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Customer Service Sales

Location:
Dubai, Dubai, United Arab Emirates
Posted:
October 18, 2016

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Resume:

RONAFE ISLA ALMAZAN

St. **, villa **, hor al anz, Dubai

Mobile: 056-***-****

Email:acw4b1@r.postjobfree.com

OBJECTIVES

A long-term commitment in a position that would fit my qualifications and help me shares my knowledge and skills.

PERSONAL PROFILE

Computer literate, self-motivated, brave, hardworking

Confident, charming, friendly, patient and easy learner

Telephone operator knowledge

SUMMARY OF QUALIFICATIONS

Graduated at the course of Computer Science, Bachelor Degree in Divine Word College of Calapan, PHILIPPINES (1995- 1999)

Experienced in administrative, customer care and secretarial work.

Ability to work under pressure and dependable team worker.

Ability to perform other task as maybe assigned. Teachable.

Ability to communicate effectively and establish excellent rapport with people from all walks of life. Good customers service skills.

WORKING EXPERIENCE

Call Center Agent - VOLKWAGEN

FEBRUARY 2015 – till Present (United Arab Emirates)

AL Nabooda Automobile LLC

Handling calls:

§ Efficient and courteous handling of telephone calls, provide necessary information and guidance to guidance to caller and transfer call to the relevant person. Take careful and legible messages where required;

§ Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline;

§ Provide call back monitoring report to the Management for review and root cause analysis;

§ Record new sales enquiry and daily traffic allocated to Sales Consultant based on availability and assistance;

§ Proficiently follow service booking script to prepare Service Appointments and to diligently allocate workshop load based on capacity planning on DMS;

§ To make outgoing calls for service booking call backs and updating the call monitoring report to ensure that Customer requests are fulfilled within the agreed service level agreements;

Database Management and Administrative Support:

§ Provides general administrative support to members of both Showroom and Service Team as required such as daily new sales enquiry traffic and preparation of service CDO bookings.

§ Update of customer details following invoicing by the Sales consultant and Service Advisor to keep an accurate database;

§ Creating new customer and vehicle profiles and link on the database in order to cleanse data in the DMS & ensure data quality

§ Create DISS (Direct Infomation System Sevice) ticket for warranty support

§ Assists technical service inquiry and procedure

§ Preparation and administration of PowerPoint presentations and other Microsoft office tools on booking procedures for training purposes of new joiners.

Administrative Support Associate - VOLKWAGEN

FEBRUARY 2014 – FEBRUARY 2015 (United Arab Emirates)

AL Nabooda Automobile LLC

§ Monitors daily workload of each service advisors for proper distribution of booking requests

§ Answers customer queries related to booking / car service / warranty / Rent-a-car

§ Assists and serves walk-in and booked clients

§ Ensures that appropriate standard procedure is followed when booking customer’s appointment

§ Explains the procedure in terms of collection, delivery, exchange of vehicles, minor accidents, vehicle breakdown, and et al to customer

§ Performs other given tasks (i.e., RTA Traffic fines)

§ Receiving customer’s complains and coordinating with concerned dept.

§ Updating and following up appointments for the spare parts

§ Reporting and documentation of weekly customer satisfaction survey

§ Updating and responding to online booking

§ Responding to email and phone calls inquiries.

§ Take down minutes of the meeting during monthly service meeting.

§ Prepares daily/weekly Service reports (call reports, walk-in).

§ Prepares Customer service contract extension.

Administrative cum Secretary

FEBRUARY 2008 – FEBRUARY 2014 (United Arab Emirates)

JUBAILIBROS, SAL (JEBEL Ali Free Zone)

Customer Care- meeting and greeting visitors at all levels of seniority, Organizing and maintaining diaries and making appointments; dealing with incoming email, faxes and post, often corresponding on behalf of their manager;

Organizing and attending meetings and ensuring their manager is well-prepared for meetings;

Liaising with clients, suppliers and other staff.

Screening telephone calls, enquiries and requests, and handling them when appropriate.

Taking responsibilities on some of the manager's responsibilities and working more closely with the management, being involved in decision-making processes.

Responsible in preparing Local / Export Quotation

Sales Representative / Marketing Assistant / Secretary

September 2007 – February 2008

Concord Real Estate (Dubai, U.A.E) - Visit Visa

Developed and solicited new prospects to schedule sales appointments (phone and in-person) on behalf of account managers (sales force).

Conducted telemarketing campaigns that drive attendance to seminar, public training programs.

Followed up on in-bound inquiries from marketing programs.

Provided sales support as needed to account managers.

Coordinate and assist with special projects, including cold calling campaigns, trade shows, and other marketing events.

Conducted telemarketing campaigns to lists provided by sales managers to either schedule a sales appointment or secure seminar attendees.

Completed follow up from Keynote and program response forms.

Passed along quality leads to Director of Business Development.

Followed up on in-bound inquiries that generates through marketing activities – including advertising, trade shows, etc.

Researched various published sources to create lists of prospects for telemarketing initiatives.

Researched specific businesses and contacts as assigned by the Director of Business Development.

Filled out contracts with appropriate information in a timely manner.

Assisted with the development of scripts for each campaign based on the overall requirements for that campaign.

Created and maintained the company’s training manuals, contracts and handbooks.

Written and spoken communication skills.

Knowledgeable in the training industry.

Ability to work independently as well as in a team/group.

Ability to multitask.

Customer Service Agent

April 2007 – September 2007

D.H.L (Dubai, U.A.E) - Visit Visa

Attending Incoming and Outgoing Calls.

Servicing the customers need for where, what and when they want to send the shipment.

Allocating the shipment for the Customer and stating where it is and to reconfirm what has happen to it already and where and who picked it up.

Making an immediate booking for the customer so the courier can pick it up immediately.

Medical Secretary cum Receptionist

APRIL 1999 – January 2005 (PHILIPPINES)

HOSPITAL OF THE HOLY CROSS

The main task is to obtain insurance, personal demographics, financial information from guardians or patients, conduct patient interviews, enter data into the computer and provide feedback to shift manager

Manage a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid.

Process an average of 500 patients on a weekly basis for a fast-paced general practice.

Maintain open lines of communication between patients, physician, staff, and laboratory personnel.

Schedule patients' medical screenings and following up to obtain results.

Respond to priority issues to ensure the prompt referral of urgently needed medical care.

Coordinate daily pharmaceutical-related matters to verify and expedite a high volume of prescription orders.

Obtain medical transcriptions from physicians and collecting/processing patients' co-payments at close of day.

(Promoted) October 2005 as Asst. ADMINISTRATOR

Monitoring and organizing managerial services for City Communal Health Care Administration.

Managing health care, financial and hospitalization for the needy, low-income, and poor patients, with reliable insurance and proper service.

Troubleshooting employees & common organizational problems and conflicts.

Determining policy issues; increase information and documents for budget and estimation proposals and expenses control

PROFESSIONAL EXPERIENCE:

Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express.

Knowing Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP and Windows Vista.

PERSONAL INFORMATION

Birthday - September 24, 1979

Age - 37 years old

Civil Status - Married

Citizenship - Filipino

Religion - Roman Catholic

Address - Port Saeed Dubai

Mobile - 056-***-****

Email - acw4b1@r.postjobfree.com

Visa Status - Employment VIsa

May 2018



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