Solutionsl, eCopy, Prospecting Skills

Healthcare Certification

A.A. Degree in Business, St. Petersburg Junior College

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