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Customer Service Microsoft Office

San Antonio, Texas, United States
October 22, 2016

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Salomon F. Lea

**** ******** ***** **. ***. ***9 210-***-****

San Antonio, Texas 78240


• 2+ years of Sales, 5+ years of Security, and 10+ years of Customer Service experience.

Education: Bachelor’s Degree in Psychology with studies Political Science and English/Technical Writing.

• Computer Skills: Microsoft Office, Explorer, Safari, Pages.

• Experienced customer service professional with excellent ability to multi-task in a fast-paced environment while meeting deadlines.

• Strong interpersonal communication skills.

• Utilizing a combination of effective communication and listening skills, I have been able to empathize with customers, establishing positive client rapport and enabling dynamic customer service.

Excelled as one of the company’s fastest and most efficient customer service representative, receiving commendations and awards for service.

Professional Experience

2016-Present, The OMO GROUP, INC., San Antonio, Texas

Administrative Support

• I provide administrative support for the Human Resources Coordinator of the company.

• I coordinate daily and weekly staff functions, such as conferences and special events.

• I type up documents such as drafts, memos, correspondence, and emails.

• I oversee the scheduling of interviews for potential employees for the company.

• I train incoming employees to comply with company protocol.

• I regularly assist in the organization and construction of files pertaining to the bidding for government contracts.

• I regularly answer phones, scheduling or canceling appointments.

• I assist callers (clients, employees, etc.) in answering questions they may have about the company policy, orientation, services, or hiring practices.

2003-2016, H-E-B GROCERY STORES, San Antonio, Texas

Central Checkout Assistant

• I assisted in advising new employees and helping ensure with their compliance with workplace policies

• I possessed a reputation for providing fast-paced and timely service with accuracy, receiving commendation(s) for my work.

• I implemented new customer service strategies to increase shoppers’ satisfaction and department approval ratings.

• Through familiarizing customers with new products and promotions, I influenced customers’ purchasing decisions, assisting in increasing store sales.

• I operated a POS cash register system, regularly handling numerous transactions, ably maintaining a balanced till.

• The reception of on-the-job training enabled me to incorporate updated and new technologies into the workplace environment, assisting in expediting sales and providing more efficient customer service.

• While monitoring U-SCAN (self-checkout system), I regularly answered phones, assisting customers with questions they had about company policy and store products, as well as assisting fellow co-workers with questions or transferring them to the correct department manager.

Loss Prevention Specialist

• I identified physical and electronic deficiencies and made improvements, enhancing the security for employees and customers.

• I continually monitored high risk areas with limited security coverage to check for suspects.

• I created and delivered reports of trends and losses for various store departments through conducting hourly audits of at-risk products to assist in the reduction of theft and damages.

• I directly pursued shoplifters and notified management and law enforcement of occurrences.


• The University of Texas at San Antonio, 2008: B.A. in Psychology.


• 08/22/2015 I received “Exceeds Expectations” on my annual Performance Appraisal.

• 04/25/2015 I was awarded the highest rating on a “Best Place to Shop” survey taken anonymously by a customer.

• 09/28/2014 I received the highest rating on a “Partner Performance Record.”

• Fall 2008 Scholarship from The Institute for Law and Public Affairs: $250.00.

• Fall 2008 The Ruben and Veronica Escobedo Scholarship: $500.00.

• Fall 2007-Spring 2008 Student Affairs Presidential Scholarship: $1000.00.

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