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Quality Analyst

Farmington, Michigan, United States
October 25, 2016

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* ***** ** ******* ********** in Information Technology with 4 years emphasis on overall Software Development of applications.

Experience in designing and implementing test plans, test cases, test scripts and conducting User Acceptance Testing (UAT).

3 years of experience in Financial Services Environment (Credit Restoration and Credit Education).

Strong problem solving skills, communication skills and documentation.

Highly motivated professional with experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP).

Proficient in the software development lifecycle methodologies i.e. Waterfall and Agile.

Skilled in working in gathering business and technical requirements, Business Process Modeling (BPM) and business flow diagrams.

Excellent Client relationship management, analytical, problem solving, written and oral communication, and presentation skills.

Ability to work independently or in a team/cross-functional teams, manage and prioritize multiple projects, quick learner.

Defining Test Cases, creating Test Scripts, analyzing issues and interacting with development teams in communicating errors.

Using project management tools like MS-Project for status reporting and planning.

Training clients/customers to use new or enhanced software.

Support and analyze Production issues.

Experience in assisting the Development team during construction periods and assisting the QA team in test case design and performing User Acceptance Testing and provide presentations to the business team.

Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders.


Methodology: Agile, SDLC [Software Development Life Cycle], Rational Unified Process (RUP), Rapid Application Development (RAD).

Business Analysis: SharePoint 2007, MS Visio 2007, Microsoft Project, Access

Tools: Microsoft Office Suite

Team Skills: Coordinating, Facilitating, Project Tracking, Summarizing and Reporting

Professional Experience:

Millennium Software Inc.

Ford Motor Company, Dearborn, Michigan September 2015 – February 2016

Business Support Analyst

Project Name: Account Manager Client Website Functionality

As a Business Support Analyst, my responsibilities and tasks were to Oversee the Software testing performed for, Integration, Systems, UAT, and Regression testing for the Account Manager project using 2 system applications (Pinnacle & LA) that’s used to check the data on the back end from its data base making certain the information presented is accurate with clients dates, timeline, amounts entered, and other pertinent information. This entailed to make meetings & share ideas with other analysts, testers, developers and project managers as we moved along the iterations.

oHP QC was one of the many tool skills we used for this project. In Quality Center, my duties were to create ITERATIONS and other Parameters to designate new test script environments to be used in the Pinnacle and LA system applications.

oMicrosoft Excel was executed to present other spreadsheet matrix to QC that was applied in running out former testing requirements.

oMicrosoft Word instrumental to upload & download all Business Requirement Documents for review and clarity.

oShare Point Accessed documentation to specified users testing on the account.

oPinnacle Account Services application was used to check the client side date for the website of Account Manager.

oLA (Landing Automotive Services) Account Database application used to verify the data for the clients Account Manager website Application.

oDefects Reporting – Documented in Quality Center and in Excel Spreadsheets the number of defects found during each cycle review.

oFulfilled meetings – Weekly and monthly as we moved from one Sprint run to the next adapting the Agile Methodology approach.

Environment: Agile, Microsoft Office Suite, Quality Center, Share Point, System Applications

Pinnacle & Landing Automotive

Eco Gym Madison, WI November 2014 – May 2015

Quality Assurance Tester

Project Name: Membership Tracking System

As a Quality Assurance (QA) tester, I was accountable for validating the Metropolitan Fitness Centers’ web-based software application for the mandatory upgrade project.


Gathered, reviewed and elucidated business requirements by all means necessary, whether it was through Skype, WebEx or by scheduling and facilitating meetings.

Kept track of Financial Accounts via log book to check and test the Payments monthly. All Financial data and Payments processed were tested weekly and verified via credit card transactions, debit postings, checks clearing and receiving mailing coupons from clients.

Produced test plans, test conditions, and test scripts. Validated the application through participation in the testing processes:

oRegression Testing

oUnit Testing (Component Testing)

oIntegration Testing

oUser Acceptance Testing

oFunctionality Testing (Black Box Testing)

oUsability Testing

oPerformance Testing (Load Testing, Stress Testing)

Worked with application developers to resolve system constraints, bugs and to further define requirements.

Documented and logged all testing performed using Quality Center.

Worked closely with the QA Team to ensure that test plans and test cases were developed in accordance to the business requirements

Designed and implemented automation solutions based on system understanding and analysis of technology and system specifications.

Developed test cases for automated and user functionality testing.

Performed User Acceptance Testing with the end users and documented the results.

Environment: Agile, Microsoft Office Suite, Quality Center

Coup Inc. West Bloomfield, MI July 2011 – August 2013

Quality Analyst

Project Name: Communication Upgrade Project

The project required IT to provide the University a cost-effective, enhanced email service to their students. The project deployed to live the environment with success and was completed on time and under budget.


Performed requirement gathering and analysis by actively soliciting, analyzing customer requirements and prepared the requirements specification document for the application using Microsoft Word.

Identified opportunities for business process improvement through various meetings with university staff and developers and initiated efforts to make improvements.

Developed a project plan with assistance from the management and included provisions for project scope changes and issues which initiated efforts to make improvements.

Ensured that the universities integration data system interacted as planned with the new enhanced email system.

Generated matrix worksheets visualizing completion of projects in statistical charts utilizing Microsoft Excel.

Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other and helped resolved any issues by facilitation of the meeting.

Organized meetings to discuss outstanding issues with QA team and developers via Outlook and also provided meeting minutes of the discussion.

Documented business workflows textually and through UML diagrams according to the iteration in Agile for the stakeholder review.

Demonstrate the finished product to business users and/or train business users for a smooth onboarding to a new or enhanced application for each iteration.

Analyze, define and document requirement specifications.

Define Test Cases; create Test Scripts, analyzing bugs, interacting with QA/development teams in writing incident tickets, fixing errors and User Acceptance Testing (UAT).

Created Use Case diagrams for system development.

Used MS Visio for flow-charting, process model and architectural design of the application.

Created and maintained site pages for Coup’s human resources recruiting team, using SharePoint and Web graphics.

Analyzed system and functional specification documents for the clients Web Portal System.

Utilized contemporary design to create concise websites for specific client needs.

Assisted the technical team in translating application functionality into application architecture.

Met with team management on a bi-weekly basis for progress review.

Participated in bug review meetings, updated requirement document on SharePoint as per business user feedback and changes in the functionality of the application.

Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make certain that all requirements will be covered in scripts and tested properly.

Used project management tools like MS-Project for status reporting and planning.

Trained business users and stakeholders in the utilization of the new and enhanced software.

Environment: Microsoft Office Suite, Visio, Coordinating, Facilitating, Project Tracking, Summarizing and Reporting

Diversal Inc. Farmington Hills, MI April 2008 – March 2011

Business Analyst

Project Name: Credit Restoration and Education Services

As the Business Analyst and Account Representative for Diversal Inc., my responsibilities involved gathering requirements to captures data of clients’ account information to aid in the reporting that was required for statistical research purposes. Diversal representatives’ helps restore people’s credit scores when bad debt and negative items appeared on their credit report.


Interviewed prospecting clients and informed them of nature of credit business. Instructed to clients the educational aspects of restoring their credit. Initialized all vital documents to send to the bureaus.

Corresponded with clients on a bi monthly basis to discuss the progress of their credit upon receiving reports from the bureaus. Created functional and business requirements documents.

Gathered requirements by interacting with the customer to the credit repair financial institution companies by interviewing them, preparing questionnaires and getting feedback.

Implemented an integrated RUP solution with complete line of traceability for all the artifacts of Web development projects that focused on gathering functional and non-functional requirements.

Involved in gathering and documenting business requirements and translating them into technical solutions while working closely with financial institution and the credit bureaus.

Worked on enhancing the Web Portal system and the reporting module that handled the consumer’s credit and for risk management services.

Participated in WebEx sessions from monthly and bi monthly conference calls to allow different financial representatives and speakers to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

Prepared presentation on client’s progress using Microsoft PowerPoint.

Oversaw installation of hard drives, memory network cards, video cards, printers.

Performed installation of MS Office, windows software patches and updates.

B & K Express Southfield, MI September 2004 – February 2008

Account Executive

B&K Express is an expediting business processing applications for passport and visa deliveries. Worked along several embassies and the US Federal Government agency to ensure citizens and residents would be allowed to travel abroad outside of the United States.


Obtained pertinent documents to process for approving applications.

Identified key people for marketing the company’s services.

Utilized FedEx to deliver clients passports and other required documents to recipients.

Conducted seminars to various travel agencies and local corporations in applying for travel abroad in business meetings.

BQUAD Engineering Troy, MI July 2002 – August 2004

Administrative Controller

BQUAD Engineering is a consulting/contractor recruiter for engineers employed in the automotive industry and a distributor for automotive parts that re-tests its products for specifications before shipping them out to other acquired vendors as needed.


Examined raw products tested them for codes and meet number specifications.

Developed flow charts and work procedures for temporary employees.

Prepared and processed monthly ledger reports.

Administered account receivables and account expense documentation.

Instrumental in the design of company website by gathering requirements and company functionalities for the construction.

Electronic Data Systems (EDS) Farmington Hills, MI July 1998 – March 2000


Electronic Data Systems EDS is a service company employing technicians, analysts, consultants to various other companies and assisting them with their projects based on company support and candidates skills.


Completed two week training program running IRMA Software Mainframe.

Trained new recruits on IRMA software and Mainframe terminals.

Oversaw the redemption of earnings established from GM Card Holders.

Ascertained high call volume to GM Card Customers in a call center environment.

Completed EDS Diversity Program Certification.

Technical Skills:

Office Suite, MS Project, MS Visio, SharePoint, Outlook, Lotus Notes


Bachelor of Arts and Sciences, Oakland University, Rochester, MI, Class of 1998.

Certificate of Web Design, Baker College, Auburn Hills, MI, Class of 2002.

Professional Development:

W3 Schools, Online Training for SQL, May 2014 – August 2014.

Tutorials in performing and running SQL Queries.

Classroom Training IBM Mainframe Training, Jan 2014 - April 2014.

Emphasis in navigating concepts and sequential file manipulation in TSO/ISPF.

Ability to write simple SQL queries for relational databases.


Member of AHEPA (American Hellenic Educational Progressive Association) currently serving as a District Secretary for the organization, a role that serviced 10 chapters throughout the state of Michigan.

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