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Customer Service Representative

Ashburn, Virginia, United States
October 24, 2016

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Ms. Beverly A. Vause

P.O. Box **** Redan, Georgia. 30074


Customer Service Representative

Experienced in providing direct customer support by answering inbound calls and providing in person customer service. Exceptional customer satisfaction and management skills that results in increased revenue and longstanding customer relationships.

Qualifications include the following:

Timely assessment and understanding of customer expectations. Take hands –on approach in clarifying customer expectations and resolve issues efficiently.

Answer and follow up on customer inquiries, generate sales, and handle complex discrepancies related to transaction processing.

Maintain existing client accounts and process inbound paperwork after receipt, including system update and customer notification.

Have been described as courteous, patient and respectful of all client concerns.

Strong verbal, written, and interpersonal communication and data entry skills. Focus on detail and accuracy.

Solid computer skills, including MS Word, Excel Access and Outlook.

Customer Service Representative Onyx Healthcare Decatur, Georgia 2007-2016

Serviced customers, including selling medical supplies to physicians’ offices and hospitals

Provided information on warranty and exchange policies to all customers.

Responsible for taking orders on the telephone and completing them for all final sales.

Customer Service Associate, New World Technology Atlanta, Georgia 2002- 2007

Sold imaging supplies to different disturbers such as, hospitals, doctor office, personal care homes.

We sold hospital beds, bed pans, medical equipment and wheel chairs, autoclaves&spirometry and whirlpool machines.

Must be responsible take and processing all orders. Must follow up with all customers to make sure that they are completely satisfied.

Support Service Representative, American Scientific Tech, Atlanta, Georgia 1998- 1999

Input customer’s information into the computer for sales. I was responsible for calling and scheduling service calls.

Carried out various clerical duties, including answering phones, distributing mail and filing. Offered support to all customers.

Process all incoming and outgoing orders to all of the customers


Florida College of Careers - Tampa, Florida. 1981- 1983

Hillsborough Community College Tampa, Florida. 1984-1985

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