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Sales Customer Service

Dhaka, Dhaka Division, 1000-1200, Bangladesh
Company structure salary
October 25, 2016

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008*********** NI(UK): SL218275D 627, Manikdi, Cantonment, Dhaka-1206, Bangladesh.

Linked in Profile: MD. MASHUDUL ISLAM


I have been described as a passionate, proactive and hard working sales executive who is capable to make a difference in a highly challenging environment. I consider myself to be a business-oriented, self motivated and highly ambitious professional.

Looking forward to a making a significant contribution in an ambitious and exciting company that offers a genuine opportunity for progression.

Achievement Top Skills: Food and Beverage supervisor Head Waiter Clients Sales Executive Liability Head Bartender

Other Core Competencies:

Leadership Business development Customer service Receptionist Retail sales Sales assistant Accountant Receivable Audits Control systems Documentation Cash Credit New products Solutions Greeting Inventory Payments Security kitchen Food and Beverage Management Bar Management Team work Multi tasking Cocktails Liqueurs Dining Room waiter Reservation confident communication skills positive attitude

Less Weighted Skills:

Operations Ordering Access Cash handling Data entry Excel for Sales Market research Strategic Planning

Microsoft access Microsoft office Office skills Opera Presentation skills Prospecting Sales goals Sales planning Satisfaction Telesales Training writing skills Inventory control Ordering Billing Inquiry collection CRM



Visit potential customer for new business, provide customer with quations, Negotiate the terms of agreement and close sales, Gather market and customer information and provide feedback on buying trends (Recommend solution), Represent of organization at trade exhibition, events and demonstration, Identify new market and business opportunities, Record sales and send copies to the sales office, Review own sales performance, meet Quarterly and annually sales target.

Food and Beverage supervisor:

Food and beverage management, customer satisfaction, increase sales, quality control, reservation, cash and Bank procedures, staff training, complain resolution, attendance record,weekly roster, report to the Director regarding sales results, monitoring activities, design exceptional menus, operation within the budget guide lines, meet financial target, keeping work schedule, health and safety regulations, cost minimize, identify customer needs and continusly necessary improvement, priorities task manage and other duties include:

Responsible to greeting new customers and escorted them to their tables, presented menus and answered questions about the cuisine, making recommendations upon request, recommended wines and other drinks to customers. Wrote customers’ orders and conveyed to kitchen staff. Took orders from customers and served food, drinks and deserts, served specialty dishes to customers at tables as required. Checked to ensure that customers are enjoying their meals – took action to correct any issues, as needed. Prepared bill /receipts and collected payment from customers. Cleaned tables and other areas as needed, after clients departed.

HeadBartender(BeverageIncharge) stock control, cash and credit card and Bank processing, complain resolution, staff training, report to the Manager and other duties :

Responsible to greeting new customers and assist to the customer to make wine selection, Collect money for drinks served, Check identification of customers to verify age requirements for purchase of alcohol, clean glasses, bar equipment, balance cash receipts, Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws, Serve wine, and bottled or draft beer. Take beverage orders from serving staff or directly from patrons. Clean bars, work areas, and table, Plan, organize, and control the operations of a cocktail lounge or bar, Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks, Order or requisition liquors and supplies, Supervise the work of bar staff and other bartenders, Serve snacks or food items to customers seated at the bar. Slice and pit fruit for garnishing drinks, Plan bar menus, Prepare appetizers such as pickles, cheese, and cold meats. Arrange bottles and glasses to make attractive displays create drink receipts, and serve food or beverages.

Sales Assistant/Customer Service Assistant

Duties as a sales assistant is greeting to the customers, find out the customer needs about ticket purchases, recommend, select,answer customer queries regarding the ticket stock reserve, make suggestion, provide information, delivery, receive and process cash, check and charge / credit payments, provide, online refund collection, count money, sort charge slips and balance monies, maintain sales records, prepare weekly report and pay the payment to the airlines, recognize and monitor security issues, monitoring stock inventory, requisition new stock, communicate with all airlines.

Employment History:

Sales Executive-(Real Estate, Mobile Sales, Readymade cloths, Footwear, 2013-2015) -3 year 5 month- Present

“New Look Dress Collection Limited”, 628/3 Manikdi, Dhaka Cantonment-1206, Bangladesh

(Food and beverage supervisor)

“Akash” Tandoori Indian Restaurant and Take Away-- (2012 -2013)- 1year 2 month - 42, High Street, Rochester, ME4 4DS, Kent,UK

“The Passage to India” Tandoori Restaurant & Take Away--(2011)-1 year - Nails worth, Old Market Stroud, GL6 ODU, Gloucestershire, UK

“Rivaaz” Indian Restaurant & Take Away--(2010)-10 Months - 7 ST, Thomas Street, Lymington, SO 41 9NA, Hampshire, UK

Head Bartender-“Unique Spice” Indian Restaurant & Take Away, (2009-2010) - 4 Months 109 High Street, Burnham, Slough, SL1 7JZ, UK

Sales Assistant/Customer Service Assistant (Airline, 2007-2009) - 2.8 Year

“Silver Tours & Travels ltd” 120/A, Z Shah Building, Room - 4 (1st floor), Motijheel, Dhaka-1000, Bangladesh

Educational Qualification

Masters of Commerce in Management: - National University, Dhaka -2003

Bachelor of Commerce: -National University, Dhaka -2000

Higher Secondary School Certificate: Science -Bangladesh Air Force Shaheen College Kurmitola, Dhaka-1997

Secondary School Certificate: Science. -Bangladesh Air Force Shaheen College Kurmitola, Dhaka-1994

Language Proficiency - Fluent - English, Hindi & Bengali

IT skill- Microsoft Office, Microsoft Access, Excel, Power point, Smart software, Opera.

Driving Licence (Yes)

References - Available

Training Course (Audit)

Certificate of Completion of Service under Articles [Bye-Law 77(a) and 80(b)] (2003-2007, 3.5 Years) MARHK & CO (Chartered Accountant Firm) ICAB (THE INSTITUTE OF CHARTERED ACCOUNTANT OF BANGLADESH) Registration Number: 11497/03, E mail:

Legal Right and Credit Check Background

1. Legal Right to work in the UK: I have legal right to work under Tier 2 point base score system. 2. Unspent criminal convictions: I have no unspent criminal Convictions. 3. Credit checks as part of our background checks pre hire: Yes, you can conduct credit check as part of my background check pre hire.


Salary is always not a big issue for me. I expect my salary as company's norms as per designation and qualification and experience which can help me to maintain the standard of level of my personal and economical class.

Notice period

Please note that I have a notice period of one week for joining & available for both shift and weekend also and ready to relocate any place.


In last declaration that I do here by declare that the information given above is true to the best of my knowledge with name, date and place. I look forward to hearing from you soon.

Date: 01/08/2016


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