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Territory Sales Manager

Location:
Makati, National Capital Region, Philippines
Salary:
80,000
Posted:
October 20, 2016

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Resume:

Telecommunications * Sales and Revenue Acquisition * Customer Service * Order Management *Project Planning and Development * Business Operation Handling * Vendor Relationship Management

Territory Sales Head

EXECUTIVE PROFILE

High ranking Sales Manager with history of success. Telecommunication certified professional with more than ten (10) years of expertise. Recognized with contribution on monthly to annual revenue, over achieved sales figure, territorial order management handling and external business partner relation.

Specialize in Quality Assurance, Credit and Order Management, General Management, Project Planning and Development, Customer Service and Department Trainer and Vendor Relationship Management.

Territory Sales Head in Globe Telecom, Inc. under Consumer Broadband Group for almost two (2) years handling whole town of Batangas City and other municipalities in Batangas province including Bauan, San Pascual, Mabini and Lobo.

With continuous training in sales, marketing and people engagement over the years since started in Globe Telecom by November 2003. Also trained for Up Your Service Course towards achieving superior service to customers latest is Professional Selling Skills training.

PROFESSIONAL ACCOMPLISHMENT

Over achieves monthly targets and commitments covering all telecommunication technology ready to sell and optimize

Increased territory sales achievement totaling 126% or over P10M worth of revenue for 2014 and 2015

Group was awarded with Stevie Award for 2014 International Business Award (Gold Medal) as support department of the year

143 Montalbo Road, Barangay Bolbok, Batangas City 4200

+639********* * acw5ze@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Territory Sales Manager

Globe Telecom, Inc.

Office: Globe Telecom Host, Diversion Road, Brgy. Bolbok, Batangas City

October 2014 to present

Responsibilities:

1.Handles five (5) municipalities (Batangas City, Bauan, San Pascual, Mabini and Lobo) of the same region in delivering communication solution acquisition quotas. Supervises contractors in sales and installation deliverables.

2.Strive to secure profits through participation in site visits, house to house selling and frequent meetings and initiate strategies and improvements for the business.

3.Works close with QA to ensure installation policies are followed and enforced. Helps set up vendors with feasible proposals and commitment planners.

4.Coordinates closely with vendors and contractors to ensure smooth business transactions and sales.

5.Creates deployment and work plan and sales driven programs to support monthly targets.

6.Conducts regular alignment with internal and external business partners on program execution and updates on figures and improvement plans.

7.Presents monthly operations review of territory to area and regional heads.

8.Negotiate with local government and private institution as partnership for feasible project execution to increase daily achievement.

9.Provides trainings to vendors for new projects and promos.

10.Aid in support for residential customer service.

11.Supervises regional activities for implementation and execution of marketing programs and project intended to increase revenue.

Expert

Globe Telecom, Inc.

Office: Globe Telecom Host, Diversion Road, Brgy. Bolbok, Batangas City

March 2012 to September 2014

Responsibilities:

1.Manage and supervise operations covering North Luzon and South Luzon regions.

2.Monitors productivity of each team members generated output.

3.Administer project and proposal for organizations achievement of objectives.

4.Delivers project analysis and continuous alignment with internal support group.

5.Quality alignment on produced orders to prevent complaints and delays in installation and repair for wireline operations.

6.Provides precise reports for management in terms of application follow through. Monitor compliance with internal and external business partners.

7.Supervises Text Connect activity operations for accurate system database checking for partners references.

143 Montalbo Road, Barangay Bolbok, Batangas City 4200

+639********* * acw5ze@r.postjobfree.com

Officer-in-Charge

Globe Telecom, Inc.

Office: Globe Telecom Host, Diversion Road, Brgy. Bolbok Batangas City, Philippines 4200

January 2006- February 2012

Responsibilities:

1.Oversees and monitors the group in achieving defined service level agreement for all transactions scope covered.

2.Approves valid residential and business wireline and wireless applications.

3.Handles scheduling of portal activities and execution.

4.Coordinates with internal business partner for business readiness.

5.Implements continuous improvement programs.

6.Manages and supervise business operations on back end support particularly in order management.

7.Conducts process review and Management review and other related activities.

Account Management Specialist

Globe Telecom, Inc.

Office: Globe Telecom Host, SM Batangas, Pallocan West, Batangas City Philippines 4200

November 2003- December 2005

Responsibilities:

1.Multi-tasking in business center operations in field of wireline account activation, basic and complex service modification handling, basic cashiering function and front desk officer or customer relation handling.

2.Conducts training and project cascades to different groups and personnel for order handling.

3.Conducts customer satisfaction surveys to evaluate the performance of the company, people and service itself.

4.Monitors daily activations and delivers reports for the organization

Customer Service Associate

Globe Telecom, Inc.

Office: Globe Telecom Host, Robinsons Place, Padre Faura Street, Ermita, Manila

October 2002- October 2003

Responsibilities:

1.Customer service profession with intensive engagement with mobile telecommunication based customer.

2.Acts as stock custodian that monitors, issues and provides accurate forecast for business continuity

3.Prepares report for customer care and after sales related activities

4.Conducts client visits to different locations either households or establishments for direct customer service handling and activation assistance

5.Coordinates with Internal Audit upon scheduled stores audit.

143 Montalbo Road, Barangay Bolbok, Batangas City 4200

+639********* * acw5ze@r.postjobfree.com

Data Encoder

Expercs Internation Inc.

Office: Globe Telecom Host, Diversion Road, Brgy. Bolbok, Batangas City

August 2001- August 2002

Responsibilities:

1.Coordinates with internal group partners for application approval and processing.

2.Verify wireline application forms through identity and credit checking.

3.Encodes new wireline application and basic service modification of wireline based customers.

4.Transmit all encoded applications to Credit management.

5.Delivers customer service reports required by the management .

Business Part Owner/ Contractor

Ginazel’s Catering and Services Inc.

Office: SM City Batangas, Brgy. Pallocan West, Batangas City

June 2011- March 2013

Responsibilities:

1.Oversees canteen operations in SM Department Store. Serving meals from breakfast, morning snack, lunch and afternoon snacks.

2.Acts as cashier and overall manager in delivering food and beverage needs for department meetings and other occasions that is required by the business.

3.Ensures cleanliness in the canteen operations, stocks availability, completeness of personnel and delivers outstanding taste and choices of foods provided at an affordable price range.

EDUCATIONAL BACKGROUND

College 1997-2001 De La Salle Lipa College

President JP Laurel Highway, Lipa, Batangas, Philippines

Bachelor of Science Major in Computer Science

High School 1993-1997 St. Bridget’s College, M.H. Del Pilar Street, Batangas City

Elementary 1991-1997 St. Bridget’s College, M.H. Del Pilar Street, Batangas City

143 Montalbo Road, Barangay Bolbok, Batangas City 4200

+639********* * acw5ze@r.postjobfree.com

SEMINARS AND TRAININGS ATTENDED (TECHNICAL & NON TECHNICAL)

Up Your Service Course 100 (Achieving Superior Service)

Performance planning evaluation workshop and Career Management

Application processing with focus group discussion (Consumer and Corporate)

APS Encoding - Broadband Wireline

APS Encoding - Mobile Wireless

SCP CC E-Learning (Credit Checking Enhancement)

Billing Adjustment Process

Integrated Customer System Navigation

Integrated Customer Care and Billing System Navigation

Facility Reservation

Credit Empowerment for Consumer Applications

Credit Empowerment for SME applications

Basic and Complex Service Modification Training

Signature and Fraud Verification Document Checking

Basic Cashiering Training

Order Management Refresher Course & DSL

Project Trinity Training

Safety, Health and Environment Awareness Orientation

DSL Training and Basics of Networking

Dr. Speed touch Modem Training

Counter Selling Workshop

Best Customer Experience

Line Trainer Training

Credit Policy Refresher Course

Service Modification Refresher Course

Roaming Handset Monitoring System Training

Customer Order Handling

Personnel Effectiveness Program

Personality Enhancement Program

Order Management Basics of Encoding

Emergency Response Team Training

Customer Telephone Administration & Billing

System Presentation

Gallup 2006 Presentation

Fraud Briefing

Project Connery Training

Reconnection and Unbarring Training

First Aid and Basic Life Support Training

Projet Sweden Training (new system enhancement)

Vindicator Training (preparation for LTE site roll out)

Professional Selling and Marketing Skills

Defensive Driving Course

CHARACTER REFERENCES

Character references will be furnished upon request

143 Montalbo Road, Barangay Bolbok, Batangas City 4200

+639********* * acw5ze@r.postjobfree.com



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