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Customer Service Training

Location:
Miami, Florida, United States
Posted:
October 25, 2016

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PROFILE

Enthusiastic and outgoing leader with exceptional time management skills and the ability

to work independently. Proven ability to lead a large and diversified team to success through dedicated coaching and development. Thinks outside the box, accomplishing any necessary personal and team based goals through own unique vision. EXPERIENCE

INDEPENDENT CONTRACTOR; MIAMI, FL 2013-PRESENT

AUDITOR: Conducting audits for various companies including making sure proper merchandise is displayed with up to date prices. Ensuring proper marketing materials are displayed in the correct areas of various businesses. MYSTERY SHOPPER: Evaluating customer service for various stores, hotels and restaurants. FIELD AGENT CONTRACTOR: Conducting onsite business inspections. GENERAL MANAGER, MOTEL 6; PENSACOLA, FL 2002-2003 Coordinating planning and execution of various operations with supervisors in regards to time tables and work schedules. Recruitment and development of new staff. Analyzing service and quality issues. Identifying training needs, insuring proper implementation of training programs. Providing direction and leadership support to the sales team by taking an active role in the hotel’s marketing plan. Coaching, motivating and training team members by setting goals and accountability, providing feedback and recognition. Acting upon the request of hotel guests.

NIGHT AUDITOR/SUPERVISOR, HOLIDAY INN; TUCUMCARI, NM 2000-2002 Balancing account books, answering phone calls. Welcoming hotel guests in a friendly and timely manner. Providing bills for guests and creating reports for daily transactions. Balancing all financial accounts at the end of day. Overseeing employees and managing keys.

CUSTOMER RELATIONS CLERK

Providing friendly and attentive customer service to hotel guests. Greeting guests, issuing room keys, booking reservations, answering questions about hotel amenities, services and surrounding points of interest while ensuring absolute customer satisfaction. 11023 SW 132ND Court #3 Miami, FL 33186 786-***-**** ********@*****.*** INGRID FREEMAN

FRONT END SUPERVISOR, PUBLIX 1994-1998

Supervising front end staff, making sure breaks were taken at appropriate times. Ensuring all customers assisted properly in a timely and efficient manner. Providing resolutions to customer situations.

BACK OFFICE/CASH CLERK

Balancing all cash registers, preparing deposits. Preparing counting reports, closing out all end of day transactions.

CUSTOMER SERVICE DESK CLERK

Attending calls, resolving customer service issues. Attending cash registers and lotto. Training staff.

CASHIER

Ringing transactions efficiently in a timely manner while providing exceptional customer service. Answering phone calls.

EDUCATION

MOTEL 6 HOSPITALITY MANAGEMENT TRAINING, DALLAS, TX CERTIFICATION Instructional training course for hospitality management. HIGH SCHOOL GRADUATE

SKILLS

Proficient computer skills including but not limited to; Windows, Outlook, Microsoft Word and Excel.

Bilingual: English, Spanish



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