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Help desk/ Desktop support

Location:
United States
Salary:
17.00
Posted:
October 21, 2016

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Resume:

Maxime Dorval

** ***** ***** • Fords, NJ *****

732-***-**** • acw6go@r.postjobfree.com

Objective

To obtain a job in a challenging environment where my current skills will be utilized

Skills

Hardware

Printer installation and troubleshooting

PC troubleshooting and repair

Intermediate PC construction knowledge

Installation and maintenance of Linksys commercial routers

Software

Microsoft Office: Excel, Word, and PowerPoint

Proficient in CMD Prompt

Operating system support for Windows XP and Vista Anti-Virus, troubleshooting, and updates

Exposure to VMWare and Virtual PC

Networking

Preliminary experience with Windows Server 2003

Network server setup

Installation and Management of Active Directory - Creation of ACL’s, Groups and User Accounts

Setup of a 2600 router and 2950 switches + setup RIP, OSPF and VLANS

Education

Anthem Institute - North Brunswick, NJ

Graduation - August 2014

Computer Networking & Security - Associate Degree Honors - 3.5 GPA

EAST BRUNSWICK VOCATIONAL HIGH SCHOOL

Automotive Certification

Steering Suspension Certification

Honors 3.5 GPA

Languages

French

English

Experience

Advanced Cards Systems Farmingdale, NJ Positon: IT Field Tech

Vendor for Morph trust

Motor Vehicle Commission Help Desk 2014 Present

Run computer diagnostics to troubleshoot customer computer

Delivering high levels of service quality to customers

Verbal and Written communication skills

Attention to details

Time management skills

Customer service orientation

Diagnosing and repairing defective equipment

Traveling to accommodate customer needs

Updating records and documenting product flaws

Sears Auto Center Woodbridge/New Brunswick, NJ Position:Head Technician

Supervise and train junior auto technicians. 2011/present

Responsible for advanced auto repairs.

Run computer diagnostics and troubleshoot customer’s vehicle.

Test Parts and systems to ensure they are working properly

Identify mechanical problems often by using computerized

Diagnostic equipment.

Follow checklist and ensure that all critical parts are examined



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